We’re moving to paperless communications from 15 February

From 15 February, our small business group scheme members will no longer receive paper policy documents by post. Instead, all policy documents will be available to view online, making it easier and quicker to access important information when they need it.

What this means for your employees

Employees with a My Bupa account

• No change – their policy documents will continue to be available anytime in My Bupa.
• We’ll stop sending paper documents from 15 February.
• When need employees join the scheme an email address will be required so they can access their policy documents online.

Employees who don’t have a My Bupa account

• They need to set up a My Bupa account to view their documents online – they’ll need an email address to do this.
• They can set up an account register here: https://www.bupa.co.uk/mybupa
• We’ll stop sending paper documents from 15 February

Employees without an email address

• They’ll continue to receive paper documents.
• We strongly recommend they set up a My Bupa account to access documents online and unlock additional benefits such as Digital GP and other services.
• They’ll need an email address to do this

Need a message to send out to your employees?

Please download the document here (OFT, 0.1MB)

Prefer paper documents?

If you’d like your employees to continue to receive paper documents, please email us at [email protected]

Why we’re going paperless

• Our customers say they prefer digital communications
• We’re making it easier and faster for your employees to view their policy documents at any time
• Your employees can unlock a range of benefits that are only available in My Bupa such as see a GP digitally, book a virtual fitness class and access , health and wellbeing support.
• Reducing paper supports our ambition to be Net Zero by 2040