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What is an employee assistance programme (EAP)?

Employee assistance programmes (EAP) are an employee benefit that provides your team with support and practical advice on issues that might be impacting their wellbeing and performance. An EAP generally includes face-to-face, telephone or online counselling and expert support on both personal and work-related issues, with the aim of increasing staff wellbeing and productivity, as well as reducing absences.

We’re here to support your team’s wellbeing anytime, anywhere.

Sometimes issues or concerns at work or at home can affect your employees and lead to absence or presenteeism, but sympathetic, impartial support and advice may be all that’s needed.

Employees and their family members over the age of 16 can easily access online resources covering a range of self-help topics. They can also call our free employee assistance programme helpline 24/7 to get immediate emotional and practical support and advice from a qualified expert.

Some of the benefits companies and employees can gain from the employee assistance programmes helpline are:

For business

For your employees

Estimated Savings††: £8,491

Average cost of EAP: £1,168

Net benefit: £7,323



††Estimated saving calculated using EAPA ROI Model https://www.eapa.org.uk/eap-roi-tool/ based on a group of 93 employees with full EAP and an average usage of 5.4%

Bupa annual guide price based on a group of 93 employees and subject to any existing utilisation of the service which will need to be provided to Bupa

^Lines are open 8.30am to 6pm Monday to Friday. We may record or monitor our calls.

Bupa Employee Assistance is provided by Bupa Occupational Health Limited. Registered in England and Wales No. 631336. Registered office: 1 Angel Court, London, EC2R 7HJ.

Bupa health insurance is provided by Bupa Insurance Limited. Registered in England and Wales No. 3956433. Bupa Insurance Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Arranged and administered by Bupa Insurance Services Limited, which is authorised and regulated by the Financial Conduct Authority. Registered in England and Wales No. 3829851. Registered office: 1 Angel Court, London, EC2R 7HJ.

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