Life in a Bupa care home

Homely atmospheres, long-lasting friendships and a calendar full of exciting activities bring
our care homes to life. Each of them offer a warm welcome to anyone coming to stay.

Find a care home Download our guides

Make yourself at home

We tailor our care around our residents, everything from the meals they like, activities they enjoy and their preferred bedtime.

A warm welcome

When a new resident arrives they’ll be met by their key carer, who’ll give them a guided tour of their new home. They’ll also tell them about meal times, activities and introduce them to some of the other residents and members of staff.

Personalised care plan

When a new resident joins us, we make getting to know them and their relatives a top priority. This helps us to build a picture of how they’d like to be supported day-to-day, so we can create a personalised care plan.

Stay connected through digital

We appreciate how hard it can be for residents and families during this unprecedented time, which is why we’re helping our residents use video technology to keep everyone connected.

We’re also offering virtual tours of our care homes, allowing you to step into our homes from the comfort of your own home. Each of our tours will help you get a feel for the home, with access to our communal spaces, bedrooms and facilities.

Fresh, healthy food

Mealtimes are an important part of daily life in our homes. Our chefs carefully select a different menu for each day of the week, making sure our residents enjoy a variety of our home cooked dishes.

Our chefs always use fresh ingredients to prepare delicious, nutritionally-balanced meals throughout the day and night.

"Without a doubt, the greatest asset at Lindley Grange is the staff. They genuinely care for my father and strive to enhance his quality of life. The home's Facebook page offers an excellent portal into daily life at the home. The obvious joy on all the faces - both residents and staff - tells you more than any review can about the warm and caring environment fostered by the staff. Highly recommended."

Son of Resident at Lindley Grange
Review from carehome.co.uk, April 2022
"I am very happy to recommend The Lindsay Care Home to anyone seeking compassionate and professional care for their loved one. The staff are very friendly and caring, and always treated my mother with respect. They maintained her sense of dignity throughout her stay and treated her as though she was part of a wider family."

Son of Resident at The Lindsay
Review from carehome.co.uk, April 2022
"Very comfortable, staff extremely kind and helpful. Food excellent. My stay was like going on holiday! I always look forward to going back."

Respite Resident at Ashley House
Review from carehome.co.uk, March 2022
"My sister and I have three members of our family in residence in the care home. All are cared for superbly, creating a homely feel where they share with us. They feel safe and comfortable. The carers are truly kind, compassionate to each of their needs and enjoy a laugh with our family and always go that extra mile, knowing the little things that make all the difference to the day."

Daughter of Resident at Sandhills Court
Review from carehome.co.uk, May 2022
"Excellent care and service. The manager could not be better. She is excellent, understanding and thoughtful. All the staff are very good and generally care for you. The food is very good and the menu changes regularly."

Resident at Cottingley Hall
Review from carehome.co.uk, April 2022
"I would rate Church Farm Care Home outstanding on all fronts. Over the past four years that my mother has lived here, she has been treated with the utmost kindness, patience and care at all times. Mum is truly happy and is cared for by each and every member of the team as if she were family."

Daughter of Resident at Church Farm
Review from carehome.co.uk, April 2022
"My friend is very happy and has lived at the home for over eight years. She considers it her home! The care staff are friendly, empathetic and highly trained. The care home is very well maintained and looks more like a 4-star hotel than a care home. Her room is beautiful and there are beautiful views of the grounds from her room. Well done Bupa. "

Friend of Resident at Wingham Court
Review from carehome.co.uk, May 2022
"I cannot praise the staff and management at Harts House enough. The care they have provided for my mother is exemplary. Their ability to meet her needs in a creative, dignified and personalised way has impressed me greatly, as has their ability to work with myself and other relatives around the decision making and care planning. Thank you all so much."

Daughter of Resident at Harts House
Review from carehome.co.uk, May 2022
"I am so relieved my husband is in Heathland Court where he is being looked after by very caring staff and to know this is a great comfort to me and our family. He is in a lovely room and the staff are very friendly and helpful."

Wife of Resident at Heathland Court
Review from carehome.co.uk, April 2022
"The Arkley really look after my mum exceptionally and I have peace of mind that she is being looked after in the right way. They also are extremely kind to me and my family when we visit which is lovely - like an extended family."

Daughter of Resident at The Arkley
Review from carehome.co.uk, May 2022
"I have nothing but the highest praise for the staff at Tenterden. My mother-in-law went there around 6 years ago with the expectation that she had perhaps 3 months to live. We have no doubt that it is due to the love and care she has received from you all that she has not only survived this long but enjoys a quality of life far beyond what was expected."

Son-in-law of Resident at Tenterden House
Review from carehome.co.uk, May 2022
"This home is excellent my grandmother has been her some time now the staff are brilliant and spend time with her, they know her very well. During COVID they have kept us fully informed I would highly recommend this caring home."

Granddaughter of Resident at Puttenham Hill House
Review from carehome.co.uk, April 2022

How we’re keeping our residents safe from coronavirus (COVID-19)

As ever, the care and safety of our residents and our people continues to be our highest priority during these unprecedented times. That’s why we’re doing everything we can to look after our residents and their loved ones.

We’re following strict infection control measures in all our homes

Be assured we’re taking extra measures to prevent the spread of infection in each of our homes, including frequent deep cleaning and rolling out testing for our staff and residents.

We have all the necessary Personal Protective Equipment (PPE)

All our homes have been supplied with the necessary supplies of PPE, and our in-house procurement team is ready to source further supplies if needed.

We’re keeping residents and their loved ones connected

We’re doing everything we can to keep our residents connected to their loved ones and the wider community, from video calls to letters and our new Bupa Buddy service.

For the latest updates, support and guidance on coronavirus (COVID-19) please visit our information hub.

Visit the hub

Make yourself feel at home

We want you to feel at home - and we will do whatever we can to make that happen.

		Families and friends welcome at any time

		Home cooked food and a daily choice of menus

		Enjoy your favourite tipple with dinner

		Daily activities arranged for you to enjoy

		Hair and beauty appointments to allow some pamper time

		Enjoy the privacy of your own room, or spend time with other residents, as you wish

Daily treats

"From morning coffee and freshly baked cakes, afternoon tea and evening snacks, there's always something to tempt the tastebuds"

A fulfilling life

“We want life in our homes to be as active and engaging as our residents want it to be. Clubs, special events and trips out are tailor-made to our residents. They can join in when they choose and so can you and your family”

Activities and events

“Each of our homes plan their social calendar around their residents needs and what they enjoy, covering everything from quizzes and crafts to darts and boccia.”

Download one of our free guides

We've created a number of guides to give you advice on where to start and what to expect.

Download a guide

Find a care home today

Help when you need it

Choosing a care home can be stressful, especially if you've never done it before. Where do you start? Well, right here. Our helpful, understanding care advisers offer free advice on anything from funding to finding just the right home.

Call a customer care adviser on 0345 600 4622^{^}

Ask us to assess your situation and talk to you about paying for care, and how funding works.

Find care homes that might be right for you, and book one or more visits.

^{^} Lines are open 8am to 6.30pm Monday to Friday, 9am to 12.30pm Saturday. Closed Sundays and bank holidays. Calls are charged at no more than local rate and count towards any inclusive minutes from mobiles. We may record or monitor our calls.