Members First is now live

Members First is a new treatment option now included as standard for consumer^* and SME clients. It’s also available for corporate clients on the Bupa Evolve Master Trust.

From customer feedback, we know that financial barriers can sometimes lead to delays in seeking help. With Members First, your clients get fast and seamless access to talking therapies at no extra cost to them, making sure that quick, convenient care is waiting as soon as they need it.

Now, when your clients choose to have talking therapy through a Bupa service – over the phone, video, or in person – there’ll be no excess to pay and no impact on their outpatient allowance, low claims bonus or no claims discount.

Talking therapies can help your clients deal with mental health challenges, from anxiety and depression to stress and grief. This is our way of making sure costs won’t hold them back from getting the support they need.

Members First starts with mental health talking therapies, with more treatments coming available soon.

Your clients can book and manage their care at the touch of a button with the My Bupa app. We’ll provide support where it suits them, either by phone or video, with our Talking Therapies team, or in person at a Mindplace, our dedicated mental health centres.

It applies to the following talking therapies:

• Counselling
• Cognitive Behaviour Therapy (CBT)
• Psychology
• Psychotherapy

Being with Bupa means your clients aren’t just covered by us but treated and cared for by us too. This gives us the flexibility to introduce unique benefits like this when they choose our care pathways.

Your clients can still choose to be treated by other therapists in our network, but any excess and outpatient allowances will apply as normal.

To support your client conversations around Members First we’ve prepared the following documents:

Members First FAQs (PDF, 0.1MB)

Intermediary one pager (PDF, 1.8MB)

Client one pager (PDF, 0.3MB)

^*Excluding Saga, Benenden, Unit and Standard schemes.

Bupa health trusts are not regulated by the Financial Conduct Authority or the Prudential Regulation Authority. Bupa health trusts are administered by Bupa Insurance Services Limited. Registered in England and Wales with registration number 3829851. Registered office: 1 Angel Court, London EC2R 7HJ

Bupa health insurance is provided by Bupa Insurance Limited. Registered in England and Wales with registration number 3956433.

Bupa Insurance Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.

Arranged and administered by Bupa Insurance Services Limited, which is authorised and regulated by the Financial Conduct Authority. Registered in England and Wales with registration number 3829851. Registered office: 1 Angel Court, London EC2R 7HJ