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Policy documents

Policy documents

Here you’ll find all of our travel insurance policy documents for you to download.

These will differ depending upon how and when you took out your policy. If you’re not sure which policy document is relevant to you, please get in touch and we’ll help.

If you have any questions talk to our travel team 0800 001 022^ or submit an enquiry.

^Sales lines are open 9am to 5pm, Monday to Friday. Service lines are open 8.30am to 6pm, Monday to Friday, Saturday 9am to 1pm. We’re closed on bank holidays. We may record or monitor our calls.

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FAQs

Here’s a selection of question and answer that we’ve already helped our customers with.

^Sales lines are open 9am to 5pm, Monday to Friday. Service lines are open 8.30am to 6pm, Monday to Friday, Saturday 9am to 1pm. We're closed on bank holidays. We may record or monitor our calls.

Please note that we can only sell you a policy up to three months in advance of your trip.

Bupa Travel Insurance is provided by Bupa Insurance Limited. Registered in England and Wales No. 3956433. Bupa Insurance Services Limited. Registered in England and Wales No. 3829851. Bupa Insurance Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Bupa Insurance Services Limited is authorised and regulated by the Financial Conduct Authority. Registered office: Bupa House, 15-19 Bloomsbury Way, London WC1A 2BA.

Travel health services and flu vaccinations are provided by MASTA Limited. Registered in England and Wales No. 01830630. Registered office: City Exchange, 11 Albion Street, Leeds, LS1 5ES.

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