The tests included within an assessment depend on which assessment you choose, your current health, age and family history. For more information about the specific test included within each assessment, compare our health assessments.

For an in-person health assessment, you can change or cancel your appointment for free up to 72 hours before your appointment. If you cancel within 72 hours of your appointment, you’ll be charged £75. If you cancel with less than 24 hours to go, you will have to pay the full price of your health assessment.

If you have a remote appointment please make sure you answer the phone or join the call promptly. If you miss the call, the doctor will try to contact you again. If you do not answer, we won’t be able to carry out the appointment and we may have to reschedule your appointment at an additional cost. A cancellation charge will be equal to the full cost of your appointment and will also be made to any appointments which are cancelled or rescheduled with less than 24 hours notice.

If you do need to change your appointment, please call our bookings team on 0333 920 7604^{^} and we’ll be happy to help.

We may record or monitor our phone calls. Lines are open Monday to Friday 8am to 8pm, Saturday 8am to 4pm.

You will receive your confirmation email as soon as you've booked with tips on how to prepare for your assessment. The day after booking you'll be sent another email asking you to complete your pre-assessment questionnaire online. We’ll also send you a mental health questionnaire 2 days before your health assessment.

It's very important that you complete these questionnaires before your appointment to avoid delays on the day and to make sure the doctor has adequate information for your assessment.

There’s no need to fast beforehand, but ideally try not to eat a heavy meal. Drink plenty of water on the day so that you‘re well hydrated but please try to avoid caffeine three hours before your appointment.

If you have communication difficulties, please arrange for an interpreter or signer to come with you. We can also offer you immediate telephone access to an interpretation service called Language Line during your appointment. You’ll be able to choose from over 200 languages and dialects.

If you have difficulties with your hearing or eyesight, please contact our bookings team over the phone (0333 920 7604^{^}) and they’ll be able to let your clinic know how best to help you during your appointment.

If you have restricted mobility, please contact our bookings team over the phone (0333 920 7604^{^}) and they can give you instructions about parking and/or access to the building.

Lines are open Mon to Fri 8am to 6pm, Sat 8am to 4pm. Calls may be recorded or monitored.

If you want to talk about a long-term health condition, it would be best for you to book a health assessment which includes time with a doctor. That means we’d recommend either Be.Reassured or Be.Ahead. This includes time with a GP, not a specialist. Therefore, some aspects of what you may want to talk about could lie beyond the GP’s level of expertise. However, the doctor you see can let you know if they think you need a specialist opinion and can give you a referral letter to see a private specialist.

You’ll receive most of your results on the day and the health adviser and/or doctor will discuss these with you during your consultation. A personalised report will then be available online. Blood tests, mammograms, cervical smears and prostate tests will need to be sent away to special laboratories. You’ll receive the results within two weeks of your appointment.

We’ll talk it through with you in detail and, with your agreement; we’ll let your GP know. We may advise you to see your GP to follow up on these results or provide you with a referral to a private specialist, if necessary.

For details about the facilities available at the health centre you’ll be visiting, please visit the details page on that centre via the www.bupa.co.uk site.

We would recommend making any necessary childcare arrangements as we don’t have this facility while you’re in a health assessment.

Some of our health assessments aren’t suitable if you’re pregnant as it can affect some of the results. If you’d like to discuss any suitable options, please contact the bookings team directly on 0345 600 3458^{^}.

Lines are open Monday to Friday 8am to 8pm, Saturday 8am to 4pm. Calls may be recorded or monitored.

No. If you’re an insurance customer and would like to book a health assessment, please contact the Bookings Team by telephone to arrange this.