We’re moving to paperless communications from 15 February

From 15 February, Bupa small business group scheme members will no longer receive paper policy documents by post. Instead, all their policy documents will be available to view online, making it easier and quicker for their employees to access important information when needed.

What this means for your clients

Client employees with a My Bupa account

• No change – their policy documents will continue to be available anytime in My Bupa.
• We’ll stop sending paper documents from 15 February.
• When new employees join, they'll need an email address so they can access their policy documents online.

Client employees who don’t have a My Bupa account

• They need to set up a My Bupa account to view their documents online – they’ll need an email address to do this.
• They can set up an account by registering here: https://www.bupa.co.uk/mybupa.
• We’ll stop sending paper documents from 15 February.

Client employees without an email address

• They’ll continue to receive paper documents.
• We strongly recommend they set up a My Bupa account to access documents online and unlock additional benefits such as Blua Digital GP and other services.
• They’ll need an email address to do this.

What if your clients’ employees prefer paper documents?

If your clients’ employees would like to continue to receive paper documents, please email us at [email protected].

Why we’re going paperless

• We’re making it easier and faster for you and your clients to view their policy documents at any time.
• Your clients’ employees can unlock a range of benefits that are only available in My Bupa such as Blua digital health features like seeing a GP digitally, booking a virtual fitness class and access to health and wellbeing support.
• Reducing paper supports our ambition to be Net Zero by 2040.