Legal notices

Bupa website legal noticesShow all

Notice and disclaimer Hide
  1. Unless otherwise specified, the materials on this website are directed solely at those who access this website from the United Kingdom mainland. The Bupa group makes no representation that any information, product or service referred to in the materials on this website are appropriate for use, or available, in other locations. Those who choose to access this website from other locations are responsible for compliance with local laws if and to the extent local laws are applicable.
  2. Unless otherwise stated, this website is for information only. Bupa has used all reasonable care and skill in compiling the content of this website but makes no warranty as to the accuracy of any information on this website and cannot accept liability for any errors or omissions. Sometimes we include content featuring or graphically representing medical or surgical procedures, which are only ever provided for educational or informative purposes. If you find or are likely to find such images offensive please do not view them or if necessary click on the "Back" button at the top left hand corner of your screen or click on the "Home" link which appears as the first tab on the row of tabs towards the top of the screen. Given that there is such content on this site, parents are advised not to allow their children to browse this site and it should not be accessed by anyone under the age of 18.
  3. Bupa shall not be liable to any person for any loss or damage that may arise from the use of any of the information contained in any of the materials on this website. The information contained in any such materials is not intended nor implied to be a substitute for professional medical advice nor is it intended to be for medical diagnosis or treatment.
  4. Material appearing on this website will include advertising and other material submitted by parties other than Bupa. This website will also provide links to other websites operated by advertisers and third parties. It is the responsibility of these third parties to ensure that such material and such websites comply with all relevant laws and regulations. To the full extent permissible by law, Bupa disclaims all responsibility for any error, omission or inaccuracy in such material or its failure to comply with the relevant laws or regulations.
  5. These exclusions of liability will not apply to any damages arising from death or personal injury caused by the negligence of Bupa or any of its employees or agents.

This notice and disclaimer is governed by and construed in accordance with English Law. If any part of this notice and disclaimer is deemed unlawful, void or for any reason unenforceable then that part will be deemed severable and will not affect the validity and enforceability of the remaining parts.

Credits Hide

NHS Syndicated Content

Bupa has displayed or published extracts of NHS Choices syndicated content on our Site that we have obtained under licence from the UK Department of Health, as set out in the standard terms at NHS Choices Terms. (pdf, 106kb)
All such extracts are clearly identified as follows:

and we adhere to, and our users must also adhere to, the obligations placed upon anyone seeking to use NHS sourced content in any way under our licence. If you do not agree to the above standard terms then you will not be authorised to use their content in any way and will be in breach of the terms of their licence which could result in sanctions or legal action being taken against you.

Images used for headers throughout the site copyright ©1998-99 Photodisc Inc.

All other content on this website is copyright © The British United Provident Association Limited 1996-2011.

Bupa and/or its licensors are the owners of the copyright and database rights in the site, except where specifically stated otherwise, including content data, design, graphics, text, images, software and underlying source codes. Bupa is the owner of all trademarks, service marks, trade names, logos and devices appearing on the site, whether registered or unregistered, except where specifically stated otherwise.

Linking to the Bupa website Hide

If you would like to link to the Bupa website, please email us.

Direct Debit Guarantee Hide

This Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits.

If there are any changes to the amount, date or frequency of your Direct Debit Bupa will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Bupa to collect a payment, confirmation of the amount and date will be given to you at the time of the request.

If an error is made in the payment of your Direct Debit by Bupa or your bank or building society you are entitled to a full and immediate refund of the amount paid from your bank or building society.

If you receive a refund you are not entitled to, you must pay it back when Bupa asks you to.

You can cancel a Direct Debit at any time by simply contacting your bank or building society. Written confirmation may be required. Please also notify us.

Regulation Hide

The British United Provident Association Limited is registered in England and Wales at Companies House under number 432511. Its registered office is at Bupa House, 15-19 Bloomsbury Way, London, WC1A 2BA.

Private Medical Insurance cover is provided by Bupa Insurance Limited, a subsidiary of The British United Provident Association Limited.

Bupa Insurance Limited is authorised by the Prudential Regulation Authority (PRA) and regulated by the Financial Conduct Authority (FCA) and the Prudential Regulation Authority. The Financial Conduct Authority does not regulate the activities of Bupa Insurance Limited that take place outside of the UK.

Bupa Insurance Services Limited is authorised and regulated by the Financial Conduct Authority.

Goldsborough Estates Limited is authorised and regulated by the Financial Conduct Authority.

The Financial Conduct Authority (together with details of its rules) can be found at www.fca.org.uk and the Prudential Regulation Authority (together with details of its rules) can be found at www.bankofengland.co.uk. Details of the rules and handbooks for both the FCA and PRA can be found at www.fshandbook.info/FS

The PRA and FCA regulation numbers of Bupa Insurance Limited and Bupa Insurance Services Limited are 203332 and 312526 respectively.

Marketing memberships Hide

We are members of the Direct Marketing Association (DMA). Visit the DMA website for more information.



Status disclosure Hide

View the status disclosure form (pdf, 22kb) for Bupa


Next steps

  • Bupa Insurance limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Bupa Insurance Services Limited is authorised and regulated by the Financial Conduct Authority.