Products and Services
Talk to us now on 0345 266 8974^
Access Bupa from home
To support our customers, we have now introduced new and expanded services which can be accessed from the safety and comfort of their home.
00:00 (gentle music)
00:03 Life's changing, and so is our cover.
00:06 We're here to help support you with services you can access
00:09 from the comfort of your own home.
00:11 So there's no need to go anywhere
00:13 and no need to put your health and wellbeing on hold.
00:17 We're always innovating and adapting our services
00:19 to support our customers.
00:21 Whatever you're worry, big or small, we're here to help.
00:25 Bupa From Home gives you access
00:27 to a range of healthcare professionals
00:29 who you can speak to whenever you need them,
00:31 with a choice of services available.
00:33 Our Anytime HealthLine is available 24/7.
00:36 So you can chat to a nurse and get the advice you need
00:39 day or night.
00:40 Whether it's rashes, bumps and lumps,
00:43 worries about surgery or back pain,
00:45 a medication inquiry, or you just need advice
00:48 if your child is unwell at night.
00:50 More worrying symptoms like cancer often mean
00:53 you want to speak to a medical expert even quicker.
00:56 For cancer, mental health, muscles, bones and joints,
00:59 you could speak to a specialist
01:00 without the need for a GP referral
01:02 through our Direct Access Service.
01:05 Our digital GP, in partnership with Babylon,
01:08 offers convenient, personal and confidential
01:10 video and voice appointments,
01:12 allowing you to talk one to one with a GP 24/7
01:16 from the comfort of your own home.
01:19 If you've developed a niggle working from home,
01:21 call us and get the help you need.
01:23 Or if you're waiting for treatment,
01:24 you could even be giving case management support
01:27 from a physio, with a personalized program
01:29 to get you moving again.
01:32 Our consultants and therapists are available
01:34 for phone or video consultations.
01:37 So if you need ongoing diagnosis and treatment
01:39 with a specialist, you may not even need to leave the house.
01:43 We're also here to help your mental health from home.
01:46 Whether it's financial worries,
01:47 feelings of isolation and loneliness or anxiety,
01:51 we understand how helpful it can be
01:53 to talk when times are tough.
01:55 That's why you can speak to a trained mental health advisor
01:58 about whatever's on your mind.
02:00 And depending on your cover,
02:02 you could be referred to a specialist.
02:04 We can also help you to help others too.
02:07 If a family member is struggling, we're here to talk.
02:11 We understand that waiting for treatment
02:13 can really affect your quality of life.
02:16 So our clinical experts are on hand to provide you with
02:18 the most appropriate advice and guidance.
02:22 We support you whilst you wait for your treatment to start
02:25 including pain management, online resources,
02:27 plus health and lifestyle coaching,
02:29 helping you stay in the best health possible.
02:33 Bupa.co.uk has a wealth of useful articles,
02:36 videos, podcasts and quizzes
02:38 written by our health experts.
02:40 As well as tools to help keep you fit and well.
02:43 With our trusted information, support and advice online,
02:47 we're helping you look after yourself and others from home.
02:51 We're here for you,
02:52 so don't put your health and wellbeing on hold.
02:55 (gentle music)
Call us
0808 278 8219^
^Lines are open Monday to Friday 8.30am to 6pm. We may record or monitor our calls.
^Lines are open Monday to Friday 8.30am to 6pm. We may record or monitor calls.
†With our full cancer cover, there are no limits on how long your treatment lasts or how much it costs. Unless you or your employer set a maximum benefit limit, either for each policy year or the full length of time that you’re with us, in which case we’ll cover eligible costs until you reach your limit. You must visit a hospital or health centre from our network and a consultant that we recognise and charges within our limits.
††Please note: Existing in-patient, out-patient and day case benefit limits and exclusions for pre-existing conditions still apply to our cover for mental health conditions.
Occupational health services are not regulated by the Financial Conduct Authority or the Prudential Regulation Authority.
‡‡As of December 2020, this analysis is based on an internally conducted review of the SME health insurance market using publicly available information from the major insurers in the UK SME health insurance market. Combined, Bupa, AXA Health, Aviva and Vitality hold approximately 90% of the Gross Written Premium income of UK PMI providers. Refers to standard mental health cover when this is included in the selected SME health insurance product. We acknowledge that some SME schemes have bespoke benefits.
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Bupa health insurance, dental insurance and cash plan are provided by Bupa Insurance Limited. Registered in England and Wales No.3956433. Bupa Insurance Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Arranged and administered by Bupa Insurance Services Limited, which is authorised and regulated by the Financial Conduct Authority. Registered in England and Wales No. 3829851.
Bupa Health Assessments, EAP Programmes, flu and Private GP services are provided by Bupa Occupational Health Limited. Registered in England and Wales No.631336. Registered office: 1 Angel Court, London EC2R 7HJ
†Terms and conditions
1. In these terms and conditions, references to “Bupa” are to Bupa Insurance Limited, which may act through its agent Bupa Insurance Services Limited.
2. Eligible clients will receive access to Bupa’s Healthy Minds Employee Assistance Programme (“EAP”) during the first year of cover (the “Offer”) when purchasing a new Bupa Select Company PMI Policy (the “Select Policy”) subject to these terms and conditions. The Offer cannot be used against any other Bupa product or service.
3. The Offer will not be applied in subsequent policy years. If you wish to continue to have access to EAP for your employees after the first year of cover, you must request this at renewal of your Select Policy and pay any applicable fees and charges.
4. The Offer is available to UK registered small or medium sized corporate entities with between 2 and 249 employees (“SMEs”) who purchase a new Select Policy directly from Bupa for their employees.
5. The Offer is available to new SME clients, including those switching from an alternative company health insurance provider, and is not available for the following
a. SME clients who purchase their Select Policy through an intermediary; or
b. existing Bupa clients who hold a policy for any Bupa product or service for the benefit of their
employees; or existing SME clients who hold a PMI policy with Bupa for the benefit of their employees.
6. The Offer is only available for new or switching SME clients for whom a quote is provided for a Select Policy between 1 April 2021 and 28 May 2021 inclusive. Quotes are valid for 28 days and the Select Policy have a start date between 1 April 2021 and 28 May 2021 inclusive. Bupa’s standard Terms of Business and Bupa Select Policy Terms & Conditions will apply
7. All employees covered, including any new joiners after the Select Policy has started, will be eligible to access the EAP during the first year of cover as long as they are covered by the Select Policy. Employees who leave or otherwise stop being covered by the Select Policy will not be eligible to access the EAP.
8. Bupa reserves the right to decline to offer a Select Policy in its absolute discretion, and Bupa’s decision regarding any aspect of this promotion is final.
9. Bupa reserves the right to cancel, suspend, amend or withdraw the Offer at any point without prior notice.
10. The Offer is non-exchangeable, non-transferable, has no cash value/alternative and cannot be used in conjunction with any other promotions or offers.
11. Bupa will use any personal information in accordance with its privacy notice which can be found at bupa.co.uk/privacy
12. To the fullest extent permitted by law, Bupa and its group companies shall not be liable to the SME client or any of its employees for any claims, damages or any other losses whatsoever under or in connection with the operation of the Offer.
13. These terms & conditions shall be governed by English law and the parties submit to the exclusive jurisdiction of the courts of England and Wales.