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What is an employee assistance programme (EAP)?

Employee assistance programmes (EAP) are an employee benefit that provides your team with support and practical advice on issues that might be impacting their wellbeing and performance. An EAP generally includes face-to-face, telephone or online counselling and expert support on both personal and work-related issues, with the aim of increasing staff wellbeing and productivity, as well as reducing absences.

We’re here to support your team’s wellbeing anytime, anywhere.

Sometimes issues or concerns at work or at home can affect your employees and lead to absence or presenteeism, but sympathetic, impartial support and advice may be all that’s needed.

Employees and their family members over the age of 16 can easily access online resources covering a range of self-help topics. They can also call our free employee assistance programme helpline 24/7 to get immediate emotional and practical support and advice from a qualified expert.

Some of the benefits companies and employees can gain from the employee assistance programmes helpline are:

For business

For your employees

Estimated Savings††: £8,491

Average cost of EAP: £1,168

Net benefit: £7,323



Results taken from Bupa EAP survey 12 months to July 2018

††Estimated saving calculated using EAPA ROI Model https://www.eapa.org.uk/eap-roi-tool/ based on a group of 93 employees with full EAP and an average usage of 5.4%

Bupa annual guide price based on a group of 93 employees and subject to any existing utilisation of the service which will need to be provided to Bupa

Why Bupa?

We’ve got the most extensive mental health cover on the market†††

Mental health is just as important as physical health for all-round performance. Our health insurance gives your employees access to the most comprehensive mental health cover in the market†††, including addictions‡‡‡. So we’ve got your team covered from top to toe.

†††As of December 2020, this analysis is based on an internally conducted review of the SME health insurance market using publicly available information from the major insurers in the UK SME health insurance market. Combined, Bupa, AXA PPP, Aviva and Vitality hold approximately 90% of the Gross Written Premium income of UK PMI providers. Refers to standard mental health cover when this is included in the selected SME health insurance product. We acknowledge that some SME schemes have bespoke benefits.

See PDF How we compare: Small business (PDF 1MB)

‡‡‡To support addictions, we fund one addiction treatment programme per membership lifetime. To support chronic mental health conditions (conditions which recur) we removed restrictions on policies with mental health cover from April 2018. Please contact your account manager if you would like to discuss the benefits/benefit limits on your policy.

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