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Making Bupa accessible for you

We’re here to help you understand and navigate our services and information in the easiest way for you. Giving everyone equal
access as best we can.

How can we improve your Bupa experience?

You know what works for you. Share it with us so we can get better at supporting you. You can do this by calling us on 01784 410 900, or if you have hearing or speech difficulties, dial 18001 before the phone number to use a free textphone through Relay UK. You can also download their app if you have a smartphone.

For more details on how the Relay UK service (previously known as ‘Next Generation Text’ or ‘NGT’) works, visit their website.

^We may record or monitor our calls. Lines are open Monday to Friday 8am to 8pm and Saturday 9am to 12.30pm.

How we design our websites and apps

We follow design principles, like using simple language rather than health speak, so that everyone can access our website. Whether that’s on a mobile, tablet or computer, or with assistive technology.

Our website standards follow the Web Accessibility Initiative (WAI) – an internationally recognised standard. We also aim for WCAG 2.0 level A accessibility to improve experiences for anyone with a disability.

Find your way around our website

View your policy documents

We offer a choice of Braille and large print for our letters and literature. Call us on 01784 410 900^ and we’ll aim to provide these by post within 10 working days.

The main policy holder can also view documents online by logging in to Bupa Touch. You can zoom in to increase the font size of these documents when using Bupa Touch.

We’d be happy to offer audio. Dial 18001 01784 410 900^ to request your documents this way using Relay UK. Their call assistants are bound by confidentiality, so your details will be safe and protected.

^We may record or monitor our calls. Lines are open Monday to Friday 8am to 8pm and Saturday 9am to 12.30pm.

Bupa health trusts are administered by Bupa Insurance Services Limited. Registered in England and Wales No. 3829851. Registered office: 1 Angel Court, London EC2R 7HJ.

Bupa health insurance is provided by Bupa Insurance Limited. Registered in England and Wales No.3956433. Bupa Insurance Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Arranged and administered by Bupa Insurance Services Limited, which is authorised and regulated by the Financial Conduct Authority. Registered in England and Wales No. 3829851.

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