Joan Elliott, Managing Director Bupa Care Services said:
“I am shocked and saddened, these behaviours and practices are completely unacceptable.
A dedicated Improvement Team is working with the home and we promptly suspended a number of individuals. We do not accept a number of the allegations made and have records which back this up, but what was shown in the programme does not meet our standards of care.
We are talking to all of our residents and their relatives about the improvements we’re making at Crawfords Walk and we are working with the Care Quality Commission, the local council and the NHS.
We're proud of our staff and this is not a true reflection of the care that our dedicated nurses and carers provide in our homes every day.”