We're changing the way we think about mental health

Mental health continues to be a key priority for business, but employees still face many challenges in accessing treatments. That’s why we’ve taken steps to remove most exclusions and extend our cover †. To find out more give us a call on 0808 159 8772^

More ways we’re improving our cover

Health tools and information

We have a wealth of online tools, quizzes, calculators and mobile apps and health content to help your employees look after their health and wellbeing.

We provide more than just health cover††

Our complementary, chargeable services including Employee Assistance Programmes , resilience and stress management solutions are available options to help support your employees’ mental wellbeing – whatever they’re facing.

Family Mental HealthLine

You don’t expect your people to leave their personal life at the door. If there’s something not quite right at home, it’s likely to have a knock-on effect at work, which is why a third of employees say they worry about their children’s mental wellbeing while working.

We can help you support your people as parents and carers. When they call the helpline, they’ll talk to a trained adviser and mental health nurse‡‡‡ who will listen, provide advice, guidance and support, whether or not the child is covered on their policy. Helping to put everyone’s minds at ease.

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Employee Assistance

Bupa Employee Assistance Programmes (EAPs) are confidential mental health and wellbeing support services that contribute to your organisation’s wellbeing strategy and help satisfy your duty of care as an employer by offering expert support to help individuals take control of their situation. Your employees can call in confidence, any time of the day or night, to talk over their concerns with a counsellor. If appropriate, they will be put through to a specialist with the right expertise for their needs. In addition we offer a range of digital tools to support your employees’ wellbeing.

We also make it easy to access Bupa Insurance mental health benefits through a seamless referral process††† following a comprehensive telephone assessment.

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Resilience and stress management solutions

We can provide on-site training for line managers and other employees to help them build resilience and manage stress to prevent mental health issues occurring.

We also offer a pro-active digital solution 'Emotional Wellbeing Online' for the whole of workforce which helps employees feel in control.

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Mind provide advice and support to empower anyone experiencing a mental health problem.


Find out more about Mind

Learn more about What works wellbeing, an independent collaborative centre that puts high quality evidence on wellbeing into the hands of decision-makers in government, communities, businesses and other organisations.

Learn more about Business in the Community, a business-led membership organisation made up of progressive businesses of all sizes who understand that the prosperity of business and society are mutually dependent.

Read more about CMHA, a coalition of organisations that have come together to create an environment in the City where mental health is discussed in the same way as physical health.

Please note: Existing in-patient, out-patient and day case benefit limits and exclusions for pre-existing conditions still apply to our cover for mental health conditions.

Direct Access telephone services are available as long as the symptoms are covered under the policy. If your cover excludes conditions you had before your policy started, we’ll ask you to provide evidence from your GP that your symptoms are not pre-existing for a period of up to two years from policy start date (or five years in the case of mental health). We can then refer you to a consultant or therapist through the Direct Access service. Always call us first to check your eligibility.

††The services mentioned here are separate to our business health cover, please ask your account manager for more details on how they can help your business.

‡‡ Available with business health insurance and trusts when mental health cover is included in the selected health cover product

^Telephone support between 8am – 6pm Monday to Friday via a dedicated helpline. Calls may be recorded to maintain the quality of our Family Mental HealthLine service.

†††Standard exclusions for pre-existing, special and moratorium conditions, and benefit limits for out-, in- and day-patient mental health treatment continue to apply. For full details please refer to your guide and certificate

‡‡‡Telephone support between 8am – 6pm Monday to Friday via a dedicated helpline. Calls may be recorded to maintain the quality of our Family Mental HealthLine service.

^We may record or monitor our calls

Bupa health insurance is provided by Bupa Insurance Limited. Registered in England and Wales No. 3956433. Bupa Insurance Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Arranged and administered by Bupa Insurance Services Limited, which is authorised and regulated by the Financial Conduct Authority. Registered in England and Wales No. 3829851. Registered office: 1 Angel Court, London, EC2R 7HJ.

Occupational Health Services are provided by Bupa Occupational Health Limited. Registered in England and Wales No. 631336. Registered office: 1 Angel Court, London, EC2R 7HJ

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