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Medication Check available to all personal and small business clients from 2 August 2026

28 July 2026

In June, we brought your new and renewing personal and small business clients a big new benefit.

From 2 August 2026, we're making it available to all personal and small business clients - regardless of when they joined.

That means you can go the extra mile for even more of your clients by helping them find more effective treatment at the right dosage.

Please note that this benefit isn't included with Bupa's consumer Unit and Standard scheme or third-party branded products for Saga and Benenden.

A reminder about Medication Check

If your clients take regular medicine to manage a condition - like pain relief, cardiovascular disease or their mental health - there's no guarantee it's the most effective one for them.

So our powerful, at-home DNA test analyses their unique responses to over 100 wide-ranging medicines.

That way, they can pick up a prescription that's truly personal - and lowers their risk of unpleasant side effects.

Here's how it works

There's no member contribution cost for a Medication Check.

It will be counted as a claim on the policy, but it won't impact outpatient benefit allowance, no claims discount or low claims bonus if applicable. Excess and co-payment won't apply.

It can only be used once per policy lifetime. Here's a quick look at how it works.

1. Order using My Bupa. Your clients just need to log in and we'll ask a few questions to make sure the test is right for them. They can also use webchat or give us a call.

2. Take the test. If they meet the criteria, we'll send them a DNA test kit with a cheek swab in the post. After completion, they should return it using the prepaid packaging.

3. Get the results. Your clients will receive a report with their results within four to six weeks. It'll include a detailed section we recommend they share with their GP.

4. Talk to a GP. If they'd like to talk through their results, your clients can book a digital GP appointment with a Bupa GP. This is included in the service at no extra cost.

This is just the start

Healthcare shouldn't just be about helping when something goes wrong. Here at Bupa, we think it's just as much about making sure your clients feel their best for longer.

That's exactly what Personalised Health by Bupa is here for. We're the first major UK health insurer to offer preventive healthcare supported by DNA testing.

Keep an eye out for more news - including the launch of our brand-new Prevention Pathways - coming soon.

Get more key details here

Are you ready to help your clients take control of their long-term health? Use the links below for more information and a one-pager you can send to them.