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Our cancer promise includes:

Member stories

Our members inspire us every day with their stories and we’re here to help them control their conditions, supporting them as soon as they need it.

If you’re diagnosed with cancer and have health insurance with Bupa, we will continue to support you. Both our health insurance policies - Comprehensive and Treatment and Care - include the option to add cancer cover care to your policy.

With each of these insurance policies you have a choice of two cancer cover options, full Cancer Cover or NHS Cancer Cover Plus, which allows you to access private treatment for cancer if the NHS are unable to provide care.

If you choose to add one of our cancer cover options (Cancer Cover or NHS Cancer Cover Plus) to your Bupa health insurance policy, all of your eligible treatment costs are paid in full. If your cover is provided by your employer, please check your certificate or guide to see which specific list of advanced therapies your employer has selected as it may not cover all advanced therapies.

You must use a healthcare facility from your chosen Bupa network and a Bupa-recognised consultant who agrees to charge within our limits (a fee-assured consultant). We’re here every step of the way; from your cancer diagnosis to your treatment.

Yes, we don’t take family history of cancer into account when deciding whether or not to offer cover to a new customer.

We don’t cover conditions that you’ve had before getting Bupa health insurance. However, we’ll cover any cancer that spreads or returns, providing you’ve already got cancer cover with our health insurance. There are no financial or time limits on our cover, as long as you’re covered under your health insurance policy.

We don’t cover conditions that you’ve had before getting Bupa health insurance.

We don’t pay for treatments that are not evidence-based. The only exception is when the treatment is part of a clinical trial, the protocols of which have been reviewed and approved by us. If you select an NHS Cancer Cover Plus policy, we won’t cover treatments that are available on the NHS. Our dedicated support team can help guide you through what cancer treatment is right for you - we’ll be with you every step of the way.

^We may record or monitor our calls. Lines are open Monday to Friday 8am to 8pm and Saturday 9am to 12.30pm.

With Bupa full cancer cover, there are no limits on how long your treatment lasts or how much it costs, for as long as you have Bupa health cover. If you or your employer set a maximum benefit limit, either for each renewal year or the full length of time that you’re with us, we’ll cover eligible costs until you reach your limit. You must use a hospital or health centre from the Bupa network and a consultant that we recognise and charges within Bupa rates (a fee-assured consultant). If your cover is provided by your employer, please check your certificate or guide to see which specific list of advanced therapies your employer has selected as it may not cover all advanced therapies.

Direct Access telephone services are available as long as the symptoms are covered under the policy. If your cover excludes conditions you had before your policy started, we’ll ask you to provide evidence from your GP that your symptoms are not pre-existing for a period of up to two years from policy start date (or five years in the case of mental health) before we can refer you to a consultant through the Direct Access service. Always call us first to check your eligibility.

†††Access to eligible breakthrough cancer drugs and treatments often before they are available on the NHS or approved by NICE as long as they are evidence based. Applies to eligible cancer drugs and treatments covered by your policy. Bupa will not fund for genetic testing when used solely for the purpose of screening.

Bupa health insurance is provided by Bupa Insurance Limited. Registered in England and Wales No. 3956433. Bupa Insurance Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Arranged and administered by Bupa Insurance Services Limited, which is authorised and regulated by the Financial Conduct Authority. Registered in England and Wales No. 3829851. Registered office: 1 Angel Court, London EC2R 7HJ

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