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Interested in a quote for health insurance?

If you buy our health insurance for you or your small business,
it comes with mental health cover as standard. Get an online quote today.


     




     

Why take out health insurance with us?

Here's what makes our mental health cover the most comprehensive in the market.

How soon can I talk to someone?

Waiting is frustrating, but whether you have Bupa cover or not, we can help you get help fast

^Lines are open Monday to Friday 8am to 8pm and Saturday 9am to 12:30pm. We may record or monitor our calls.

^^Telephone support between 8am – 6pm Monday to Friday via a dedicated helpline. Calls may be recorded and to maintain the quality of our service we may monitor some of our calls, always respecting the confidentiality of the call.

Bupa health insurance is highly rated
by the people who use it


I need help. What’s my next step?

Most frequently asked questions

If you don’t find the answer to your question here, just give us a call on 0113 495 0976^

Our health insurance is designed to cover you for the treatment of conditions that appear after you take out a policy with us, and that includes mental health conditions*. However, even if you have a history of mental illness, that doesn’t automatically mean we can never support you in future.

When you take out a policy, you’ll usually be asked for some medical history. We’ll ask you about any symptoms, treatment or advice you’ve had in the past, including your mental health and wellbeing. How recent that was will affect what we can cover you for in future. Then we’ll be able to let you know if there's anything we wouldn't be able to offer you cover for - if it's been pre-existing. This is a wide-ranging area, so even if you’ve struggled in the past with similar but unrelated symptoms, we’d still look to see if we can support you.

For example, if you’ve had PTSD before, we could still cover you for future unrelated episodes of stress. And if you’ve had post-natal depression, we could still cover you for unrelated episodes of depression. We may be able to review any such exclusion whenever you renew your policy, so do ask us for a review. We can only consider covering you for previously excluded conditions for which you’ve had no symptoms, treatment or advice for at least 12 months**.

Every decision we make is based on your own personal circumstances, so do call us to discuss your options on 0113 495 0866^. We may record or monitor our calls.

* Please check your policy documents to see if you have mental health cover.


** The period of time will depend on the condition.

The Mental health conditions we support page details the most common mental health conditions we help our members with.

We don’t cover dementia and learning, behavioural and developmental conditions.

If you decide to switch to Bupa you’ll have access to our mental health cover as standard. However, any pre-existing conditions may not be covered. To understand more about pre-existing conditions at Bupa, please call us on 0800 600 500^ to find out more.

Yes. Although we will support the long-term treatment of new chronic conditions such as depression and anxiety, we have limits on our cover. We’ll only cover one addiction treatment programme per member and there are limitations on in-patient stays per annum (for existing members this can be 28 days, 45 days or 90 days depending on the policy you have.)

It’s also important to consider your out-patient benefit limits when you buy a policy, to ensure you have enough benefit to pay for any required therapies you might need – for example, a consultant may recommend you need 20 sessions of face-to-face CBT therapy, which can cost £50 per session. If you chose a £500 out-patient benefit limit, this would not cover the cost of all the treatments you might need.

Please call us on 0800 600 500^ to find out more. Or you can read the full terms and conditions of our Bupa By You cover.

Bupa By You policy document > or our Select cover Select policy document >

You could switch to our Bupa By You product but we’d need to chat to you about the health insurance cover you currently have. Please call us on 0800 010 383^ to discuss your options.

If you have mental health cover you should be able to see it on your membership certificate. If you’re still unsure, please call us on 0800 010 383^

Even if you don’t have access to mental health cover, there are still many ways we can support you with mental health issues, without the need to claim.

1. You can speak to our mental health support team, who can put you through to a Bupa mental health nurse so you can speak about issues that are affecting you or a family member. They’ll be able to give you advice.
2. You can use our directory of mental health specialists to find private specialists.
3. You can call our Family Mental HealthLine on 0345 266 7938^ and talk to us about any concerns you are having about your child’s emotional wellbeing (even if the child isn’t covered on your insurance). The Family Mental HealthLine is available Monday to Friday from 8am to 6pm.
4. Our mental health hub has a wealth of useful information and advice from our experts.

This will depend upon the circumstances in which you left your group scheme, and any pre-existing conditions that we might continue to exclude. Please call us on 0808 296 3749^ to find out more.

Yes - if you take out a new personal policy assuming the condition and treatment are eligible. However if you have pre-existing conditions these may be excluded. Please call us on 0808 296 3749^ to find out more.

Yes, if you take out a Bupa By You health insurance policy you’ll be able to benefit from the increased cover for mental health. Your claims will still be subject to other eligibility and dependant on the outcome of medical underwriting questions you’re asked when you join.

No. We provide a range of business health and wellbeing solutions designed with your employees’ health and wellbeing in mind. Our fully integrated solutions include virtual or face to face experiences and can be tailored to any size business, whatever your needs. https://www.bupa.co.uk/business/health-wellbeing-services

Supporting your mental health in the workplace

Whether you're a manager or an employee, we're here to help support your wellbeing in the workplace, whether you have a policy with us or not.


Workplace Wellbeing Hub

We’re here to help you support your team's wellbeing.

  • Discover how to implement a workplace wellbeing strategy
  • Get practical guidance on how to support your team’s wellbeing
  • Use our range of guides to help support your team
  • Read our informative blog posts covering a range of topics
  • Access our ‘Census 2019 - A wellbeing in the workplace’ report

Workplace mental health

If you’re a manager, we can help you look after your team.

  • Learn how to set up a Wellness Action Plan
  • Improve your organisation's approach to mental health
  • Discover how to play an important role in supporting your team
  • Find out how to feel confident talking about mental health

#OpenUp

We want to open up the conversation in your business.

  • Break the stigma attached to mental health in the workplace
  • Find out how we are encouraging businesses to open up
  • Get advice on talking about mental wellbeing with your team
  • Listen to our podcasts covering mental health in the workplace

^Lines are open Monday to Friday 8am to 8pm and Saturday 9am to 12:30pm. Calls may be recorded and to maintain the quality of our service we may monitor some of our calls, always respecting the confidentiality of the call.

Direct Access telephone services are available as long as the symptoms are covered under the policy. If your cover excludes conditions you had before your policy started, we’ll ask you to provide evidence from your GP that your symptoms are not pre-existing for a period of up to two years from policy start date (or five years in the case of mental health). We can then refer you to a consultant or therapist through the Direct Access service. Always call us first to check your eligibility.

Refers to standard mental health cover when this is included in the selected consumer health insurance product. Subject to benefit limits.

††Conditions that come back are defined as chronic. As of June 2019, we removed the chronic mental health rule on our consumer policies. However, if you joined Bupa or renewed your policy before June 2019, the chronic rule will still apply until you renew. Your certificate will show the date of your next renewal – but please call us if you are unsure. For any business policies please refer to your policy documents to see if you have mental health as part of your cover. If you have mental health benefits your guide will confirm if your employer has chosen to remove the chronic rule for mental health conditions.

‡‡To support addictions we fund one addiction treatment programme per membership lifetime. To support chronic mental health conditions (conditions which recur) we have removed restrictions on cover from June 2019. If you joined Bupa, or renewed your policy, before June 2019, there will be still be restrictions on chronic mental health cover until your next renewal. Please call us if you would like to discuss the benefit limits on your policy.

†††As of September 2020, this analysis is based on an internally conducted review of the consumer health insurance market using publicly available information from the major insurers in the UK consumer health insurance market. Combined, Bupa, AXA PPP, Aviva and Vitality hold approximately 90% of the Gross Written Premium income of UK PMI providers. Refers to standard mental health cover when this is included in the selected consumer health insurance product.

See PDF How we compare: Individuals (PDF 1MB)

‡‡‡ To check whether you have access to Digital GP, please refer to your most recent documents. If you are a member of a group scheme, or cannot locate your documents, please contact your Bupa helpline to find out whether you have access.

Bupa health insurance is provided by Bupa Insurance Limited. Registered in England and Wales No. 3956433. Bupa Insurance Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Arranged and administered by Bupa Insurance Services Limited, which is authorised and regulated by the Financial Conduct Authority. Registered in England and Wales No. 3829851. Registered office: 1 Angel Court, London EC2R 7HJ

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