Bupa Touch
End User Licence Agreement
PLEASE READ THESE TERMS CAREFULLY BEFORE USING BUPA TOUCH
These terms and conditions govern your use of the Bupa Touch website (the “Portal”) and/or the Bupa Touch App (the “App”). You are required to accept these terms and conditions as part of the process for signing into the Portal and/or the App.
The Portal and/or the App is only available to Bupa UK customers. If you are not a customer, you will not be able to sign into the Portal and/or the App and access the features.
These terms and conditions are governed by the laws of England and Wales.
Important Terms
You should read all of these terms and conditions carefully. They set out, amongst other things, what you may and may not do with the Portal and/or the App, the extent of Bupa’s liability to you in using the Portal and/or the App, how the services provided under the Portal and/or the App are regulated, and what you should do if you have a question or complaint about the Portal and/or the App. It is important that you understand these things before you begin using the Portal and/or the App
Some important things to bear in mind when using the Portal and/or the App are:
- Other than voice or text consultations (“virtual consultations”), nothing in the Portal and/or the App should be treated as a medical diagnosis, treatment or advice.
- You should not disregard the advice of healthcare professionals you have seen in person in favour of the information contained in the Portal and/or the App. In particular, you should never stop taking any medications prescribed to you by a doctor based solely on the information contained in the Portal and/or the App.
- The services provided through this Portal and/or this App (the “Services”) are not intended for use in an emergency. In those circumstances you should not use the Services under this Portal and/or this App but instead seek advice from a medical professional in person or contact the emergency services.
- You must only use the Portal and/or the App whilst within the UK.
- You must not let anyone other than the policy holder or beneficiary who has signed into the Portal and/or the App use the website or App.
- You must not provide anyone else’s personal information through the Portal and/or the App.
- Our use of the data that you input into the Portal and/or the App, and any information recorded as part of consultation notes for virtual consultations, is set out in our privacy notice here and in notices that you will be shown when using the website, where appropriate.
The Portal and/or the App is provided by Bupa Insurance Services Limited (Registered in England with company number 3829851) whose registered office is at 1 Angel Court, London, EC2R 7HJ, UK (referred to as "Bupa", or “we”, “us” or “our”) which is authorised and regulated by the Financial Conduct Authority (FCA ). You can contact us by telephone, by email or by writing to us.
From time to time we may update these terms and conditions. Where we do you will receive notice of that update within the Portal and/or the App, and will need to agree to the new terms and conditions to continue using the Portal and/or the App.
Where you are using the Portal and/or the App because you have purchased a package of services, such as an insurance policy from us, the terms and conditions of those other services, including the terms of any insurance policy, apply to your use of the Portal and/or the App.
Where you are using the Portal and/or the App because your employer (or another third party) has arranged for us to provide services to you, the terms and conditions notified to you by your employer (or the other third party) in respect of those services, apply to your use of the Portal and/or the App.
In the event of any conflict between any such other terms and conditions and these terms and conditions, the other terms and conditions will apply.
Your use of the Portal and/or the App, and acceptance of these terms and conditions, does not impact your other terms and conditions with us, or any healthcare plan, in any way. Our providing this Portal and/or this App to you is in addition to the other services we provide to you and is intended to supplement, not replace, those services. We may withdraw this Portal and/or this App at any time and for any reason. Please refer to your membership or benefits guide for full details.
We own copyright, trade marks and other intellectual property rights in relation to the Portal and/or the App and the materials and content provided through, or in relation to the Portal and/or the App.
We grant you license to use the Portal and/or the App, including any materials or content you receive through, or in relation to, the Portal and/or the App, only in accordance with these terms and conditions.
You may not:
- rent, lease, sub-license, loan, provide, or otherwise make available, the Portal and/or the App (or any content or materials you receive through, or in relation to, the Portal and/or the App) in any form, in whole or in part to any person without prior written consent from us. This includes allowing others to use the Portal and/or the App as though they were you;
- make copies of this Portal and/or this App, (or any content or materials you receive through, or in relation to, the Portal and/or the App) except as part of the normal use of the Portal and/or the App, or where it is necessary for the purpose of back-up or operational security; or
- translate, merge, adapt, vary, alter or modify, the whole or any part of the Portal and/or the App (or any content or materials you receive through, or in relation to, the Portal and/or the App), nor permit the Portal and/or the App (or any content or materials you receive through, or in relation to, the Portal and/or the App), or any part of them, to be combined with, or become incorporated in, any other programs, except as necessary for the normal use of the Portal and/or the App;
- disassemble, de-compile, reverse engineer or create derivative works based on the whole or any part of the Portal and/or the App nor attempt to do any such things, except to the extent that (by virtue of sections 50B and 296A of the Copyright, Designs and Patents Act 1988) such actions cannot be prohibited by these terms and conditions, because they are necessary to decompile the Portal and/or the App to obtain the information necessary to create an independent program that can be operated with the Portal and/or the App or with another program.
- NOT FOR USE IN AN EMERGENCY: The Services provided through this Portal and/or this App are not intended for use in an emergency. In those circumstances you should not use the Services under this Portal and/or this App but instead seek advice from a medical professional in person or contact the emergency services.
- OTHER SERVICES: The rest of the Services provided through the Portal and/or the App, which do not involve having a live consultation, are provided for information purposes only. Nothing in these Services should be treated as a diagnosis, treatment or medical advice, and you should never take, or stop taking, any action (including taking medicines), or disregard any advice you have received from a healthcare professional that you have seen in person based on the information in our Portal.
We shall not be liable to you for any loss or damage you might incur in using this Portal and/or this App, or the Services, provided through it, where that use is contrary to these terms and conditions. This includes, amongst other things, any loss that arises as a result of your failure to follow Section 8 below, and any loss that arises due to you permitting others to access the Portal and/or the App through your user account.
This Portal and/or this App is for personal, private use only. We will not be responsible for any economic loss you, or any business you own or carry on, might incur as a result of using this Portal and/or this App or the Services.
Nothing in these terms and conditions limits our liability for personal injury or death caused by our negligence or that of our healthcare professionals or employees, for defective products where we are legally responsible for their supply, and for fraud or fraudulent misrepresentation.
We cannot guarantee that the Portal and/or the App, or any of the Services offered through it, will always be available to you. We may suspend or withdraw the Portal and/or the App, or any of the Services, either temporarily or permanently, for any reason. This being the case, you should not rely on the Portal and/or the App, and if you anticipate needing the Portal and/or the App or the Services you should make alternative arrangements in case the Portal and/or the App or the Service is not available.
Where we provide services to you through the Portal and/or the App, or healthcare professionals provide consultations to you, the information that you have provided through the Portal and/or the App will be relied upon. If what you provide is inaccurate, or has missed out important information, you may get the wrong information or advice.
All information you provide should be in English.
We use your information to provide the Services through the Portal and/or the App, in accordance with our privacy notice, which can be found here.
Where necessary for the operation of Bupa Touch, the Portal and App may process special category information about you. This may include information relating to health and ethnicity.
When you register for the Bupa Touch Portal and/or App, any Health Assessment reports you have received through Bupa Occupational Health Ltd will be shared with Bupa Insurance Services Ltd (who provide the Touch Portal and App on behalf of Bupa UK based companies), so that the Portal and App can present you with a complete view of the products and services you receive. By registering for the Bupa Touch Portal and/or App, you consent to your information being processed in this way.
If you use the Virtual Health Centre, the Portal and/or App will process health information about you which may be provided by you, by a healthcare professional, or by Bupa based on the services you access through the Health Centre. By using this functionality in Bupa Touch, you consent to your information being processed in this way.
Where any processing of special category information is not necessary for the operation of the Portal or App, you may be asked to give consent for Bupa to process that information at the appropriate time.
Where we use your data to provide tailored content to you, or to improve our services, we will only do so with your consent, which you will be asked for when you first sign in to the Portal and/or the App and which you can change at any time through the Portal and/or the App's settings.
Although the Portal and/or the App does allow you to use biometric information to sign in to your account, we do not receive or store any of your biometric information. This is all processed by your phone’s operating system.
By accepting these Terms you agree to Bupa Insurance Services Ltd processing your information in the ways described here. You can request deletion of your Bupa Touch account at any time from the settings page of the Bupa Touch app.
The Portal and/or the App will only function if your device is connected to the internet.
The Bupa Touch website requires the following browser versions:
- Chrome – V 100 and above
- iPhone Safari – V14 and above
- Mac Safari – V13 and above
- Microsoft Edge – V106 and above
- Firefox – V108 and above
The Bupa Touch App is compatible with:
Android: Supported are versions from 7.x (“Nougat”, API level 24) upwards IOS: Supported are versions 12 .x onwards
You must comply with all applicable laws and regulations when you use the Portal and/or the App and Services.
You must use the Portal and/or the App and Services responsibly, and in a manner that is not: threatening, harassing, abusive, defamatory, deceptive, harmful to minors, gratuitously violent, obscene, pornographic, indecent, invasive of another's privacy, or racially, ethnically or otherwise offensive.
You must not use the Portal and/or the App and Services in any way which infringes another person’s rights (including without limitation intellectual property rights).
You must not intentionally mislead any healthcare professional who provides you Services through the Portal and/or the App.
You may not permit any other person to use this Portal and/or this App, and you may not procure medical advice on any other person’s behalf except for any child under the age of 16 who is covered by your Bupa policy or trust scheme, in which case these terms and conditions will apply to that advice.
