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How to make a claim

If you’re an existing dental insurance member and you want to claim for dental treatment you’ve had, we've got you covered. Making a claim is quick and easy with our online claims portal.

Start claim online

If you are a Cashplan member, please note you need to submit your dental claim via https://cashplanclaims.bhwcloud.com/

Alternatively please call us on 0800 237 777 to arrange for a dental claim form to be posted to you. Lines are open Monday to Friday 8am to 6pm, Saturday 8am to 1pm^.

^We may record or monitor our calls.

If you prefer, you can claim by post. Simply download a claim form and return it to us by post at: Bupa Dental Cover, Bupa, Bupa Place, 102 The Quays, Salford M50 3SP.

Bupa Dental claim form (PDF, 0.1MB)

A step-by-step guide to making a claim

    Receive your treatment

    Before you or your dependants go for any treatment you need to check your membership guide to see what you can claim for and how much.

    If you’re unsure what you’re covered for give us a call us on 0800 0121 271 ^. Lines are open Friday 8am to 6pm and Saturday 8am to 1pm.

    Pay the bill

    Once you’ve paid for your treatment, ask for a fully itemised receipt.

    Submit your claim

    Now you’re ready to make a claim. Make sure you have the following to hand:

    • your Bupa dental membership number
    • copies or uploads of your original itemised receipts or fully paid invoices. Scans or clear photographs are accepted
    • your bank account details to which the approved claim will be paid

    Please note: All receipts need to include the name and contact details of the dental professional , date of the treatment and name of the person receiving the treatment. We need this information as we may need to verify the claims details. If this information isn’t included it could potentially delay assessment and payment of your claim.

    Make a claim

    Start claim online



    If you prefer, you can claim by post. Simply download a claim form and return it to us by post at: Bupa Dental Cover, Bupa, Bupa Place, 102 The Quays, Salford M50 3SP.


    Emergency dental or dental injury claims

    If you’re making an emergency dental or dental injury claim, you’ll need a slightly different form. You’ll find instructions on how to complete this on the form itself.

    Receive payment

    Once your claim has been approved you’ll receive payment to your chosen bank or building society account. Alternatively, we’ll send you a cheque if that’s your preferred method of payment.

    Useful documents

     Dental claim form (PDF, 0.1MB)
     Dental 10 Cover Insurance Product Information (PDF, 0.2MB)
     Dental 20 Cover Insurance Product Information (PDF, 0.2MB)

    If your policy commenced or renewed after 1st December 2019, then please use this Dental Cover membership guide:
    Dental Cover Membership Guide (PDF, 0.2MB)

    If your policy commenced or renewed before the 1st December 2019, then please use these Dental Cover membership guides:
    Dental Cover Membership Guide (PDF, 0.2MB)

    What's next?

    Call us

    We have a team on hand to answer all of your questions.
    0800 237 777^ Email us

    View our dental insurance products

    If you're interested in dental insurance, we offer a range of dental insurance products as well as cash plans for you to choose from.

    Find out more

    ^We may record or monitor our calls.

    Bupa Dental Services are provided by Bupa Dental Services Limited. Registered office: 1 Angel Court, London, EC2R 7HJ. Registered number: 479557.

    Bupa dental insurance and cash plan are provided by Bupa Insurance Limited. Registered in England and Wales No. 3956433. Bupa Insurance limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Arranged and administered by Bupa Insurance Services Limited, which is authorised and regulated by the Financial Conduct Authority. Registered in England and Wales No. 3829851. Registered office: 1 Angel Court, London, EC2R 7HJ.

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