Southampton care home retains good CQC rating

Maypole Bupa Care Home in Southampton has recently retained its ‘Good’ Care Quality Commission Rating (CQC) after a recent inspection

The care home was commended for its ability to provide care that promotes good quality of life for residents living in the home, with the leadership team at the home praised for creating a culture of high-quality, person-centred care.

The inspection was carried out by two inspectors; a specialist advisor and an Expert by Experience who spoke with residents, relatives, and members of staff about their experience of the care provided, as well as reviewing files and procedures.

The inspection also looked at the responsiveness of Maypole’s staff, commending their ability to meet different people’s needs and giving control and choice in day-to-day lives. These activities were described as ‘person-centred’ and were adapted to different individual desires and preferences. For instance, for bed-bound residents, one-to-one sessions were provided from the comfort of their bedrooms.

One resident’s relative commented on the care of their mum saying: "They encourage mum to try different things, especially fruit. Mum lost lots of weight before she come into the home. They have worked hard to get her weight up.”

Emma Diaper, Home Manager at Maypole Bupa Care Home, commented: “We are delighted to have retained ‘Good’ status. It is a testament to the hard work, dedication, and commitment of the team at Maypole.”

There are currently 45 residents living at Maypole Bupa Care Home, which provides personal and specialist care including for the Young Physically Disabled, as well as those who need nursing or residential care.

For further information, please visit https://www.bupa.co.uk/care-services