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Our call centre is Closed
^We may record or monitor our calls
Bupa Health Assessments and Occupational Health services, are provided by Bupa Occupational Health Limited. Registered in England and Wales No. 631336. Registered office: 1 Angel Court, London, EC2R 7HJ.
Frequently asked questions
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Can I change my appointment?
Health assessments - You can change or cancel your appointment free of charge up to five working days before your appointment. If you cancel up to 24 hours before your appointment you’ll have to pay a fee of £75 and the full price of the assessment if you cancel less than 24 hours before your appointment.
GP Appointments - Yes, provided you change your appointment more than 24 hours in advance. If you change or cancel your appointment on the day, you will be charged the full amount.
Musculoskeletal services - If you need to change or cancel your appointment, please call us with at least 24 hours notice. If you cancel later than this you will incur a cost.
Dermatology - You can change or cancel your appointment free of charge up to five working days before your appointment. If you change or cancel your appointment within 24 hours of your appointment, you will have to pay the full price of the appointment.
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What if I have accessibility needs?
If you have restricted mobility, please contact the bookings team by telephone (0333 920 7604) to make your booking and we can give you instructions about parking and/or access to the building. If you have communication or language difficulties, please arrange for a friend, relative or interpreter/signer to come with you.
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Can I take children with me?
Please make any necessary childcare arrangements as we do not have facilities for children under 18.
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How long will the health assessment take?
Between one and three hours, depending on which health assessment you choose.
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What's included within a health assessment?
The tests included within an assessment depend on which assessment you choose, your current health, age and family history. For more information about the specific test included within each assessment, please view the ‘Compare your assessment’ guide.
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Do I need to prepare for my health assessment?
Your confirmation email will contain a link to a questionnaire and instructions on how to prepare for your assessment. Please complete this online before your appointment however hard copies are available on request on your arrival.
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Should I eat something before my health assessment?
There’s no need to fast beforehand, but ideally try not to eat a heavy meal. Drink plenty of water on the day so that you‘re well hydrated but please try to avoid caffeine three hours before your appointment.
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What if I have a pre-existing condition?
Health assessments aren’t suitable for anyone with long-term chronic conditions or seeking a specialist medical opinion about an existing condition.
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When will I get my health assessment results?
You’ll receive most of your results on the day and the health adviser and/or doctor will discuss these with you during your consultation. A personalised report will then be available on our My Bupa portal. Pathology tests, mammograms, cervical smears and prostate tests will need to be sent away to special laboratories. You’ll receive the results within two weeks of your appointment.
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What if you find something serious during my health assessment?
We’ll talk it through with you in detail and, with your agreement; we’ll let your GP know. We may advise you to see your GP to follow up on these results or provide you with a referral to a private specialist, if necessary.
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Do I need to have Bupa health insurance to use the GP service?
No, you don’t need to have Bupa health insurance to use our private GP service. You can make an appointment with a GP even if you have not used any Bupa service before.
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Do I need to prepare for my dermatology appointment?
Your confirmation email will contain a link to a questionnaire and instructions on how to prepare for your assessment. Please complete this online before your appointment however hard copies are available on request on your arrival.
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I’m pregnant, can I still have a health assessment?
You can complete most assessments up to 28 weeks of pregnancy, although the tests included may slightly differ due to your circumstances. If you’d like to discuss whether a particular health assessment is suitable for you, please contact the bookings team directly on 0345 600 3458^.
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Is my health assessment covered under my insurance policy?
No. If you’re an insurance customer and would like to book a health assessment, please contact the Bookings Team by telephone to arrange this.
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What if you find something serious during my GP appointment?
We’ll talk it through with you in detail and, with your agreement; we’ll let your GP know. We may advise you to see your GP to follow up on these results or provide you with a referral to a private specialist, if necessary.
Please remember to check that you are either insured for any referral or that you have alternative arrangements in place to meet the costs.
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Are GP appointments covered under my insurance policy?
If you’re an insurance customer and would like to book a GP appointment, please contact the Bookings Team by telephone to arrange this.
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What happens if I have more to discuss at the end of my GP appointment?
We have provided some guidance during booking as to the length of time that each GP appointment might be appropriate for, so please do endeavour to try to book a suitable duration for the number of medical concerns that you have to discuss. If, despite booking a short appointment, more time is required, we will endeavour to make this available. Extra time is only available in 15 minute or 30 minute intervals and there will be a charge for this. Please note that we cannot guarantee that this time will be available on the day of your original appointment.
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Are you able to refer me to the NHS rather than private specialists and consultants?
We can’t refer you to NHS services apart from NHS A&E, sexual health and family planning clinics, but you can be referred back to your NHS GP. -
Will seeing a private GP affect my relationship with my NHS GP?
No. We aim to offer a level of care that is right for you and your circumstance. However, we strongly advise that you remain on the list with an NHS GP, close to your home, to ensure assistance in the event of a medical emergency.
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Do I need to have Bupa health insurance to use your musculoskeletal service?
No. You simply pay for your own treatment, and in some cases we can provide treatment for people covered by other health insurance providers. If you are an insurance customer and would like to make a musculoskeletal booking then please contact the Bookings Team directly.
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Can physiotherapists do manipulations?
Yes, chartered physiotherapists with the appropriate postgraduate training are qualified to do manipulations.
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How many musculoskeletal treatments will I need?
There is no pre-determined number of treatments for a specific concern. However, following your initial consultation, your clinician will discuss and agree a treatment plan with you. This may include advice regarding the approximate number of treatments you need. However, it’s important to bear in mind that each person responds to treatment differently.
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What happens if I need to cancel my musculoskeletal appointment?
If you need to change or cancel your appointment, please call us with at least 24 hours notice. If you cancel later than this you will incur a cost.
For physiotherapy, you’ll be charged 100 percent of the fee if you fail to attend or cancel with less than 24 hours notice.
For musculoskeletal physicians, you’ll be charged 50 percent of the fee if you cancel your appointment with 24 to 72 hours notice. You’ll be charged 100 percent of the fee if you fail to attend or cancel within 24 hours of the appointment.
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Do I need to be referred for musculoskeletal treatment?
No. You only need to be referred if you’re using your health insurance to fund the treatment. If that is the case, please contact the Bookings Team directly to book your appointment.
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Do I need to prepare for my musculoskeletal appointment?
Your confirmation email will contain a link to a registration form and instructions on how to prepare for your assessment. Please complete this online before your appointment however hard copies are available on request on your arrival.
You may need to undress to your underwear so that your clinician can examine you. Alternatively, you may be asked to change into shorts and a t-shirt. If you’ve had any previous tests such as X-ray or MRI scan, bring the results of these and any other letter that your doctor may have sent you. If you’re taking any medicines, bring these as well.
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How long will the musculoskeletal appointment last?
Your initial appointment is likely to last about 45 minutes. Any follow-up sessions are usually about 30 minutes.
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What happens on the day of a dermatology appointment?
If you’ve never experienced this type of treatment before, one of our clinicians will assess your needs during your consultation, answer any questions you may have and discuss the best direction for you moving forward. If you’d like to go away and consider the advice given, you’re more than welcome to do this.
If you’ve had this type of treatment before, it’s still important that we conduct a consultation with you as your needs may have changed. If the treatment is deemed to be appropriate, we’ll try to give you the treatment you need immediately after your consultation.
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Is my dermatology appointment covered under my insurance policy?
If you are an insurance customer and would like to book an appointment, please contact the Bookings Team by telephone to arrange this.