Your Bupa health portal
Welcome to the Bupa health portal for Apple employees
Here you’ll find all you need to know about your Bupa products and services.
Your dedicated Bupa helpline
0800 028 8194
Lines are open Monday to Friday 8am to 8pm and Saturday 8am to 4pm. We may record or monitor our calls.
Manage your cover with Bupa Touch
Bupa Touch lets you take care of your healthcare, anywhere. Get the treatment you need, make claims and see your documents all in one place.
Sign in using your browser, or download the Bupa Touch app.
Health insurance
We provide treatments for a variety of conditions, to help you feel yourself again as soon as possible.
- Outpatient cover for consultations, therapies and diagnostic services.†
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- Inpatient cover for eligible treatment
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- Cancer cover – with no financial limits
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- Mental health cover.
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You can find more information on your benefits and any limitations that apply in your policy summary. Please call the Bupa helpline to confirm your cover before any treatment.
Health and wellbeing plans
Bupa health assessments give you a chance to take control of your health. They give you a picture of where your current health is and what future health risks you might be facing. They also provide you with the tools, guidance and support to help you make positive lifestyle changes so you are healthier today and in the future. The health assessment available to you is Be.Reassured (PDF, 0.1MB). You also have access to nutrition and lifestyle coaching.
Health assessment benefits
- 24/7 access to our Anytime HealthLine.
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- Test results available on the same day in most cases.
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- Lifestyle coaching on the day and following the assessment.
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Access to your online Bupa account with a personalised health report and action plan as well as useful health information.![]()
A personalised set of test and measures. A Bupa doctor will also carry out a physical examination and consultation. You can talk through your results and concerns too.
Nutrition and lifestyle coaching
You’ll have access to Bupa’s nutrition and lifestyle coaching to support you on your health journey. Choose from six modules including nutrition for a healthy gut, weight management or sporting performance. You will have a total of three nutrition health appointments each year that include a 30-minute consultation with a lifestyle coach or health adviser, plus two 30-minute follow-up appointments, alongside regular check-ins to help keep you on track and achieve your nutrition goal.
More information on the scheme benefits and limitations that apply to you can be found within your policy summary (PDF, 0.1MB). Please call the Bupa helpline to confirm your cover before booking your assessment.
Getting the care you need is easy
1. Check your eligibility
Check your policy summary to see if you’re covered, or give us a call.
2. Get your treatment authorised
For mental health, cancer symptoms or muscle, bone or joint problems, call our Direct Access service†† on your dedicated Bupa helpline number. We may then be able to refer you, usually without the need to see your GP first.
For any other concerns, see a GP to be referred for private care. This can be your NHS GP, a Bupa GP, or using your Bupa cover it can even be a Digital GP†††† provided by Babylon. Afterwards, call us to pre-authorise your treatment (this means we’ll approve it) and find a Bupa-recognised consultant or facility.
3. Find a healthcare professional or service
You can use our Consultants and Facilities Finder portal to search for Bupa-recognised consultants, therapists, hospitals and healthcare services, all across the UK.
We’ve got you covered
Throughout your consultations, diagnostic assessments and treatments, we’re still here for you – call us on the helpline number with any questions, concerns or updates.
Had your treatment authorised?
Use our Consultants and Facilities Finder portal to search for a Bupa-recognised healthcare professional or service.
Your dedicated Bupa helpline:
0800 028 8194
Lines are open Monday to Friday 8am to 8pm and Saturday 8am to 4pm. We may record or monitor our calls.
Useful documents
Useful documents
Direct Access - getting the right support right away
If you’re worried about cancer, mental health or a muscle, bone and joint condition, you may not need to see a GP before speaking to us. Call us immediately for clear advice on what to do next, and we may refer you to a specialist there and then. ††
Benefits of Direct Access
To use this service or check your eligibility, call us on 0800 028 8194^
There are some conditions where it's possible to get direct access to our support usually without the need for an appointment with your GP, helping you get back to good health as quickly as possible.
If you think you might have symptoms relating to cancer you can discuss these over the phone with one of our dedicated advisors, they can help you get over any worry or uncertainty more quickly. Depending on the nature of your symptoms they'll either refer you to a specialist for tests or advise you to contact your GP for further assessment.
If you are advised to see your GP, our advisors will offer to call you back within two weeks to give you further support if needed, helping put your mind at rest.
For support with a bad back, sore knee or any other muscle, bone and joint condition, give us a call.
If your symptoms are covered, we'll arrange for you to have a phone call with a physio-therapist.
You'll be able to discuss your symptoms with them, and they'll either give you a referral straight away or suggest some exercises you can do yourself such as digital home exercise programs to help improve your condition and getting you back to doing the things you love sooner.
If you're suffering with stress, anxiety, or any other mental health concern, we're here to listen.
Our specialist mental health advisors will arrange a telephone appointment with one of our of our mental wellbeing practitioners.
The practitioner will listen to you describe your symptoms and guide you to the most appropriate option to help.
If the symptoms are covered, it is likely to be either telephone counselling, online CBT, or a referral to an approved therapist, to give you the help and care you need to make a full recovery as quickly as possible.
Using direct access will not erode your outpatient benefit limits or require the payments of an excess.
However, if you require further consultations, tests or treatment, following the use of our Direct Access service, these will be treated as a normal claim under your policy for direct access to our support usually without the need to see a GP, please call our member services helpline to check your eligibility.
You'll find this number on your membership certificate.
Finding Bupa-recognised consultants and facilities
Bupa’s Consultant and Facilities Finder gives you access to our comprehensive online directory of Bupa-recognised consultants, specialists, hospitals, care homes, dental centres and other facilities. Visit our Facilities Finder to search your nearest Bupa-approved hospital or specialist, wherever you are in the UK.
Dental insurance
Your dental insurance gives you the freedom to stay on top of your oral health. It’s simple, flexible and easy to manage.
Here are just some of the advantages:
Up to 20% discount‡‡ on general dental treatment costs at selected Bupa owned and approved network dental practices.
No forms, no fuss claiming in participating practices in the Dental Insurance Network. As long as your treatment is covered under your policy you won’t need to pay up front and claim back later.†††
We cover the bigger issues too, from dental injuries and emergencies worldwide to oral cancer treatment in the UK. Please note, a six-month waiting period applies from the date of joining for oral cancer cover. Always call us if you need oral cancer treatment, as this needs to be pre-authorised before receiving any treatment.
Your membership guide and certificate should be read and then kept together. Before you have any treatment, it’s important to check these documents to see what you're covered for and the maximum amount you can claim up to per person, per policy year. Section 3 (Policy Terms) of your membership guide shows full details of what is and isn’t covered, and any limitations on cover by treatment type.
Please note, not all Bupa Dental Care practices are part of the Bupa Dental Insurance Network.
Useful documents
How to make a claim
If you visit a participating practice, we can take care of your claim then and there. Or you can make a claim online by using Bupa Touch, or by post.
Bupa Touch lets you see your cover online. You can log in using your browser.
You can manage your account, view and make claims and much more.
It’s now easier than ever to use Bupa Dental Insurance.
We can help you find a dentist online.
Or you can call our dedicated support line to book an appointment at a Bupa practice.
You can see your own dentist, or there’s over 470 Bupa dental care practices dotted around the country you can use.
You could even get a discount for being a Bupa member.
Some practices will even submit your claim for you…or you can do it yourself online via Bupa Touch.
Bupa Dental Insurance. The way dental cover should be.
Visit finder.bupa.co.uk to find out more.
Your health is a very personal thing, and seeing a doctor or other healthcare specialist quickly can help you feel at ease
Digital GP provided by Babylon†††† lets you check your symptoms, track your mood, activity and weight, and book an appointment to chat with the right type of healthcare expert over the phone or on a video call. So you can quickly and conveniently get help, prescriptions and referrals.
Benefits of Babylon
- Unlimited phone and video appointments, 24/7
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- Check your symptoms quick and easily for fast, clear advice.
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- Get medical advice wherever you are.
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- Hassle-free prescriptions and medication reminders
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- Quick and easy GP referrals
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- You can also track your mood, activity and weight for useful insights and advice
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Call Direct Access
0800 028 8194
Calls may be recorded and to maintain the quality of our Bupa Anytime HealthLine service, a nursing manager may monitor some calls, always respecting the confidentiality of the call.
Cancer
If you’re worried you might have cancer, you can call us directly to speak to someone about your symptoms. Our trained advisers will take you through an assessment over the phone using national clinical guidance to advise you on your next steps. Depending on your cover and the nature of your symptoms, this could include referring you for an appointment with a consultant there and then.
Muscles, bones and joints
You rely on your body for every move you make, so any issues need to be sorted as quickly as possible. If you call us with a problem, we’ll arrange for a senior physiotherapist to call you back. They can give you advice and a personalised plan to manage your pain and a specialist referral if you need one – in most cases without the need for a GP appointment.
Mental health
If you think you might be experiencing an issue with your mental health, it can be a worrying time. That’s why you can call us and speak to speak to a trained adviser directly. Depending on your cover and the nature of what you’re experiencing, we can arrange for you to speak to a mental health practitioner, without seeing a GP first. They can listen in complete confidence and guide you to the support you need, which could include online CBT, counselling or a referral to an approved therapist of psychiatrist.
Anytime HealthLine
Our Bupa Anytime HealthLine is a confidential round-the-clock service that offers unlimited telephone consultations with our team of nurses. It’s open to you and your immediate family, letting you access information and advice from the comfort of your own home or when on the move.
- Accessible 24/7 every day of the year.
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- No time restrictions so you can have a relaxed and full consultation.
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It’s not just for when you’re feeling unwell. You can also ask for advice on staying healthy; for example, about stopping smoking.
Bupa Anytime HealthLine
0345 607 7777
Calls may be recorded and to maintain the quality of our service, a nursing manager may monitor some calls, always respecting the confidentiality of the call.
Babylon
Your health is a very personal thing, which is why being able to see your doctor quickly can really help you feel at ease.
For some conditions, you may not need a GP referral to access treatment. If you're worried about an issue concerning muscles, bones and joints, mental health or cancer, you can call Bupa directly. Depending on your cover and the nature of your symptoms, you may be referred to a specialist there and then. For everything else there’s Digital GP.
Digital GP provided by Babylon†††† provides consultations with GPs or other healthcare specialists, depending on your needs, through a smartphone or tablet. Babylon’s live video calls bring you together face-to-face, promptly and conveniently, avoiding the need to take time off work.
See a GP 24/7
Instant medical advice and guidance.
Any time, anywhere.
Digital GP connects you to a registered doctor or other healthcare specialist, depending on your need, within 24 hours.
Download the Babylon app from the App Store.
A guide on how to sign up to Babylon can be found on HRWeb.
Why use Babylon?
Unlimited video appointments, 24/7 – Digital GP connects you to a registered doctor or another health specialist, depending on your personal needs, within 24 hours (and normally sooner than that). When you book an appointment, the app will help to put you in touch with right healthcare specialist.
Check your symptoms quickly and easily – Use the app to check your symptoms, including any symptoms of COVID-19, and get fast, clear advice 24/7.Medical advice wherever you are – Appointments that suit you at home, in the office or when you are travelling abroad – all you need is a reliable internet connection.
Easy prescriptions – Pick up your prescriptions from your local pharmacy or benefit from free delivery in the UK. (You’ll need to pay for your prescription). You can also set medication reminders via the app.
Get a referral – If the GP decides you need to be referred for treatment, you can do this through your Bupa private medical insurance by calling the Bupa helpline: 0800 028 8194^.
Stay informed – You can also use the app to track your mood, activity and weight, and get useful insights and advice.
Whilst click and collect services or delivery is free, the cost of the prescription is paid for by the individual as this is a private prescription. Click and collect private prescriptions can usually be picked up within 60 minutes from your chosen pharmacy, depending on your pharmacy opening hours. You can collect over the weekend at selected pharmacies. Prescription delivery is available Monday to Saturday – same day delivery in Greater London and next day delivery in the rest of the UK if you select before 5pm.
†††† Customers who live in the Isle of Man do not have access to Digital GP provided by Babylon but can access GP24 provided by HealthHero.
Health information
We've got lots of online support and information to help you stay healthy. You can find simple, clear advice on a wide range of health topics. You can browse by category or search health topics alphabetically.
We also have Healthy Me articles from our experts about living a healthy life.
Rewards by Bupa
Get exclusive discounts to support your health and wellbeing. From fitness to relaxation and outdoors to nutrition.
As long as your employer has a current Bupa scheme, Rewards by Bupa are available to everyone – even if you’re not covered yourself.
^ Lines are open Monday to Friday 8am to 8pm and Saturday 8am to 4pm. We may record or monitor our calls.
† The charges we cover are subject to the limits in your policy on treatments with a Bupa recognised consultant, therapist or complementary practitioner, in a Bupa recognised facility. Please refer to the policy guide for more information on what isn’t covered.
‡ There are no limits on how long cancer treatment lasts or how much it costs, unless you or Apple set a limit for each policy year or the full length of time that you’re with us. In which case, we’ll cover eligible costs until you reach your limit. You must visit a hospital or health centre from our network and a Bupa recognised consultant that charges within our limits.
†† Any onward referrals for consultations, tests or treatment are subject to the benefits and exclusions of your cover. Please check your guide and certificate for further details or contact us to check your eligibility.
‡‡ You must let your dentist know you have Bupa dental insurance and give your membership number before your appointment to receive the offer. The discount you get depends on the practice and dentist you’re seeing. To find the selected Bupa owned and approved network dental practices where this offer is available visit finder.bupa.co.uk and search the Bupa Dental Insurance Network. Discount excludes laboratory fees and specialist treatment and cannot be used against NHS and Bupa Dental Essentials services. Discount cannot be used in conjunction with any other discount.
††† Claims are forwarded by selected practices in the Bupa dental insurance network as agents of Bupa Insurance Limited. Any claims for orthodontic, dental emergency, dental injuries and oral cancer can’t be processed by the dental practice and you’ll have to submit a claim form instead. Also, all claims for NHS treatment in Scotland and Northern Ireland must be submitted using a claim form. Go to bupa.co.uk for a claim form or give us a call.
††††Customers who live in the Isle of Man do not have access to Digital GP provided by Babylon but can access GP24 provided by HealthHero.
Digital GP services, Anytime HealthLine, Rewards by Bupa are not regulated by the Financial Conduct Authority or the Prudential Regulation Authority.
Digital GP services are provided by Babylon Healthcare Services Limited. Registered in England and Wales No. 09229684. Registered office: 60 Sloane Avenue, London SW3 3DD.
Rewards by Bupa is not regulated by the Financial Conduct Authority or the Prudential Regulation Authority.
Rewards by Bupa is promoted by Bupa Investments Limited, 1 Angel Court, London EC2R 7HJ. Terms and conditions can be found at bupa.co.uk/rewards
Bupa Investments Limited will use your information for the purposes of the administration of Rewards by Bupa. For details of how your information will be processed by Bupa, please visit: bupa.co.uk/privacy
Bupa health insurance and dental insurance are provided by Bupa Insurance Limited. Registered in England and Wales No. 3956433. Bupa Insurance Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Arranged and administered by Bupa Insurance Services Limited, which is authorised and regulated by the Financial Conduct Authority. Registered in England and Wales No. 3829851. Registered Office: 1 Angel Court, London EC2R 7HJ.
