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Making our services accessible to all

Every one of our customers is unique. And we understand that each person uses our services in a different way. That’s why we’re here to help you access our services and information in the ways that work best for you.

How we can help

Sometimes we need some extra assistance. You may be living with a disability, going through a bereavement or have a temporary injury. And that’s ok. Explore how you can access our services and interact with us in ways that suits you.

How we make our website accessible

When we build the pages on our website, we do so with all users in mind. From the structure of the webpage, to the text on it and the colours or images we use. Our website follows the Web Accessibility Initiative Standard (WAI). This is an internationally recognised standard. Wherever possible we aim to follow the WCAG 2.1, Level AA standard.

We understand not everyone is able to see our website and communications in the same way. To access the information we provide you can tailor your device settings to help

Increase the text size

Depending on whether you’re accessing our content on our apps or on our website you can change the text size to make it larger or smaller.

  • If you’re using our website, change text size through either your device settings or use the zoom function on your web browser

Use zoom functions


If the content on our website is too small or large, you can use the zoom functions on your browser to change it.

  • On a desktop computer, use your web browser settings to change the zoom level.
  • On a mobile or a tablet, you may be able to pinch the screen using your fingers, or tap twice on the screen to zoom in.

Use a screen reader

If you’d find it useful to have the content read or described to you, you may find a screen reader tool helpful. Different devices have different screen reader tools available. For example, iPhones use a tool called VoiceOver. To find a screen reader that works with your device, use AbilityNet’s guides.

Sometimes we’ll use videos with audio to explain things on our website. If you have a hearing impairment there are a number of support options to access this content.

Download the transcription

We try to accompany all of our videos with a text transcription. You can read this separately to the video, in your own time, at your own pace.

Turn on closed captions

If you’d like to watch the video too, we try to include closed captions on all of our videos. You’ll be able to read the content of the video as it plays.

Increase the volume on your device

Our audio content will be set to a standardised level when it’s created. That doesn’t mean it’ll be the volume that works for you. You can increase the volume on your device to hear the content more loudly.

It can be overwhelming knowing where to start when tailoring a device to your needs. AbilityNet have a collection of guides to help. Choose your operating system or web browser to get started.


AbilityNet guides

Articles to support your health and wellbeing

Find more help and information in our articles.

How to contact us about your needs

Request support that suits you, or get in touch if you need us.

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