Yes, chartered physiotherapists with the appropriate postgraduate training are qualified to do manipulation.

There’s no pre-determined number of treatments for a specific concern. However, following your initial consultation, your clinician will discuss and agree a treatment plan with you. This may include advice regarding the approximate number of treatments you need. However, it’s important to bear in mind that each person responds to treatment differently.

If you have communication difficulties, please arrange for an interpreter or signer to come with you. We can also offer you immediate telephone access to an interpretation service called Language Line during your appointment. You’ll be able to choose from over 200 languages and dialects.

If you have difficulties with your hearing or eyesight, please contact our bookings team on 0333 920 7604 and they’ll be able to let your clinic know how best to help you during your appointment.

If you have restricted mobility, please contact our bookings team on 0333 920 7604 and they can give you instructions about parking and/or access to the building.

Lines are open Monday to Friday 8am to 8pm, Saturday 8am to 4pm. Calls may be recorded or monitored.

No, if you are paying yourself or have Bupa health insurance, you do not need a GP referral to be eligible to have a physiotherapy appointment.If you have health insurance with a different provider, please contact them directly to discuss further.

If you need to change or cancel your appointment, please call our bookings team on 0333 920 7604 with at least 24 hours notice. If you cancel later than this you’ll incur a cost.

For physiotherapy, you’ll be charged 100% of the fee if you fail to attend or cancel with less than 24 hours notice.

For musculoskeletal physicians, you’ll be charged 50% of the fee if you cancel your appointment with 24 to 72 hours notice. You’ll be charged 100% of the fee if you fail to attend or cancel within 24 hours of the appointment.

Lines are open Monday to Friday 8am to 8pm, Saturday 8am to 4pm. Calls may be recorded or monitored.

Your confirmation email will have a link to a registration form and instructions on how to prepare for your assessment. Please complete this online before your appointment however hard copies are available on request on your arrival.

You may be asked to change into shorts and a t-shirt so that your clinician can examine you. If you’ve had any previous tests such as X-ray or MRI scan, bring the results of these and any other letter that your doctor may have sent you. If you’re taking any medicines, bring these as well.