Performance issues on Bupa Connect

We are investing in our platforms to improve their features and capabilities as we deliver our digital transformation strategy.

As we continue to enhance the functionality of these services, it is crucial that we maintain high security standards. That’s why on Bupa Connect, we have recently introduced a two-factor authentication process consisting of a password and a memorable number.

Separately we are aware that the performance of some of our key services, have been impacted by recent system changes and we have been working with our technical teams and suppliers to address this.

If the problems persist, or you would like to give further feedback, please contact the team by calling 0345 266 1482, via email at [email protected] or talk to us on webchat.

We appreciate your patience and apologise for any inconvenience this may have caused.