Scam awareness
March 2024: Information about a current scam
We are aware of a current scam about employment sponsorship opportunities at Bupa and Bupa Care Services.
The scam starts with an email and progresses to WhatsApp communications. These communications are not from Bupa. The emails should be deleted as we believe this is fraudulent activity.
We have reported this to UK authorities and are doing all we can to stop fraudulent activity.
Being aware of scams is one the best ways to prevent yourself from becoming a victim and to help others to stay safe and secure, too.
You trust us with more than your health. At Bupa, we're committed to protecting your identity and any personal information you share with us. We safeguard your personal information with round-the-clock security and are continuously strengthening our systems so you can feel confident when using our products and services.
Received a suspicious 'Bupa' email or text message?
Sometimes criminals impersonate well-known brands and organisations, including Bupa, to try and obtain personal information or money. We care about our customers, so letting us know about scams which use our brand is important. It helps raise awareness and could stop someone from being a victim of online crime.
If you're aware of a scam or are suspicious about a communication where you think Bupa is being impersonated,
let us know so that we can investigate to help keep everyone safe.
Becoming aware of scams and how to avoid them
Our digital lives are interconnected, so if you fall victim to a scam, your digital accounts and online data may become compromised. Scammers like to prompt us to act by playing on emotions, such as fear and desire, usually to encourage us to share information or send them money. They also tend to impersonate trusted brands and organisations to appear even more convincing.
Always take time to verify who's contacted you before you take any action.
Scam watch
Here are some of the most common scams to be aware of:
Threat and penalty scams
- Someone contacts you claiming to be from Bupa, the police, or HMRC
- They let you know about overdue or unpaid bills, fines, or taxes that you need to pay
- They threaten you with fines and/or court if these aren't paid.
False invoice or email compromised scams
- You receive an invoice from a company you've bought something from in the past, but your account details are new
- They tell you that they haven't received your payment and provide you with a new invoice to pay.
Unexpected money scams
- You receive letters, emails, texts or calls about a lottery win or inheritance.
- These include instructions to make a payment to release the money you're due.
Information technology and remote access scams
- You get an unexpected call from someone claiming to be from a health insurance company, IT Helpdesk, bank, or telecommunications company.
- They ask you to install a programme or read a code which a scammer could use to access and control your device remotely, often without you realising.
