Bupa Guided Care

24 May 2021

A new option for simpler access to healthcare.

Guided Care is a new way to offer your clients access to the healthcare that they want for a lower price without compromising on the quality of care they'd expect from Bupa. Put simply, it means trusting us to offer them clear choices for consultations, tests and treatment using our Open Referral network.

Why choose this option?

Guided Care is available as a product option on Bupa By You and Bupa Fundamentals health insurance giving your clients access to the healthcare they want for a lower price without compromising on the quality of care they’d expect from Bupa.

How it works

Step one - When your clients need to see a consultant, they need to ask their GP for an ‘Open Referral’.

Step two - Then your clients call us to pre-authorise any consultations, tests or treatment they need.

Step three - We’ll offer your clients two or three consultants for them to choose to see. we can guarantee your clients that all costs will be covered and they won’t face any shortfalls.

We’ll always do our best to offer consultants who are local to your clients. If your clients have a muscle, bone or joint condition, we’ll offer them a telephone appointment with one of our advanced Practice Physiotherapists who can explain their treatment options, including any that don’t involve surgery.
This service is available to anyone aged 18 or over.

Our Open Referral reassurance

All consultants in our Open Referral network offer care in line with medical best practice, a high standard of customer service, and manage the total cost of the care they deliver.

Clear choices

Your clients are always in control. We make it simpler for them by offering a shortlist of appropriate consultants for them to choose from. They can get more information about the consultants we offer them using our online directory finder.bupa.co.uk

Guided Care is only available through Bupa By You and Bupa Fundamental Health Insurance, and isn’t offered as part of XGS. Affinity discounts are not available on these options.

Find out more about giving your clients access to more affordable care from Bupa speak to your Bupa account manager about Guided Care.



Bupa health insurance is provided by: Bupa Insurance Limited. Registered in England and Wales No. 3956433

Bupa Insurance limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.

Arranged and administered by: Bupa Insurance Services Limited, which is authorised and regulated by the Financial Conduct Authority. Registered in England and Wales No. 3829851. Registered office: 1 Angel Court, London EC2R 7HJ

© Bupa 2021

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