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How can we help?

Find help and information on Bupa products and services

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What do you need help with?

Choose which products or services you need help with, and we’ll give you the support to solve any issues you might have.

Health insurance

Whether you have personal insurance or are insured through your employer, you can find help with your cover or support when accessing treatment.

Get treatment if you’re insured

The claiming process

Rewards and benefits

Frequently asked questions


Make a health insurance claim

Dental

Making a claim? Looking for a clinic? We can help with any dental queries you may have.

Make a claim

The claiming process

Policy documents

Frequently asked questions



Make a dental claim

Speak to us first with our 24/7 Anytime HealthLine

Bupa Anytime HealthLine is available to our members and their immediate family, and offers around the clock, unlimited telephone consultations with a team of nurses and GPs.

We’re happy to discuss anything from vomiting, abdominal pain, surgeries, rashes, bumps and much more.


Get in touch today

Cash plan

Find out about our cash plans and how you can access treatment.

Help with cash plans

Health assessment

Find help and guidance on preparing for a health assessment, and support with your results.

Help with health assessments

Care homes

You can find more information and get help with any care home queries.

Help with care homes

Need treatment? Contact us before you see a GP

If you’ve got Bupa health insurance and need help or treatment, contact Bupa before you visit a GP and we can help you get the care you need faster. We can help with:

Cancer concerns     Muscles, bones and joints     Mental health     Moles and skin lesions     Other symptoms



Come direct to Bupa

Business help and support

We offer a range of services for businesses of all sizes that are looking to improve the health and wellbeing of their employees. If you have any further queries, please visit the business sections of our website

Small business health insurance (2-249 employees)

Contact us

Corporate business cover (250+ employees)

Contact us

Online account help and support

We’ve moved our online accounts from My Bupa to our new portal, Bupa Touch. If you had a My Bupa account or an older Bupa account, you’ll need to create a new account to sign in..

Learn more about Bupa Touch

Here’s a selection of questions and answers that we’ve already helped our customers with.

After you select ‘Sign in’ you’ll be asked for your email address and password. You’ll also be asked to enter two digits from the memorable number that you gave when you created your account. If you require further assistance with the login process, please call 0345 608 0898^

You can access all your dental and health cover documents, and health assessment reports, as well as rewards and benefits like Anytime HealthLine and Digital GP. You can’t access cash plans, Bupa On Demand or travel cover through your new online account.

^Lines are open 8am - 8pm Monday to Friday, 8am-4pm Saturdays. We may record or monitor our calls.

Anytime HealthLine is provided by Bupa Occupational Health Limited. Registered in England and Wales No. 631336. Registered office: 1 Angel Court, London, EC2R 7HJ. Bupa Anytime HealthLine is not regulated by the Financial Conduct Authority or the Prudential Regulation Authority.

Bupa Health Insurance, Bupa Dental Insurance and Cash plan are provided by Bupa Insurance Limited. Registered in England and Wales No. 3956433. Bupa Insurance Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority. Arranged and administered by Bupa Insurance Services Limited, which is authorised and regulated by the Financial Conduct Authority. Registered in England and Wales No. 3829851. Registered office: 1 Angel Court, London, EC2R 7HJ.

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