Small business healthcare

People are key to our growth.

Without our people, we couldn't deliver to our customers,

we wouldn't have the same inspiration or ideas

or energy within the organisation

to really drive forward towards our goals.

We want to look after our employees

and health insurance is one of the ways

that we can do that.

I'm Amy Reid.

I'm the Global People and Culture Director

at Mintra.

Mintra's a software provider

in the safety critical industries.

We have software engineers, developers,

a huge team of people

that develop our products for the customers.

We also have a content team

that actually develop the digital learning

that we deliver to our customers.

We want to be the number one provider

of e-learning

and human capital management systems

in the safety critical industries.

One of our big challenges is attracting talent

to Mintra and standing out as an employer

of choice that people want to come and work for.

And when you're competing

with some quite big names in the tech arena,

you really need to have benefits that stand out.

We want people to have an environment

where they can thrive, where they can really

come to work, they can be present,

they can do their job to the best

of their ability.

It can be really rewarding

when you have somebody coming in and saying,

"You really do look after us.

You really do care about us."

One of our big challenges

is how remote and global we are.

Working from home, what we saw was

that our productivity was increasing.

We were doing much more

than what we'd expected to,

but people were not disengaging,

they weren't switching off

and we were worried people were really

going to get quite burned out.

So I think it can be a sector wide challenge,

especially when you look at the technology sector

and the pressure that sometimes people are under.

Having the benefits that people need

to utilise when it's important

to them to utilise and knowing how to access them,

that's a big challenge as well.

When we speak about having a global

and remote workforce, we have to signpost people

to know that the resources are there,

that the benefits are there,

that as and when they need to

throughout their journey with us,

they can access these.

When we look at the employees we have,

we actually have quite a neurodiverse workforce.

We need to be able to offer

wellbeing support and flexibility.

So we've really had to try and adapt

and have an offering that supports our workforce.

By making sure that our employees

are taken care of,

it helps us as an organisation

to achieve our goals.

For me, in my role, it means that we're not doing

as much absence management.

People generally tend to turn up to work

and they're here and they do their job

and they do their job well.

So that's been a big benefit

of having the health insurance.

Being able to have early intervention

or not have long referal times.

They can speak to somebody and get

that reassurance that actually what they're

going through is completely okay.

And I think that helps then with people being

able to have that balance between work and home

and what's going on in their personal life,

what's going on at work.

Support from Bupa,

it helped where they’ve maybe had some symptoms

that they were worried were going

to be something quite serious,

Bupa were able to get them an appointment

pretty much within a couple of weeks.

We've had an employee

who couldn’t access the medication

that they needed as quickly as they wanted it.

So they were able to call

up the digital GP service

through Bupa and they referred

them the same day consultant

and they were seen within a couple of weeks

and got a new treatment plan,

which has had a huge impact on their life.

With the experiences we've had recently

with Bupa, it's really helped our employees

to feel valued and get a good level service

and in turn, that's made them maybe feel

like the company valued them as well.

So we have always had health insurance

at Mintra for our employees.

It's something that's important to us.

We want to look after our employees

and health insurance is one of the ways

that we can do that.