Accessing remote and alternative services
Get help accessing Bupa’s services and request documents in formats that work best for you.
Remote appointments
Access our services from home
We provide healthcare from home with our remote consultation service. Speak to a doctor or clinician from the comfort of your own home. We also provide phone consultations as an alternative to video.
If you need help booking an appointment, you can call us on 0345 268 2569.
Phone lines are open Monday to Friday 6am to 10pm and Saturday to Sunday 8am to 10pm. We may record or monitor our calls.
Help with phone calls
Language Line
We use Language Line, a translation and interpretation service. If you need to speak to us in another language when you call us, someone will translate for you.
To use this service, just let the team member know when you’re on the phone and they’ll arrange it for you.
Relay UK
Relay UK is a free service. It helps people with hearing and speech difficulties communicate over the phone. To use this, you’ll need to download the app before calling us.
Convo
Convo, formerley known as Sign Live, is a free video service that translates conversations for users of British Sign Language (BSL). Download the app to be connected to a BSL interpreter when you call us.
Alternative document formats
Braille
We can transcribe your documents in Braille so you can read them independently.
Large print
Receive your documents in large print format for easier reading.
Yellow paper
We can send documents of 10 pages or less printed on yellow paper to make them easier to read and highlight key information.
Audio CD
We can record your documents to an audio CD and send them to you.
Online
Access your documents and information online, with accessibility support for screen and other tools.
How to request alternative formats
Tell us which format is best for you. Alternative format documents may take time to prepare.
We'll let you know the expected timeframe when you make your request.
Contact us
Contact our customer service team to tell us how we can help you access your documents.
Support request form
Let us know how we can make our communications suit you. Submit a form and we’ll remember your contact preferences.
Accessible email and web browsing help
For guidance on making emails and websites more accessible, we recommend AbilityNet's guides. They provide free advice on:
- Making your device easier to use
- Adjusting text size and colours
- Using screen readers and text-to-speech
- Keyboard navigation and shortcuts.
