Digital GP provided by Babylon
See a GP without going anywhere. On screen. On your terms.
Benefits of Digital GP provided by Babylon
Need help with the app?
Whether it's technical problems with the app, questions about its features or issues downloading the app, you can email Babylon support at firstname.lastname@example.org or call the Babylon support helpline on 0330 223 1008 - open every day from 8am to 10pm.
If your query is about your health insurance policy, registration code issues or pre-authorisation, contact our Bupa support team on 0345 609 0777^. We may record or monitor our calls.
For some medical conditions you might want to visit a health professional in person. For example, if:
Please feel free to use Digital GP as a first port of call if you are unsure on any of the above, and the GP will be able to advise you of the next best course of action.
Please do not use this app in a medical emergency.
^We may record or monitor our calls. Lines are open 8am to 8pm Monday to Friday and 8am to 4pm on Saturday.
†Customers who live in the Isle of Man, or have a Bupa Standard, Bupa Premium or Bupa Your Choice policy, do not have access to Digital GP provided by Babylon, but can access GP24, provided by HealthHero. Some corporate schemes don't include access to Digital GP or GP24, so please check your scheme documents or give us a call.
††Direct Access telephone services are available as long as the symptoms are covered under the policy. If your cover excludes conditions you had before your policy started, we’ll ask you to provide evidence from your GP that your symptoms are not pre-existing for a period of up to two years from policy start date (or five years in the case of mental health) before we can refer you to a consultant or therapist through the Direct Access service. For rolling moratorium underwritten members we will ask for evidence each time you claim for a condition not claimed for before. Always call us first to check your eligibility.
†††If you don't enter a code you may be charged for appointments at the current prices: £149 for an annual subscription, three monthly payments of £44.97 (billed every 3 months), or £49 for a one-off GP appointment.
‡Whilst click and collect services or delivery is free, the cost of the prescription is paid for by the individual as this is a private prescription. Click and collect private prescriptions can usually be picked up within 60 minutes from your chosen pharmacy, depending on your pharmacy opening hours. You can collect over the weekend at selected pharmacies. Prescription delivery is available Monday to Saturday - same day delivery in Greater London and next day delivery in the rest of the UK if you select before 5pm.
‡‡The cost of the prescription is paid for by the individual as this is a private prescription, so you'll need to pay for your medication.
Digital GP is not regulated by the Financial Conduct Authority or the Prudential Regulation Authority.
Digital GP services are provided by Babylon Healthcare Services Limited. Registered in England and Wales No. 09229684. Registered office: 60 Sloane Avenue, London SW3 3DD.
Bupa health insurance is provided by Bupa Insurance Limited. Registered in England and Wales No. 3956433. Bupa Insurance Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Arranged and administered by Bupa Insurance Services Limited, which is authorised and regulated by the Financial Conduct Authority. Registered in England and Wales No. 3829851. Registered office: 1 Angel Court, London EC2R 7HJ.