We’ve changed how you log in to Bupa Connect, and the Consumer Intermediary Portal

We’re always listening to your feedback and looking for ways to make your Bupa experience more secure and convenient. So, we’ve introduced two-factor authentication from 15 February. It adds an extra layer of protection when accessing our services.

Here’s what’s changing:

• When you log in to Bupa Connect, or our Consumer Intermediary Portal, enter your email address and password as usual.
• We’ll send you a code to your email to confirm it’s you. Remember to check your junk folder.
• Enter the code to complete your log in.

This means you’ll no longer need your memorable number to log in.

Any questions?

Bupa Connect users

Email [email protected] or call us on 0345 266 1482. You can also start a chat using the Talk to us button on our website.

Consumer Intermediary Portal users

Email [email protected] or call us on 0800 332 000.

To view our privacy notice, please visit bupa.co.uk/privacy

Bupa health insurance is provided by Bupa Insurance Limited. Registered in England and Wales with registration number 3956433. Bupa Insurance Limited is authorised by the Financial Conduct Authority and the Prudential Regulation Authority. Arranged and administered by Bupa Insurance Services Limited, which is authorised and regulated by the Financial Conduct Authority. Registered in England and Wales with registration number 3829851. Registered office: 1 Angel Court, London EC2R 7HJ.

Bupa health trusts are administered by Bupa Insurance Services Limited. Registered in England and Wales with registration number 3829851. Registered office: 1 Angel Court, London EC2R 7HJ.

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