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Contact us

Here you can find out how to get in touch with Bupa customer service regarding the products or services we offer.

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    We want to hear any feedback you have on our service.

New customer enquiries


Get in touch with us today to discuss your individual or business healthcare needs.

Personal enquiries 

0800 030 4687

Lines are open
Monday to Friday: 8am to 8pm
Saturday: 8am to 6pm (UK time)

Business enquiries 
 

0845 266 8974

Lines are open
Monday to Friday: 9am to 6pm (UK time)
 

Existing health insurance members


For existing health insurance members wishing to make a claim, update details or any other query.

Individuals and businesses with two to 250 employees

0845 60 90 111

Lines are open
Monday to Friday: 8am to 8pm
Saturday: 8am to 6pm (UK time)

Corporate members and businesses with 250+ employees

0845 609 0444

Lines are open
Monday to Friday: 8am to 8pm
Saturday: 8am to 1pm (UK time)

Contact detailsShow all

Personal healthcare products and services Hide
Health insurance 0800 077 8961 Email us

Lines are open: Monday to Friday: 8am to 8pm ¦ Saturday: 9am to 1pm
(UK time)

Find out more
Health cash plans 0500 000 125 Email us

Lines are open: Monday to Friday: 9am to 5pm
(UK time)

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International health insurance +44 01273 718 306 Email us

Lines are open: Monday to Friday: 8am to 6pm ¦ Saturday: 9am to 1pm
(UK time)

Find out more
Travel Insurance 0800 001 022 Email us

Lines are open: Monday to Friday: 8.30am to 6pm ¦ Saturday: 9am to 1pm
(UK time)

Find out more
Health assessments 0845 600 3458 Email us

Lines are open 8am to 8pm Monday to Thursday, 8am to 6pm on Friday and 8am to 1pm on Saturday
(UK time)

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GP services 0845 600 3458 Email us

Lines are open 8am to 8pm Monday to Thursday, 8am to 6pm on Friday and 8am to 1pm on Saturday
(UK time)

Find out more
Musculoskeletal services 0845 600 4778 Email us

Lines are open 8am to 8pm Monday to Thursday, 8am to 6pm on Friday and 8am to 1pm on Saturday
(UK time)

Find out more
Bupa Cromwell Hospital 0207 460 2000 Email us

Lines are open: Monday to Friday: 8am to 8pm ¦ Saturday: 9am to 1pm
(UK time)

Find out more
Dental Insurance 0800 606 570 Email us

Lines are open: Monday to Friday: 8am to 8pm ¦ Saturday: 9am to 1pm
(UK time)

Find out more
Dental services 0845 600 4779 Email us

Lines are open: Monday to Friday: 8am to 8pm ¦ Saturday: 8am to 1pm (UK time)

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Healthcare Intermediaries Hide
UK Intermediary service centre 0800 332 000 Email us

Lines are open: Monday to Friday: 8am to 8pm ¦ Saturday: 9am to 1pm (UK time)

Find out more
World Intermediary service centre 01273 208 788 Email us

Lines are open: Monday to Friday: 9am to 6pm
(UK time)

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Care services Hide
Bupa care homes
0800 011 44 04 Email us

Lines open: 24 hours a day, 7 days a week

Find out more
Bupa home healthcare
01279 456 789 Email us

Lines are open: Monday to Friday 9am to 5.30pm
Out of hours urgent advice line, please call: 0845 757 3100

Find out more
Small business products and services Hide
Small business new enquiries
08452 66 89 74 Email us

Lines are open: Monday to Friday 9am to 5pm (UK time)

Find out more
Health insurance
08452 66 89 74 Email us

Lines are open: Monday to Friday 9am to 5.30pm
Out of hours urgent advice line, please call: 0845 757 3100

Find out more
Health cash plans 08452 66 89 74 Email us

Lines are open: Monday to Friday 9am to 5pm (UK time)

Find out more
Dental insurance 08452 66 89 74 Email us

Lines are open: Monday to Friday 9am to 5pm (UK time)

Find out more
Health assessments 0845 600 3476 Email us

Lines are open: Monday to Friday: 9am to 5pm (UK time)

Find out more
Corporate products and services Hide

Bespoke healthcare solutions for larger businesses with 250 employees or more
 

Corporate new enquiries
0845 303 0830 Email us

Lines are open: Monday to Friday 9am to 5pm (UK time)

Find out more
Health insurance
0845 766 1115 Email us

Lines are open: Monday to Friday 9am to 5.30pm
Out of hours urgent advice line, please call: 0845 757 3100

Find out more
Health cash plans 0500 000 125 Email us

Lines are open: Monday to Friday 9am to 5pm (UK time)

Find out more
Dental insurance 0845 766 1115 Email us

Lines are open: Monday to Friday 9am to 5pm (UK time)

Find out more
Travel insurance 0845 600 3476 Email us

Lines are open: Monday to Friday: 9am to 5pm (UK time)

Find out more
Health assessments 0845 600 3476 Email us

Lines are open: Monday to Friday 9am to 6pm (UK time)

Find out more
Public sector services Hide
Bupa health dialog
0845 600 3036 Email us

Lines are open: Monday to Friday 9am to 5pm (UK time)

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Bupa care services 0800 011 44 04 Email us

Lines open: 24 hours a day, 7 days a week

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Healthcare professionals Hide
Consultants online
08457 553 333

Lines are open: Monday to Friday 9am to 5pm (UK time)

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Healthcare providers 08456 00 54 22

Lines open: 24 hours a day, 7 days a week

Find out more

Providing feedback

We also want to hear any feedback you have on our service, whether you want to tell us about something we've done well, or if you have a complaint.

Submit feedback

Make a complaint

Bupa textphone service

Members who are hard of hearing and have a textphone, can contact us on 0845 606 6863. Please let us know if you require large print, Braille, or audiotape alternatives to our standard literature.

Lines are open Monday to Friday 9am to 5pm.

Calls may be recorded and may be monitored.
Calls from landlines are free, however, mobile phone providers may charge.