Digital GP provided by Babylon
Need help with the app?
Whether it's technical problems with the app, queries relating to its features or issues downloading the app, you can email Babylon support at firstname.lastname@example.org or call the Babylon support helpline on 0330 223 1008. It's open every day from 8am to 10pm.
If your query is about your health insurance policy, registration code issues or pre-authorisation, you can contact our Bupa support team on 0345 609 0777 ^. We may record or monitor our calls.
The benefits of your Digital GP service
∧We may record or monitor our calls. Lines are open 8am to 8pm Monday to Friday and 8am to 4pm on Saturday.
†Customers who live in the Isle of Man, or have a Bupa Standard, Bupa Premium or Bupa Your Choice policy, do not have access to Digital GP provided by Babylon, but can access GP24, provided by HealthHero. Some corporate schemes don't include access to Digital GP or GP24, so please check your scheme documents or give us a call.
††If you don't enter a code you may be charged for appointments at the current prices: £149 for an annual subscription, three monthly payments of £44.97 (billed every 3 months), or £49 for a one-off GP appointment.
‡Whilst click and collect services or delivery is free, the cost of the prescription is paid for by the individual as this is a private prescription. Click and collect private prescriptions can usually be picked up within 60 minutes from your chosen pharmacy, depending on your pharmacy opening hours. You can collect over the weekend at selected pharmacies. Prescription delivery is available Monday to Saturday - same day delivery in Greater London and next day delivery in the rest of the UK if you select before 5pm.
‡‡The cost of the prescription is paid for by the individual as this is a private prescription, so you'll need to pay for your medication.
Digital GP is not regulated by the Financial Conduct Authority or the Prudential Regulation Authority.
Digital GP services are provided by Babylon Healthcare Services Limited. Registered in England and Wales No. 09229684. Registered office: 60 Sloane Avenue, London SW3 3DD.
Bupa health insurance is provided by Bupa Insurance Limited. Registered in England and Wales No. 3956433. Bupa Insurance Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Arranged and administered by Bupa Insurance Services Limited, which is authorised and regulated by the Financial Conduct Authority. Registered in England and Wales No. 3829851. Registered office: 1 Angel Court, London EC2R 7HJ.