What is an employee assistance programme (EAP)?
Employee assistance programmes (EAP) are an employee benefit that provides your team with support and practical advice on issues that might be impacting their wellbeing and performance. An EAP generally includes face-to-face, telephone or online counselling and expert support on both personal and work-related issues, with the aim of increasing staff wellbeing and productivity, as well as reducing absences.
We’re here to support your team’s wellbeing anytime, anywhere.
Sometimes issues or concerns at work or at home can affect your employees and lead to absence or presenteeism, but sympathetic, impartial support and advice may be all that’s needed.
Employees and their family members over the age of 16 can easily access online resources covering a range of self-help topics. They can also call our free employee assistance programme helpline 24/7 to get immediate emotional and practical support and advice from a qualified expert.
Some of the benefits companies and employees can gain from the employee assistance programmes helpline are:
How can EAP help?
Employee assistance can help your employees by offering both emotional and practical advice and support on a range of topics including:
- family and matrimonial
- bereavement
- stress, anxiety, and low mood
- isolation feelings
- child and dependent care
- domestic violence
- health and lifestyle
- bullying and harassment
- money management and debt ‡‡v
- legal rights
Dependents and partners over 16 years old living at the same home address have access to the EAP service. There’s also online information, self assessment and tools and support to help your employees and their loved ones self manage their condition.
‡‡Information only services. Legal and financial specialist helplines will only provide factual information and signposting to help you make an informed decision and cannot provide regulated advice which would need to be sourced separately
Help with accessing alternative treatment
- The EAP services helpline provides a mental health and wellbeing assessment
- Following the assessment if an alternative evidenced based treatment is required that is not covered under the policy, we provide relevant information and guidance, for example signposting to a GP or referral to Bupa Health Insurance subject to T&C’s
- Alternatively, Bupa can organise for specialist referrals including face-to-face cognitive behavioural therapy and Clinical Psychology if funded by the employer
Self-help Resources
We enable eligible employee assistance programme members to easily access online information, mental health self-assessments, as well as tools and techniques to self-manage their issue.
Call us
^Lines are open Monday to Friday 8.30am to 6pm. We may record or monitor our calls.
Email us
If you need to send us sensitive information you can email us securely using Egress Switch. For more information and to sign up for a free Egress account, go to https://switch.egress.com. You will not be charged for sending secure emails to a Bupa email address using the Egress service.
^Lines are open 8.30am to 6pm Monday to Friday. We may record or monitor our calls.
Bupa Employee Assistance is provided by Bupa Occupational Health Limited. Registered in England and Wales No. 631336. Registered office: 1 Angel Court, London, EC2R 7HJ.
Bupa health insurance is provided by Bupa Insurance Limited. Registered in England and Wales No. 3956433. Bupa Insurance Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Arranged and administered by Bupa Insurance Services Limited, which is authorised and regulated by the Financial Conduct Authority. Registered in England and Wales No. 3829851. Registered office: 1 Angel Court, London, EC2R 7HJ.
