Billing and payment
Benefits of online billing
We know how important the prompt payment of invoices is to the efficient running of your practice and we want to support you in this. That’s why we ask you to make sure you invoice us electronically.
This is an easy way to make sure invoices reach us and are paid promptly. It is:
- more accurate – there's no chance of wrongly coding a procedure or sending through an incomplete invoice by mistake, both of which can delay payment.
- quicker – you know straightaway that your invoice has been received, making sure you get paid on time.
- cheaper and more environmentally friendly – not only does it save you money on stationery and postage, but it saves on paper waste too.
- safer – as sensitive patient information is secure and only visible to those who process your invoice
Our Providers Online website not only allows you to update your profile on Finder, our online directory of Bupa recognised consultants, therapists, hospitals and healthcare services, but you can also use it to bill us too. You can view pre-authorisations linked to you and use them to pre-populate invoice details, track the progress of your accounts, and see when invoices will be paid.†
† If you’re a recognised consultant whose current contract requires you to use Providers Online, you can also submit invoices electronically using any of the methods explained below if you prefer.
Our free Create an Invoice service does the work for you. You can submit your invoices securely – without needing to register. Simply click on the link below.
Our support team is available if you need any help on 0345 755 3333 between 9am and 5pm Monday to Friday (we may record or monitor our calls).
You can send your bills electronically from most practice management software systems, with no re-keying of information. Systems offering this include:
Just contact your practice management software supplier to set up e-billing. Our invoicing standards team can also help you get started. Call them on 0345 755 3333 ^.
Want to chat with us?
Web chat is our instant messaging service we offer through Providers Online. You can chat with us over the internet with no need to download any special software. You can use web chat for any queries you’d normally phone us about and It’s great for when you’re multitasking or if you’re stuck on a Providers Online task. We’re here to help between 8am and 6pm Monday to Friday.