For individuals
Face-to-face GP now available to all Bupa By You customers at no extra cost
Health is face-to-face GP appointments for everyone
Everyone deserves access to the care that suits them best. For some, that means speaking to a GP in person.
That’s why we’ve upgraded all consumer health insurance policies to include 15 minute face-to-face GP appointments at a Bupa health centre, for everyone. So whether it’s over the phone, video, or face-to-face, clients can get the right care for them.
What’s new?
We’ve expanded our health insurance offering to include the face-to-face GP benefit at all policy levels. GP appointments also now come at no extra cost - we’ve removed the £20 charge, making doctor time more accessible for everyone.
Who benefits from the change?
The change to face-to-face GP appointments applies to all new and existing Bupa By You customers, no matter their policy level. This also means no excess is paid and there is no impact on outpatient allowances or no claims discount/low claims bonus.
How do you book a face-to-face GP appointment?
It’s easy for clients to book an appointment.
- First they’ll choose their preferred Bupa health centre at finder.bupa.co.uk.
- Then they’ll call us on 0800 028 1815*, quoting the code we send them and their membership number. They can choose an appointment time that suits them and we’ll book them in.
*Lines are open 8am to 8pm Monday to Friday and 9am to 4pm on Saturdays.
What’s included in the appointment?
Everyone gets a 15-minute appointment with a GP at their chosen Bupa health centre. The appointment provides focused time with a Bupa GP to discuss one minor illness or concern. If needed, it could also include in-centre tests, such as bloods and swabs.
Any recommended tests will be completed on the same day during the appointment, where possible. This could mean the appointment lasts longer than 15 minutes.
Tests include:
- Blood tests
- ECGs
- Urine and stool samples
- Saliva or sputum
- Swabs
Test results will be provided over the phone. If a follow-up discussion is needed, another GP appointment will be required.
Want to find out more?
For more information about the face-to-face GP benefit and to support your clients, download the resources below.
Find out more in our guide (PDF, 0.4MB) >
Face-to-face GP services are not regulated by the Financial Conduct Authority or the Prudential Regulation Authority. Face-to-face GP services are provided by Bupa Occupational Health Limited. Registered in England and Wales with registration number 631336. Registered office: 1 Angel Court, London EC2R 7HJ. Bupa Digital GP services are not regulated by the Financial Conduct Authority or the Prudential Regulation Authority.
Bupa health insurance is provided by Bupa Insurance Limited. Registered in England and Wales with registration number 3956433. Bupa Insurance Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Arranged and administered by Bupa Insurance Services Limited, which is authorised and regulated by the Financial Conduct Authority. Registered in England and Wales with registration number 3829851. Registered office: 1 Angel Court, London, EC2R 7HJ.
