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A new era of hybrid dentistry
New technology, including video consultations, has helped dentists minimise disruption during the pandemic — and it will continue to shape, and improve, the way Bupa Dental Care delivers support and treatment in the future. Routine appointments can be delivered more efficiently and conveniently to free-up in-person consultations for more complex needs.
Remote assessment
Another innovation has been the increased use of remote assessment for orthodontics. Neil explains, “After their initial consultation, instead of returning to the dentist for weekly checks, patients put their smart-phone into a special scan-box and photograph their mouth from specific angles. Images are then sent to their dentist, who can monitor the movement of their teeth remotely. It’s really accurate and saves time for both the patient and the practice.”
Intraoral scanners can now be used to record accurate 3D impressions of a patient’s mouth and teeth to guide restorative procedures such as orthodontics, implants, crowns and dentures.
Instead of taking a physical mould to create a customised prosthesis, intraoral scanners capture a digital 3D-image which can be emailed directly to the laboratory, and ultimately these will be used to create prostheses.
Dental maintenance is going one step further
There has also been considerable development of smart toothbrushes, which measure how effectively someone is brushing, and provide feedback on any areas which are being missed. Better brushing brings clear benefits, with one 11-year study showing that brushing regularly with an electric toothbrush reduces gum disease by 22% and decay by 18%.1
Information about brushing can be relayed to the patient’s dentist and hygienist to tailor future care to their specific needs. With consent, brushing data can also be anonymised and shared with their insurer to help innovate products which reward good oral hygiene.
Neil says, “We don't want our insurance product just to be there simply to cover the cost of dental treatment. We want to create an ecosystem that members access to improve their oral health.” And given the strong association between good maintenance and oral health,2 this help could help to reduce future claims.
There is evidence that good oral care protects against heart disease,3 dementia4 and may impact the risk of being hospitalised with COVID-195. Anyone who has experienced tooth pain knows it can be disruptive and stressful — and studies confirm an association between poor oral health and mental illness.6
Convenient access
Apart from this broader impact on health, employers also recognise the importance of convenient access to high quality dental care to help reduce workplace absences due to dental issues, or time out of the working day for appointments.
At Bupa, we are in the unique position of having a national network of 488 dental practices and more than 2,500 dentists – alongside being one of the UK’s largest dental insurers, we’re using this scale to invest in innovation for our customers.
Alistair Adams, Global Project and Strategy Manager, explains, “The economies of scale which come with having one of the UK’s largest dental networks allow us to introduce joined-up systems to improve patient experience and care that would be impossible for an individual surgery.
“Long term we are going to see huge benefits, particularly around front-facing services and administration.” He explains, “Patients often arrive on the dot for their appointment and then have to fill in various forms. But all of that can now be done, digitally, in advance.
Customer experience is key
“Everything we do is centered on improving the patient experience and meeting patient need, by streamlining the way care is administered and delivered. We are investing in a new cloud-based patient management system which will offer patients real-time information to help them find the most convenient care, as well as remote and virtual appointments, where appropriate.”
Looking ahead, artificial intelligence will enable smart booking systems which send out reminders of appointments and react, in real time, if there are any delays.
For instance, if a dentist is behind schedule because a patient was late, or they’ve had to deal with an emergency, the system would automatically send a text or email message to patients with later appointments to let them know. Rescheduling appointments minimises unnecessary waiting time and time away from the workplace if they are stepping out for treatment.
Alistair says, “Patients have much higher expectations as a result of what has been called the ‘Amazon effect’, so it’s all about improving their experience — and that it works for everyone.”
Bupa dental insurance customers can reap the benefits of this dental network too, using the support-line for phone or video consultations, or help in accessing face-to-face appointments. And at selected practices within the dental insurance network, they can benefit from direct settlement. This allows dental receptionists to claim for insured members at the time of treatment, so customers don’t have to pay and make a claim for reimbursement* — it’s done for them.
This ensures our customers can access dental care in a way that is easy and convenient for them, and saves time when in the practice. The past few years have seen wide-scale innovation and a raft of positive changes — and there are plenty more exciting innovations to come.
1 https://onlinelibrary.wiley.com/doi/full/10.1111/jcpe.13126
2 https://www.nature.com/articles/srep44604
3 https://journals.plos.org/plosone/article?id=10.1371/journal.pone.0251056
4 https://onlinelibrary.wiley.com/doi/full/10.1111/jcpe.13435
5 https://www.ncbi.nlm.nih.gov/pmc/articles/PMC4841282/
*Claims are forwarded by selected practices in the Bupa Dental Insurance Network as agent of Bupa Insurance Limited. Any claims for orthodontic, dental injury treatment and oral cancer cannot be processed by the dental practice and a claim form must be submitted. Also, all claims for NHS treatment in Scotland and Northern Ireland must be submitted using a claim form. For a claim form go to bupa.co.uk/dental/dental-insurance/make-claim or call us on 0800 237 777. We may record and monitor our calls.
