What is an employee assistance programme (EAP)?

An employee assistance programme (EAP) is an employee benefit that provides your team with 24/7 confidential support and practical advice on issues that might be impacting their wellbeing or work performance. An EAP provides counselling and impartial support from experts on personal or work-related problems and can help to stop them developing and leading to absence from work.

We’re here to support your team’s mental wellbeing any time of the day or night.

Sometimes issues or concerns at work or at home can affect your employees and lead to absence or presenteeism, but sympathetic, impartial support and advice may be all that’s needed.

Employees and their family members over the age of 16 and living at the same address, can easily access online resources covering a range of self help topics. They can also call our free employee assistance programme helpline 24/7 to get immediate emotional and practical support and advice from a qualified expert.

Some of the benefits companies and employees can gain from the employee assistance programme helpline are:

For Business

For your employees

The Business Case for having an EAP in place...

1 Stevenson/Farmer review on mental health 2017

2 Business in the community mental health at work report 2017

3 HSE Work related stress, depression or anxiety statistics in Great Britain 2017

Delivering real results for your People and Business


73% avoided taking time off work

97% Improved productivity

91% Improved sleep patterns

eap total benefit image table

Results taken from Bupa EAP survey 12 months to July 2018

Estimated saving calculated using EAPA ROI Model https://www.eap.org.uk/roi-calculator based on a group of 93 employees with full EAP and an average usage of 5.4%

††Bupa annual guide price based on a group of 93 employees and subject to any existing utilisation of the service which will need to be provided to Bupa

Why Bupa?

100%

94%

98%

6 to 10 days

of users surveyed said their employer should retain the service

of users surveyed found the service easy to access

of users surveyed rated the overall quality of the service as Good to Excellent

is the average number of days of absence from work avoided from users accessing the service

Based on EAP Survey Results 12 months to July 2018

100%

94%

98%

6 to 10 days

of users surveyed said their employer should retain the service

of users surveyed found the service easy to access

of users surveyed rated the overall quality of the service as Good to Excellent

is the average number of days of absence from work avoided from users accessing the service

Based on EAP Survey Results 12 months to July 2018

Based on EAP Survey Results 12 months to July 2018

Based on EAP Survey Results 12 months to July 2018

Based on EAP Survey Results 12 months to July 2018

You may also be interested in our other products and services

We have a range of products and services designed with your employees health and wellbeing in mind.

Health insurance

Dental insurance

Muscluloskeletal services

Cash Plans

Travel insurance

Flu vaccinations


View all

Bupa Health Assessments are provided by Bupa Occupational Health Limited. Registered in England and Wales No. 631336. Registered office: 1 Angel Court, London, EC2R 7HJ.

ajax-loader