EAP – Employee Assistance Programme
Call us to discuss your business options on 03456003476^
What is an employee assistance programme (EAP)?
An employee assistance programme (EAP) is an employee benefit that provides your team with support and practical advice on issues that might be impacting their wellbeing and performance. An EAP provides counselling and expert support on personal or work-related problems and can help to stop them developing and leading to absence from work.
We’re here to support your team’s wellbeing anytime, anywhere..
Sometimes issues or concerns at work or at home can affect your employees and lead to absence or presenteeism, but sympathetic, impartial support and advice may be all that’s needed.
Employees and their family members over the age of 16 can easily access online resources covering a range of self help topics. They can also call our free employee assistance programme helpline 24/7 to get immediate emotional and practical support and advice from a qualified expert.
Some of the benefits companies and employees can gain from the employee assistance programme helpline are:
For your employees
Confidential counselling
Empower your employees to take control of their health and address any concerns they may have. The therapy can delivered remotely over the telephone or video, online or face-to-face.
Information from experts
Practical and emotional advice from qualified experts over the phone, plus access to online information and tools focused on enhancing and supporting your teams well being.
The Business Case for having an EAP in place
Poor mental health costs to UK employers up by 16% from 2016 to £45 billion a year1
54% of working days were lost due to stress, anxiety and depression in 2018/192
12.8 million working days were lost due to work-related stress, anxiety or depression in 2018/193
61% of employees surveyed said work was the main factor for their poor mental health4
2 https://www.hse.gov.uk/statistics/causdis/stress.pdf (PDF, 0.3MB)
3 HSE Work related stress, depression or anxiety statistics in Great Britain 2018
4https://www.bitc.org.uk/report/mental-health-at-work-2019-time-to-take-ownership/
Delivering real results for your People and Business
73% avoided taking time off work†
97% Improved productivity†
91% Improved sleep patterns†
†Results taken from Bupa EAP survey 12 months to July 2018
‡Estimated saving calculated using EAPA ROI Model https://www.eapa.org.uk/eap-roi-tool/ based on a group of 93 employees with full EAP and an average usage of 5.4%
††Bupa annual guide price based on a group of 93 employees and subject to any existing utilisation of the service which will need to be provided to Bupa
What can EAP help with?
Employee assistance can help your employees by offering both emotional and practical advice and support on a range of topics including:
family and matrimonial
bereavement
stress, anxiety, and low mood
Isolation feelings
child and dependent care
domestic violence
health and lifestyle
bullying and harassment
money management and debt †
legal rights
Dependents and partners over 16 years old living at the same home address have access to the EAP service. There’s also online information, self assessment and tools and support to help your employees and their loved ones self manage their condition.
†Information only services. Legal and financial specialist helplines will only provide factual information and signposting to help you make an informed decision and cannot provide regulated advice which would need to be sourced separately
Help with accessing alternative treatment
The EAP helpline provides a mental health and wellbeing assessment
Following the assessment if an alternative evidenced based treatment is required that is not covered under the policy, we provide relevant information and guidance, for example Signposting to a GP or referral to Bupa Health Insurance subject to T&C’s
Alternatively, Bupa can organise for specialist referrals including face-to-face CBT and Clinical Psychology if funded by the employer
Self-help Resources
We enable eligible employee assistance programme members to easily access online information, mental health self-assessments, as well as tools and techniques to self-manage their issue.
Why Bupa?
100%† |
94%† |
98%† |
6 to 10 days† |
|---|---|---|---|
of users surveyed said their employer should retain the service |
of users surveyed found the service easy to access |
of users surveyed rated the overall quality of the service as Good to Excellent |
is the average number of days of absence from work avoided from users accessing the service |
†Based on EAP Survey Results 12 months to July 2018 |
|||
100%† |
94%† |
98%† |
6 to 10 days† |
|---|---|---|---|
of users surveyed said their employer should retain the service |
of users surveyed found the service easy to access |
of users surveyed rated the overall quality of the service as Good to Excellent |
is the average number of days of absence from work avoided from users accessing the service |
†Based on EAP Survey Results 12 months to July 2018 |
†Based on EAP Survey Results 12 months to July 2018 |
†Based on EAP Survey Results 12 months to July 2018 |
†Based on EAP Survey Results 12 months to July 2018 |
You may also be interested in our other products and services
We have a range of products and services designed with your employees health and wellbeing in mind.
Call us
03456003476^
^Lines are open Monday to Friday 8.30am to 6pm. We may record or monitor our calls.
Email us
Please be aware that information you send to this email address may not be secure unless you send us your email through Egress. For more information and to sign up for a free Egress account, go to https://switch.egress.com. You will not be charged for sending secure emails to a Bupa email address using the Egress service.
Bupa Employee Assistance is provided by Bupa Occupational Health Limited. Registered in England and Wales No. 631336. Registered office: 1 Angel Court, London, EC2R 7HJ.
Bupa health insurance is provided by Bupa Insurance Limited. Registered in England and Wales No. 3956433. Bupa Insurance Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Arranged and administered by Bupa Insurance Services Limited, which is authorised and regulated by the Financial Conduct Authority. Registered in England and Wales No. 3829851. Registered office: 1 Angel Court, London, EC2R 7HJ.
†Terms and conditions
1. In these terms and conditions, references to “Bupa” are to Bupa Insurance Limited, which may act through its agent Bupa Insurance Services Limited.
2. Eligible clients will receive access to Bupa’s Healthy Minds Employee Assistance Programme (“EAP”) during the first year of cover (the “Offer”) when purchasing a new Bupa Select Company PMI Policy (the “Select Policy”) subject to these terms and conditions. The Offer cannot be used against any other Bupa product or service.
3. The Offer will not be applied in subsequent policy years. If you wish to continue to have access to EAP for your employees after the first year of cover, you must request this at renewal of your Select Policy and pay any applicable fees and charges.
4. The Offer is available to UK registered small or medium sized corporate entities with between 2 and 249 employees (“SMEs”) who purchase a new Select Policy directly from Bupa for their employees.
5. The Offer is available to new SME clients, including those switching from an alternative company health insurance provider, and is not available for the following
a. SME clients who purchase their Select Policy through an intermediary; or
b. existing Bupa clients who hold a policy for any Bupa product or service for the benefit of their
employees; or existing SME clients who hold a PMI policy with Bupa for the benefit of their employees.
6. The Offer is only available for new or switching SME clients for whom a quote is provided for a Select Policy between 1 April 2021 and 28 May 2021 inclusive. Quotes are valid for 28 days and the Select Policy have a start date between 1 April 2021 and 28 May 2021 inclusive. Bupa’s standard Terms of Business and Bupa Select Policy Terms & Conditions will apply
7. All employees covered, including any new joiners after the Select Policy has started, will be eligible to access the EAP during the first year of cover as long as they are covered by the Select Policy. Employees who leave or otherwise stop being covered by the Select Policy will not be eligible to access the EAP.
8. Bupa reserves the right to decline to offer a Select Policy in its absolute discretion, and Bupa’s decision regarding any aspect of this promotion is final.
9. Bupa reserves the right to cancel, suspend, amend or withdraw the Offer at any point without prior notice.
10. The Offer is non-exchangeable, non-transferable, has no cash value/alternative and cannot be used in conjunction with any other promotions or offers.
11. Bupa will use any personal information in accordance with its privacy notice which can be found at bupa.co.uk/privacy
12. To the fullest extent permitted by law, Bupa and its group companies shall not be liable to the SME client or any of its employees for any claims, damages or any other losses whatsoever under or in connection with the operation of the Offer.
13. These terms & conditions shall be governed by English law and the parties submit to the exclusive jurisdiction of the courts of England and Wales.
