It's important that the doctor has some medical history and any medication you are taking to help inform the diagnosis and treatment. If you don’t complete the online version, you’ll need to complete a form on the day which can delay your appointment and reduce the time with the doctor.

Yes, provided you change your appointment more than 24 hours in advance. If you change or cancel your appointment on the day, you’ll be charged the full amount.

If you do need to change your appointment, please call our bookings team on 0333 920 7604^{^} and we’ll be happy to help.

Lines are open Monday to Friday 8am to 8pm, Saturday 8am to 4pm. Calls may be recorded or monitored.

If you have a remote appointment please make sure you answer the call. If you miss the call, the doctor will try to contact you again. If you don't answer, we won’t be able to carry out the appointment and we may have to reschedule your appointment at an additional cost. A cancellation charge will be equal to the full cost of your appointment and will also be made to any appointments which are cancelled or rescheduled with less than 24 hours notice.

If you have communication difficulties, please arrange for an interpreter or signer to come with you. We can also offer you immediate telephone access to an interpretation service called Language Line during your appointment. You’ll be able to choose from over 200 languages and dialects.

If you have difficulties with your hearing or eyesight, please contact our bookings team on 0333 920 7604^{^} and they’ll be able to let your clinic know how best to help you during your appointment.

If you have restricted mobility, please contact our bookings team on 0333 920 7604^{^} and they can give you instructions about parking and/or access to the building.

Lines are open Monday to Friday 8am to 8pm, Saturday 8am to 4pm. Calls may be recorded or monitored.

You can get to your video call through an app or via your web browser, we'll send you a link to both options before your call.

If for any reason you’re disconnected during the call, the doctor will attempt to call you back. They will attempt a maximum of 3 times. If this is not possible or they cannot reach you a member of our bookings team will contact you to rearrange the call.

If you do not receive a call within your time period, please contact the bookings team on 0345 604 0612^ to check we have the correct phone number.

Lines are open Monday to Friday 8am to 8pm, Saturday 8am to 4pm. Calls may be recorded or monitored.

If the GP deems it medically necessary, you may be advised to attend for a face to face appointment. If appropriate this can be provided at one of our Bupa Centres. There will be an additional charge for the face to face appointment.

If you’re an insurance customer and would like to book a GP appointment, please contact the bookings team on 0333 920 7604 to arrange this.

We have provided some guidance during booking as to the length of time that each GP appointment might be appropriate for, so please try to book a suitable duration for the number of medical concerns that you have to discuss. If, despite booking a short appointment, more time is needed, we will aim to make this available. Extra time is only available in 15 minute or 30 minute intervals and there will be a charge for this. Please note that we can’t guarantee that this time will be available on the day of your original appointment.

We can’t refer you to NHS services apart from NHS A&E, sexual health and family planning clinics, but you can be referred back to your NHS GP. As part of your referral, we'll include any treatment suggestions that we discussed in your appointment.

No, you don’t need to have Bupa health insurance to use our private GP service. You can make an appointment with a GP even if you haven’t used any Bupa service before.

No. We aim to offer a level of care that is right for you and your circumstance. However, we strongly advise that you remain on the list with an NHS GP, close to your home, to ensure assistance in the event of a medical emergency.

Any prescription issued will be private. This means you will need to pay for your medication, medication costs vary by medicine and by the pharmacy who dispenses it, it's not a flat fee like in the NHS.

If your GP provides you with a digital prescription you can arrange for free delivery via our pharmacy partner, or you can go to a participating pharmacy and give them your prescription code that the GP will email to you. If you are given a paper prescription you can take this into any pharmacy for them to dispense.

A Bupa GP cannot prescribe medication for controlled drugs including:

• controlled drugs (including gabapentin and pregabalin)
• benzodiazepines (such as diazepam)
• codeine based medications (including co-codamol)
• sleeping tablets (such as zopiclone or zolpidem)
• antiviral medications to treat Covid (nirmatrelvir/ritonavir)

They also cannot prescribe for drug- or alcohol-related problems.