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Contact Bupa

If you know which Bupa product or service you are interested in, select from the list below for contact details of the dedicated teams.

We also want to hear any feedback you have on our service, whether you want to tell us about something we’ve done well, or if you have a complaint. Find out more about our feedback policies.

 

Existing health insurance members

Service Contact number Lines are open Contact us
Bupa By You health insurance 0845 60 90 777 Monday to Friday 8am to 8pm and Saturday 8am to 6pm (UK time). Contact us
All other health insurance products 0845 60 90 111 Monday to Friday 8am to 8pm and Saturday 8am to 6pm (UK time). Contact us
Company members 0845 604 0623 If you are a member of your company's private medical scheme, you may have a unique helpline number. You will need to ask the co-ordinator of the scheme at your workplace for details.  
Corporate members

 0845 609 0444

 If you are a member of your company's private medical scheme, you may have a unique helpline number. You will need to ask the co-ordinator of the scheme at your workplace for details.  

Individuals

Service Contact number Lines are open Email us
Health insurance 0800 606 570 Monday to Friday 8am to 8pm and Saturday 9am to 1pm (UK time). Send us an email
Dental insurance 0800 606 570 Monday to Friday 8am to 8pm and Saturday 9am to 1pm (UK time). Send us an email
Goldsborough Estates 0800 731 6287   Send us an email
Bupa Home Healthcare 01279 456789   Send us an email
Bupa Care Homes 0800 00 10 10 Seven days a week and 24 hours a day. Send us an email
Bupa Wellness centres 0845 600 3458    
Bupa Cromwell Hospital 020 7460 2000   Send us an email
Health Cash Plans 0500 000 125 Monday to Friday 9am to 5pm (UK time). Send us an email
Health assessments 0845 600 3458 Monday to Friday 8am to 8pm and Saturday 8am to 1pm (UK time). Send us an email
GP services 0845 600 3458 Monday to Friday 8am to 8pm and Saturday 8am to 1pm (UK time). Send us an email
Dental services 0845 600 4779 Monday to Wednesday 8am to 5.30pm, Thursday 8am to 6.30pm and Friday 8am to 4.30pm Send us an email
Physiotherapy, sports and orthopaedic medicine 0845 600 4778 Monday to Friday 8am to 8pm and Saturday 9am to 1pm (UK time). Send us an email
Facial aesthetic treatments 0845 600 3458 Monday, Tuesday and Friday 8am to 6pm, Wednesday and Thursday 8am to 8pm and Saturday 8am to 4pm (UK time). Send us an email
TravelCover 0800 001 022 # Monday to Friday 8am to 6pm Saturday 9am to 1pm (UK time). Send us an email 
Fitness clubs     Send us an email
Care Services 0800 011 44 04 Seven days a week and 24 hours a day. Send us an email
Health information feedback     Send us an email

Businesses

Service Contact number Lines are open Email us
Cash plan 0500 000 125 Monday to Friday 9am to 5pm (UK time). Send us an email
Travel insurance 0800 001 022 Monday to Friday 9am to 5pm (UK time). Send us an email
Absence solutions 0845 303 0830 Monday to Thursday 8am to 6pm and Friday 8am to 5pm (UK time). Send us an email
Health insurance 0845 766 1115 Monday to Friday 8am to 8pm and 9am to 5pm at weekends (UK time). Send us an email
Positive health 0845 766 1115 Monday to Friday 8am to 8pm and 9am to 5pm at weekends (UK time). Send us an email
Ill health retirement 0845 600 3476   Send us an email
On-site services 0845 600 3476   Send us an email
GP-services 0845 600 3476   Send us an email
Railway occupational health 0845 600 3476   Send us an email
Health assessments 0845 600 3476   Send us an email
Flu vaccinations 0845 609 0115   Send us an email
Dental insurance 0845 766 1115 Monday to Friday 9am to 5pm (UK time). Send us an email

Public sector

Service Contact number Lines are open Email us
Bupa Health Dialog 0845 600 3036 Monday to Friday 9am to 5pm (UK time). Send us an email
Bupa Care Services 0800 011 44 04 Seven days a week and 24 hours a day. Send us an email
Bupa Home Healthcare 01279 456789  Monday to Friday 9am to 5.30pm (UK time). Send us an email

Intermediaries

Service Contact number Lines are open Email us
UK Intermediary Service Centre 0800 332 000 # Monday to Friday 8am to 6pm (UK time). Send us an email
World Intermediary Service Centre 01273 208 788  Monday to Friday 9am to 6pm (UK time). Send us an email

Consultants

Service Contact number Lines are open Email us
Consultants online 08457 553 333 Monday to Friday 8am to 6pm and Saturday 8am to 1pm (UK time). Send us an email

  • Calls may be recorded and may be monitored.
    # Calls from landlines are free, however, mobile phone providers may charge.