We offer much more than health insurance. Find out how our health information and services can help you and your clients.
Care options for your patients
Deciding to leave home and move to residential care is a life changing step for your clients. We offer free, impartial guidance on all the key areas to consider when making the decision to move into care, including funding. We're a leading provider of dementia care, and we also care for those with complex needs including those over the age of 18 with neurological conditions, acquired brain injuries, physical disabilities and learning difficulties.
We take a person-centred approach to care and recognise each of our residents as individuals, so we focus on what’s important to them. We’ll develop a suite of care plans with the resident and their family to reflect their individual needs and wishes.
Help when you need it
Choosing a care home can be stressful to anyone, especially if they’ve never done it before. Our helpful understanding care advisers offer free advice on anything from funding to finding just the right home.
You and your client can call a customer care adviser on 0370 218 4495^
Lines are open 8am to 6.30pm Monday to Friday, 9am to 12.30pm Saturday. Closed Sunday and Bank Holidays. Calls are charged at no more than local rate and count to any inclusive minutes from mobiles. We may record or monitor our calls.
Health information at your fingertips
Help clients with information on managing their health. Our wide-ranging online library of support on healthy living, written by professionals, covers over 400 conditions and can provide your clients with information on managing their health.