Notes to editorAbout the research
- 31 million works days are lost every year in Britain as a result of muscle, bone or joint conditions.
- Muscle, bone and joint conditions account for the fourth largest NHS programme budget spend of £5 billion in England.
- In the UK, around 10 million people have arthritis, which is just one of the major musculoskeletal conditions that can affect adults and children alike.
- 30% of Bupa claims are for MSK treatment and services.
- Customers suffering from muscle, bone and joint conditions who used Bupa’s physiotherapy self-referral telephone service experienced on average a 30% reduction in the need for surgery.
- Approximately 10% of Bupa’s customers who use its physiotherapy self-referral telephone service don’t need to see a physiotherapist and can help themselves via rest or simple exercises that can be completed at home.
If Bupa customers are suffering from a muscle, bone or joint condition, Bupa will arrange for a telephone consultation with a physiotherapist to discuss their symptoms. The physiotherapist can give these customers self-help exercises and advice to aid their recovery and, if face-to-face treatment is required, they can arrange a referral to an appropriate specialist.
Bupa's purpose is helping people live longer, healthier, happier lives.
With no shareholders, our customers are our focus. We reinvest profits into providing more and better healthcare for the benefit of current and future customers.
We have 15.5 million health insurance customers, provide healthcare to around 14.5 million people in our clinics and hospitals, and look after over 23,300 aged care residents.
We employ over 78,000 people, principally in the UK, Australia, Spain, Poland, Chile, New Zealand, Hong Kong, the USA, Brazil, the Middle East and Ireland, and many more through our associate businesses in Saudi Arabia and India.
Health insurance is around 70% of our business. In a number of countries, we also run clinics, dental centres, hospitals and care homes and villages.
For more information, visit www.bupa.com
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