What do you need help with?
Choose which products or services you need help with, and we’ll give you the support to solve any issues you might have.
Health insurance
Whether you have personal insurance or are insured through your employer, you can find help with your cover or support when accessing treatment.
Get treatment if you’re insured
Dental
Making a claim? Looking for a clinic? We can help with any dental queries you may have.
Speak to us first with our 24/7 Anytime HealthLine
Bupa Anytime HealthLine is available to our members and their immediate family, and offers around the clock, unlimited telephone consultations with a team of nurses and GPs.
We’re happy to discuss anything from vomiting, abdominal pain, surgeries, rashes, bumps and much more.
Cash plan
Find out about our cash plans and how you can access treatment.
Health assessment
Find help and guidance on preparing for a health assessment, and support with your results.
Care homes
You can find more information and get help with any care home queries.
Need treatment? Contact us before you see a GP
If you’ve got Bupa health insurance and need help or treatment, contact Bupa before you visit a GP and we can help you get the care you need faster. We can help with:
Cancer concerns Muscles, bones and joints Mental health Moles and skin lesions Other symptoms
Business help and support
We offer a range of services for businesses of all sizes that are looking to improve the health and wellbeing of their employees. If you have any further queries, please visit the business sections of our website
Small business health insurance (2-249 employees)
Corporate business cover (250+ employees)
Online account help and support
We’ve moved our online accounts from My Bupa to our new portal, Bupa Touch. If you had a My Bupa account or an older Bupa account, you’ll need to create a new account to sign in..
Here’s a selection of questions and answers that we’ve already helped our customers with.
^Lines are open 8am - 8pm Monday to Friday, 8am-4pm Saturdays. We may record or monitor our calls.
Anytime HealthLine is provided by Bupa Occupational Health Limited. Registered in England and Wales No. 631336. Registered office: 1 Angel Court, London, EC2R 7HJ. Bupa Anytime HealthLine is not regulated by the Financial Conduct Authority or the Prudential Regulation Authority.
Bupa Health Insurance, Bupa Dental Insurance and Cash plan are provided by Bupa Insurance Limited. Registered in England and Wales No. 3956433. Bupa Insurance Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority. Arranged and administered by Bupa Insurance Services Limited, which is authorised and regulated by the Financial Conduct Authority. Registered in England and Wales No. 3829851. Registered office: 1 Angel Court, London, EC2R 7HJ.
