If you have restricted mobility, please contact the bookings team by telephone (0333 920 7604) to make your booking and we can give you instructions about parking and/or access to the building. If you have communication or language difficulties, please arrange for a friend, relative or interpreter/signer to come with you.

Please make any necessary childcare arrangements as we do not have facilities for children under 18.

Between one and three hours, depending on which health assessment you choose.

The tests included within an assessment depend on which assessment you choose, your current health, age and family history. For more information about the specific test included within each assessment, please view the ‘Compare your assessment’ guide.

Your confirmation email will contain a link to a questionnaire and instructions on how to prepare for your assessment. Please complete this online before your appointment however hard copies are available on request on your arrival.

There’s no need to fast beforehand, but ideally try not to eat a heavy meal. Drink plenty of water on the day so that you‘re well hydrated but please try to avoid caffeine three hours before your appointment.

Health assessments aren’t suitable for anyone with long-term chronic conditions or seeking a specialist medical opinion about an existing condition.

You’ll receive most of your results on the day and the health adviser and/or doctor will discuss these with you during your consultation. A personalised report will then be available on our My Bupa portal. Pathology tests, mammograms, cervical smears and prostate tests will need to be sent away to special laboratories. You’ll receive the results within two weeks of your appointment.

We’ll talk it through with you in detail and, with your agreement; we’ll let your GP know. We may advise you to see your GP to follow up on these results or provide you with a referral to a private specialist, if necessary.

No, you don’t need to have Bupa health insurance to use our private GP service. You can make an appointment with a GP even if you have not used any Bupa service before.

Your confirmation email will contain a link to a questionnaire and instructions on how to prepare for your assessment. Please complete this online before your appointment however hard copies are available on request on your arrival.

You can complete most assessments up to 28 weeks of pregnancy, although the tests included may slightly differ due to your circumstances. If you’d like to discuss whether a particular health assessment is suitable for you, please contact the bookings team directly on 0345 600 3458^.

No. If you’re an insurance customer and would like to book a health assessment, please contact the Bookings Team by telephone to arrange this.

We’ll talk it through with you in detail and, with your agreement; we’ll let your GP know. We may advise you to see your GP to follow up on these results or provide you with a referral to a private specialist, if necessary.

Please remember to check that you are either insured for any referral or that you have alternative arrangements in place to meet the costs.

If you’re an insurance customer and would like to book a GP appointment, please contact the Bookings Team by telephone to arrange this.

We have provided some guidance during booking as to the length of time that each GP appointment might be appropriate for, so please do endeavour to try to book a suitable duration for the number of medical concerns that you have to discuss. If, despite booking a short appointment, more time is required, we will endeavour to make this available. Extra time is only available in 15 minute or 30 minute intervals and there will be a charge for this. Please note that we cannot guarantee that this time will be available on the day of your original appointment.

We do not normally have access to NHS clinics with the exception of accident and emergency, sexual health and family planning clinics, but you can be referred back to NHS GP.

No. We aim to offer a level of care that is right for you and your circumstance. However, we strongly advise that you remain on the list with an NHS GP, close to your home, to ensure assistance in the event of a medical emergency.

No. You simply pay for your own treatment, and in some cases we can provide treatment for people covered by other health insurance providers. If you are an insurance customer and would like to make a musculoskeletal booking then please contact the Bookings Team directly.

Yes, chartered physiotherapists with the appropriate postgraduate training are qualified to do manipulations.

There is no pre-determined number of treatments for a specific concern. However, following your initial consultation, your clinician will discuss and agree a treatment plan with you. This may include advice regarding the approximate number of treatments you need. However, it’s important to bear in mind that each person responds to treatment differently.

If you need to change or cancel your appointment, please call us with at least 24 hours notice. If you cancel later than this you will incur a cost.

For physiotherapy, you’ll be charged 100 percent of the fee if you fail to attend or cancel with less than 24 hours notice.

For musculoskeletal physicians, you’ll be charged 50 percent of the fee if you cancel your appointment with 24 to 72 hours notice. You’ll be charged 100 percent of the fee if you fail to attend or cancel within 24 hours of the appointment.

No. You only need to be referred if you’re using your health insurance to fund the treatment. If that is the case, please contact the Bookings Team directly to book your appointment.

Your confirmation email will contain a link to a registration form and instructions on how to prepare for your assessment. Please complete this online before your appointment however hard copies are available on request on your arrival.

You may need to undress to your underwear so that your clinician can examine you. Alternatively, you may be asked to change into shorts and a t-shirt. If you’ve had any previous tests such as X-ray or MRI scan, bring the results of these and any other letter that your doctor may have sent you. If you’re taking any medicines, bring these as well.

Your initial appointment is likely to last about 45 minutes. Any follow-up sessions are usually about 30 minutes.

If you’ve never experienced this type of treatment before, one of our clinicians will assess your needs during your consultation, answer any questions you may have and discuss the best direction for you moving forward. If you’d like to go away and consider the advice given, you’re more than welcome to do this.

If you’ve had this type of treatment before, it’s still important that we conduct a consultation with you as your needs may have changed. If the treatment is deemed to be appropriate, we’ll try to give you the treatment you need immediately after your consultation.

If you are an insurance customer and would like to book an appointment, please contact the Bookings Team by telephone to arrange this.