Make a dental insurance claim
The easiest way to claim is to sign to My Bupa or register.
Claim on your dental insurance online
Make a claim online with My Bupa
If you’re an existing dental insurance member and you want to claim for dental treatment you’ve had, you can make a claim using the My Bupa app. Sign in or register to get started.
Sign in to My Bupa to make a claim Register for My Bupa to make a claim
How to submit an NHS claim on My Bupa
NHS Banding no longer features as a treatment type when you submit claims on My Bupa. Instead, we’ll pay your claim based on the dental treatment you have had up to your benefit limit. So when you claim, list each treatment you have had and submit with your itemised receipt.
For a full list of restorative treatments please refer to pages 9-12 of your guide (on the table of cover). But to show you how it works, here are some examples of the most popular treatments.
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Routine check-ups
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Fillings
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Root canal
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Crowns
Routine Check-ups
Claiming for a check-up using the NHS would come under Band 1 and costs £25.80 in England. NHS Band charges may be different depending on where you live.
What you need to do:
- Claim £25.80 from the 'routine examination benefit'.
Fillings
Claiming for a filling when using the NHS would come under Band 2 and costs £70.70 in England. NHS Band charges may be different depending on where you live.
What you need to do:
- Claim £25.80 from the 'routine examination benefit'.
- Claim £44.90 from the 'filling benefit'.
This is a total of £70.70.
Root canal
Claiming for a root canal when using the NHS would come under Band 2 and costs £70.70 in England. NHS Band charges may be different depending on where you live.
What you need to do:
- Claim £25.80 from the 'routine examination benefit'.
- Claim £44.90 from the 'root canal benefit'.
This is a total of £70.70.
Crowns
Claiming for a crown using the NHS would come under Band 3 and costs £306.80 in England. NHS Band charges may be different depending on where you live.
What you need to do:
- Claim £25.80 from the 'routine examination benefit'.
- Claim £281.00 from the 'crown benefit'.
If you had root canal as part of your treatment you need to:
- Claim £25.80 from the 'routine examination benefit'.
- Claim £44.90 from the ‘root canal benefit’ (if you had this treatment).
- Claim £236.10 from the 'crown benefit'.
This means you submit your claim for £306.80.
How to claim on Bupa dental insurance
1-minute watch
Learn how to easily claim on your Bupa dental insurance with our simple step-by-step guide.
Whether it’s for preventative, restorative, emergency, dental injury or orthodontic treatment, we’ll show you how to submit your claim online using the My Bupa app.
If you've got Bupa Dental Insurance. You can choose how you make a claim, whether it's for preventative, restorative, emergency, or oral cancer treatment. For preventative treatment, you can submit a claim via the My Bupa app. Just upload your receipt or invoice and follow the in-app instructions on your phone or tablet to complete your claim. You can also do this on your computer. For other types of treatments, you'll need to submit a little more information. Follow the same steps and upload a receipt that includes your dentist's name, practice name and postcode. The name of the person being treated, confirmation that treatment has taken place and proof that you have paid for the treatment. Some Bupa dental practices also offer Instant Claim, a service that means we can pay the practice directly up to your benefits allowances. Just let the receptionist know after your appointment and leave the rest to us. Remember, you'll need to pay for any dental treatment that isn't covered by your policy. Visit our website to learn more about the claims process.
Make a claim by post
If you prefer, you can claim by post. Simply download a claim form and return it to us by post at: Bupa Dental Insurance, Bupa, Bupa Place, 102 The Quays, Salford M50 3SP.
What are the benefits of My Bupa?
On the go
Securely manage your cover from wherever you are via computer, tablet or mobile phone.
Everything in one place
No more searching for old paperwork. We organise all of your reports so you have them when you need them.
What happens when you make a dental insurance claim?
Submit your claim
Claims should be submitted to us as soon as possible and within 12 months of the treatment date.
We process your claim
If we have all the information we need from you, you can expect your claim to be processed in 7 to 10 working days.
You are reimbursed for your treatment
Your money will be paid directly into your bank account.
Did you know?
You can submit all your dental claims online.
What’s included in my policy?
You can use My Bupa to see what is and isn’t covered by your policy. You can also make claims, see your treatment history and manage your cover.
You can download the My Bupa app, or sign in online.
Looking for dental cover?
Whether you’re looking for dental insurance for you and your family, or you’re looking for a policy for your business, you can find dental insurance that’ll keep you smiling.
Business health cover
Whatever your business, we've got healthcare cover options to help support your employees. We offer different types of support depending on the size of your business.
Common symptoms of dental problems
You should see your dentist if you have symptoms that are causing you discomfort or concern.
Bleeding gums or gum disease
Bleeding gums can be caused by over brushing, but can also be a sign of gum disease.
About gum disease
Tooth decay
Tooth decay can cause pain and can lead to the loss of the tooth if left untreated.
About tooth decay
Teeth grinding
Cracked teeth
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Bupa Dental Services are provided by Bupa Dental Services Limited. Registered office: 1 Angel Court, London, EC2R 7HJ. Registered number: 479557.
Bupa dental insurance and cash plan are provided by Bupa Insurance Limited. Registered in England and Wales No. 3956433. Bupa Insurance limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Arranged and administered by Bupa Insurance Services Limited, which is authorised and regulated by the Financial Conduct Authority. Registered in England and Wales No. 3829851. Registered office: 1 Angel Court, London, EC2R 7HJ.
