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Employee assistance

Our counselling service offers your employees practical advice and help on issues that may be impacting on their performance.

Sometimes issues at work or at home can affect your employees and lead to absence from work, but sympathetic, impartial advice may be all that’s needed.

Employees can call the helpline 24 hours a day, seven days a week, while limited face-to-face sessions can be arranged with the Key Employee Assistance Programme service when clinically appropriate.

Ask us a question on 0345 600 3476 ^ or request a call back

Benefits for your business

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What are the benefits for your employees?

Employee assistance can help your employees by offering support on issues that may be affecting them.

Confidential counselling is available for them to discuss both work-related and personal issues including:

  • family and matrimonial
  • bereavement
  • financial and legal
  • stress and depression
  • family and child care, with Premier Employee Assistance
  • domestic violence
  • health and lifestyle
  • bullying and harassment


Dependents and partners also have access to the service.

Ways to get in touch...

You may also be interested in our other schemes and services

^Lines are open 9am to 5pm Monday to Friday. We may record or monitor our calls.

†With Bupa cancer cover there are no time limits and all your eligible treatment costs are paid in full for as long as you have Bupa health insurance. If your employer has selected an overall annual maximum benefit, eligible costs will be paid up to that limit. You must use a healthcare facility from your chosen Bupa network and a Bupa-recognised consultant who agrees to charge within our limits (a fee-assured consultant).

Bupa Health Insurance is provided by Bupa Insurance Limited. Registered in England and Wales No. 3956433. Bupa Insurance Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority. Arranged and administered by Bupa Insurance Services Limited, which is authorised and regulated by the Financial Conduct Authority. Registered in England and Wales No. 3829851. Registered office: Bupa House, 15-19 Bloomsbury Way, London WC1A 2BA.

Occupational Health services is provided by Bupa Occupational Health Limited. Registered in England and Wales No. 631336. Registered office: Bupa House, 15-19 Bloomsbury Way, London WC1A 2BA.
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