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Bupa Dental

Find a dentist near you, learn about payment options, compare insurance policies or make a dental claim.

Dental Care the way it should be

Your teeth and gums are just as important to your health as your body and mind. So no matter your budget, we’ll help you take good care of them.

You can get treatment on a pay as you go basis, on subscription with Bupa Smile Plan, or get dental insurance cover. With 470 NHS and private dental practices across the UK, we’ll help you find a dental practice near you.

With Bupa dental insurance, you can get access to exclusive discounts, easy claiming and a specialist support line to help you book appointments.

What can we help you with?

Bupa Dental Care: Your questions answered

Hear from Dr. Neil Sikka - Chief Dental Officer for Bupa UK Insurance and Director of Dentistry for Bupa Dental Care.


Who are you?

Hi, I'm Neil Sikka.

I'm the Chief Dental Officer

for the Bupa UK Insurance business,

but also the Director of Dentistry for Bupa Dental Care.

Please, ask me a question and I will try and answer it.

What is Bupa Dental Care?

So we at Bupa Dental Care provide NHS

and private treatment to the whole family.

We've got over 400 practises all over the UK,

but also in the Republic of Ireland,

and we provide a whole range of services from check-ups to

fillings and advanced treatments

and cosmetic treatments as well.

How many Bupa Practices are there within the UK?

We have nearly 400 practises within the UK,

but also in the Republic of Ireland as well.

Do I need insurance to see a Bupa dentist?

No, everybody is welcome at Bupa Dental Care,

but if you do have dental insurance with Bupa,

you can get up to 20% discount on your treatment

and also instant claim.

Am I able to walk-in to a Bupa Dental Practice?


Everybody is welcome

and you can come to our reception in any practice,

ask about our fees, talk about any treatments,

and make your first appointment.

What does Bupa dental insurance cover?

Bupa dental insurance covers you for a number of things.

You get a contribution towards worldwide treatment

for preventative and restorative treatment.

You get cover up to certain limits

for orthodontic treatment in the UK. Worldwide cover

for emergency treatment and for injuries.

And if you're unlucky enough to get oral cancer,

we will fully cover you for your treatment.

How can I make an appointment to see a Bupa dentist?

You can call any practice of your choice

by going onto our website.

All the phone numbers are available,

or you can go onto our online booking tool

and just click on the link.

Do you support nervous or anxious patients?

Yes, we do.

We've actually got a number of dentists

that specialise in the treatment and support the nervous

and anxious patients.

But the best thing you can do is

to let us know when you make your appointment

that you're feeling in this way,

and we'll make sure that we support you

through your whole experience.

In fact, we've got a whole conversation dedicated to this,

and if you click on the link, you can see Dr.

Shaila answering those questions.

Are prices the same across all Bupa Dental Care practices?

Prices do vary from practice to practice

as we do have practices all over the country.

The best thing to do though is to call the practice

of your choice and they'll be able to describe the fees.

Alternatively, if you go onto our website, each

of our practices has our prices listed.

Do you only treat adults or kids as well?

No, we don't only treat adults.

We treat children too,

and everybody is welcome at our practices.

What type of treatments do you provide?

We provide a whole variety

of treatments from your normal checkups, hygienist,

treatments, fillings,

but we also provide more advanced treatments like root

canals, extractions, crowns, bridges, implants.

We also provide orthodontics,

and for those people that want it, we actually do provide

cosmetic treatment too.

Do you provide NHS dental treatment?

Yes, we do.

We have practises that provide NHS treatment

and private treatment,

but we also have some practices

that only provide private treatment.

What is the difference between NHS and private dental treatment?

NHS treatment is there to provide you

for clinically necessary items to maintain good oral health,

such as your check-ups, your x-rays, your fillings,

maybe extractions.

And these come at a standardised cost, which is covered

to a certain extent by the government and subsidised.

In contrast, private dental treatment gives you much more

choice in terms of the type of treatment

that you might have, and this includes cosmetic treatment

like tooth whitening, veneers,

and perhaps more advanced treatment like dental implants,

which isn't covered on the NHS in most cases.

How does instant claim work?

Instant claim is something that we've introduced

for our dental insurance customers to make it really easy

for them when they visit our Bupa

Dental practices that operated.

So if you have instant claim

and you come into one of our practices,

after your treatment, you'll come to the reception desk

and we'll process that claim directly for you, which means

that you could potentially be fully covered

for your treatment and you won't have to pay,

and then get a claim form

and then submit a receipt for reimbursement.

You could be fully covered for all your treatments.

If there's anything that you aren't covered for,

you would just pay for that at the time of your appointment.

It's easy and it's hassle-free.

What is Bupa finder and what does it tell me?

So Bupa Finder is a resource online where you can find

so many services that we provide at Bupa,

but we also publish on

that site our dental insurance network.

And using that, you can actually find a dentist

of your choice close to where you live or where you work.

And if you want to visit a Bupa dental practice,

you can find a practice on there

and it will show you what level of discount that you're

eligible for when you visit the practice.

And that could be 10 or 20%, and whether

or not that practice is offering instant claim.

In addition, you can also use Bupa Finder

to book your appointment online for hygienist treatment

and for your check-up at any of our Bupa dental practices

that are participating.

So it's a really useful tool for you to use if you want

to find anybody on our dental insurance network.

How is Bupa different to other private dentist practices?

We're really fortunate at Bupa in that we have

quite a large organisation, which means

that we can have a team to support all our dentists

and hygienists, nurses,

that are working within practises on a daily basis to ensure

that we take some of that regulatory

and administration away from them, which allows them

to concentrate on delivering the best possible care

for their patients.

What is your level of clinical governance?

Clinical governance is there to ensure that

all our teams are delivering the highest quality of care

of treatment to our patients.

So we have teams of senior dentists

that will support our other dentists working in practices

just to enable them to feel comfortable

that they're delivering that best possible care.

How does Bupa Dental Care look after my safety?

Safety can mean many different things to different people,

but our job at Bupa Dental Care is to ensure that

the treatment that you have is in a comfortable environment

and that we're delivering the best possible care for you we can.

How does Bupa use 3D scanners to replace taking impressions?

Well, for many, many years now,

we have traditionally taken a mould

of your teeth using a material

that we put in your mouth on a tray,

and a lot of people don't like it -

it makes them gag, it doesn't taste very nice,

and it has to be in there for quite a while.

But there's been an incredible development in the ability

for us to now use a 3D scanner.

And with this 3D scanner, we go around with a kind

of wand in your mouth

and it records on a screen all the information that we need,

whether it be for orthodontic treatment

or for making a crown,

or even for implants and things like that.

And for our patients, it's been wonderful

because they no longer have to bite on

that horrible tasting material to take a mould.

Can I make an emergency appointment?

We know that toothache is one of the worst things

that you can ever experience.

We offer, depending on the practice that you visit, both NHS

and private emergency appointments.

And if you call any of our practices,

we'll do everything we possibly can

to fit you in on the day.

However, if it isn't possible to see the dentist

of your choice at the practice that you normally visit,

we will ring round

and ask other practices for their availability

to see if they can fit you in on the day.

Be rest assured, we will do everything we can to get you out

of pain.

Can I just see a hygienist?

Ideally we would look

after your overall comprehensive care,

and that would include seeing the dentist

and the hygienist for your checkups.

But we do allow people to see a hygienist only If you

so wish. It would mean a slightly longer appointment,

but that is possible.

But please make sure you tell the reception that that's

what you would like to do when you call the practice.

Are you open outside normal office hours?

Yes, we have practices all over the country that are open

outside normal hours.

That would include early mornings and late evenings.

And also, some of the practices are open at weekends too.

But it's always advisable to call the practice first,

to check to see what availability there is.

Do I need to be a Bupa member to get dental treatment?

Absolutely not.

People think that sometimes they need insurance to be able

to come to our Bupa Dental practices,

but our practices are open to everybody.

However, if you do have Bupa Dental Insurance

and you choose to use one of our practices,

you will receive up

to 20% discount on your general dental care

and also instant claim on all your claims that you have.

Do you guarantee treatments?

As a standard, we provide a year's guarantee on the

majority of treatments that you'll have.

However, if you do have a problem with any

of your treatments, the best thing to do is to sit down

with your dentist and discuss it.

But rest assured, we will always work with you to try

and find a solution.

Where can I find your pricing?

All our fees are available on our Bupa Dental Care

websites, and each practice has its own listing.

So in nearly all cases, you'll be able

to find the cost of treatment there.

However, you can call each practice

and they will be able to inform you of the majority of costs,

or why not pop in and have a chat

and have a look at the practice too.

Why do I need to complete a medical history form?

A medical history form gives us a complete information

on any history of illnesses that you have, any allergies,

and any medications that you might be taking.

You can complete that when you come into the practice,

or you can do it online via our portal beforehand.

It's really important for us

to have all this information at hand.

If we're prescribing you antibiotics, we need

to know if you're allergic to anything.

We need to know if there's any history of any complications

of treatment that you might have had before.

And actually, it's really important to remember that

oral health is part of overall health, so

helping us to understand your overall health condition

allows us to give you the best possible care.

How do I contact you?

You can call the practice of your choice.

They'll make an appointment for you.

You can go online and make an appointment for a checkup

or a hygienist or pop into one of the practises.

It helps you have a look at the practice

and talk to our reception teams at the same time.

We also have a dedicated Bupa Dental support line

for our dental insurance members.

What is the Bupa dental support line?

The Bupa Dental Support line is a dedicated phone number

for our dental insurance members.

If you call that number, we guarantee

to make you an appointment with a Bupa dentist.

Ideally, one close to where you live or work,

but if not, we will find a local practice

where there is availability

and make that appointment for you.

The Bupa Dental Support line also is there

to provide advice about types of treatments

that you may be interested in having

and recommending who you should see for those treatments.

Why is good oral health important?

Your mouth is the gateway to your body.

We know that there are established links

between oral health and general health.

Gum disease has been associated with heart disease, strokes,

even Alzheimer's.

So looking after your oral health is going

to benefit your general health.

Why is it important to look after your gums?

We know that gum disease is already being associated

with other diseases of the body, like heart disease,

strokes, even Alzheimer's.

But gum disease is even more of a problem

because often, it is not painful

until it's in the later stages of developments.

So your gums may bleed when you brush them,

and it may not be painful, but that can become a real issue

because as time goes on, you will lose bone support

around your teeth and they will become loose,

and you will develop other gum problems as well.

That's why it's really important for you

to come in regularly to visit your hygienist

and your dentist to get them checked.

Are bleeding gums normal?

I would say that the majority

of the population have some sort of bleeding gums.

Now, bleeding gums are not normal if your mouth

is absolutely healthy.

So the problem is, is that most people don't know

that bleeding gums are a problem because it is not painful.

Gum disease only becomes an issue

for people when it becomes more established.

That's why you need to come in regularly,

get yourself checked.

Can poor oral health affect your mental health?

I think poor oral health can affect your mental health in

so many different ways.

For instance, if you are in pain, that's going

to affect the way that you feel

if you have toothache. If you've got broken teeth

and you can't eat properly, that's going

to affect your nutrition

and it's going to affect the way that you feel.

If you have poor oral health, you're probably going

to suffer from bad breath,

and that's going to influence the interactions that you have

with those people around you.

And if you can't smile

because your teeth are in a poor state, that is going to

affect the way that you feel and ultimately affect you

and your mental health.

What do most people get wrong with oral health?

I think one of the commonest misconceptions is

that bleeding gums are okay, well actually they're not.

Bleeding gums are an indication of an underlying problem

with your gums, and a lot of people don't realise that.

I think people don't realise that

your oral health is inextricably linked

with your general health.

So gum disease has been linked to things like heart disease,

strokes, and Alzheimer's even.

And thirdly, people often come

to the dentist when they've only got a problem.

And actually, if you come earlier,

we can spot these problems with your gums.

We can spot potential problems with other things

that may be going on in your mouth and deal with them

before they become a real issue.

How can I get whiter teeth?

The best way to make your teeth whiter is

to have the treatment done professionally by your dentist.

So that would mean coming in

and having some moulds taken, either a physical mould

or using a 3D scan to create some custom fitted trays

that fit very carefully to your teeth, both in your upper

and lower jaws potentially,

and then you're given a gel to use.

Now that gel is only at a concentration that we

as dentists can supply,

and that will effectively whiten your teeth over a period

of a couple of weeks.

What is the Bupa Smile Plan?

The Bupa Smile Plan is a dental subscription product

which allows you to spread the cost

of routine dental care throughout the year.

You simply sign up for a set number of checkups

and hygiene visits,

and then we will take care of your smile.

How much does the Bupa Smile Plan cost?

The cost of the Bupa Smart Plan will depend

on the practice that you choose

and the type of plan that you want to take up.

If you're not sure, you can call the practice of your choice

and the reception team will be able to help you.

Alternatively, if you want

to sign up online using this link,

once you've chosen your practice

and the type of plan that you want,

the price will be automatically displayed.

How do I find my nearest Bupa Dental practice?

You can find your chosen practice

by just clicking on the link and putting in the postcode

or area of your choice,

and it will display the local practices for you.

Are my kids covered on my Bupa dental insurance plan?

If your employer, when they sign up

to Bupa Dental Insurance allows you

to cover your family members,

when you choose your level of cover, you're allowed

to add your partner

and your children under the family membership.

Your children would remain on the policy

until the renewal date after their 24th birthday.

What is Total Orthodontics?

Total orthodontics,

part of Bupa, is a group of over 25 practices around the UK,

specifically with specialist orthodontists.

Now, a specialist orthodontist is a dentist

that's had additional training

and gained a qualification specifically in

straightening teeth and in complex cases.

So our specialist orthodontists at total orthodontics

clinics can provide you with a full range of any type

of orthodontic treatment.

This could mean fixed braces, removable braces,

invisalign treatments,

and also special types of braces that go on the inside

of your teeth as well, which is highly complex.

Can I spread the cost of my treatment?

There are a few ways in which you can spread the cost

of treatments. For routine care and hygiene visits,

we have the Bupa Smile plan

and that will allow you to spread the cost

of your routine care over 12 monthly payments.

If you're having more advanced treatments, that's going

to cost over 500 pounds,

we do have finance options and these can be interest free

or interest bearing.

Do you have a waiting list?

Some of our Bupa dental clinics do have a waiting list

for certain treatments,

but it depends very much on the appointments, availability,

demand, and location of the practice.

The best thing to do is for you to call the practice

that you want to visit and enquire about

appointment availability.

However, if you do have an emergency, please let us know

and we will do everything we possibly can to get you in

as soon as possible.

What technology do your practices use?

We are really fortunate here at Bupa in that we have

the resources to be able to invest in digital innovation,

and one of the examples of that is 3D scanning,

which we're rolling out across all our practices with time

throughout the UK and in Republic of Ireland.

And that's really benefited not just our patients,

but also us as clinicians in terms of delivering a really

improved experience for our patients.

Other things we've introduced are the patient portal.

Now the patient portal allows our patients

to update their medical history, their personal details,

to look at their treatment plans, all

online through their own login.

And I have to say, my patients have really

felt a value from it

because when they come into the practice now,

they don't have to fill in a physical medical history form.

And when I come into the surgery,

I have all their details already uploaded on my screen,

and it makes life a lot easier for all of us.

Online Booking is another example of where we

have introduced a system to enable our patients

to contact us easier

and for our dental insurance members, we're integrating

that journey for online booking

and future claims within Bupa Touch

and also through Bupa Finder for online bookings.

Dental cover and care for the whole family

If you or a family member are worried about the dentist, we’re here to support you.

Bupa Smile Plan

A subscription-based plan for simplified dental health.

Dental insurance for businesses

Bupa business dental insurance is a benefit that your team will really value. With our network of dental care practices across the UK, we make it easier for your employees to get access to the very best dental care.

Symptom checker

We all have problems with our teeth or gums at some point. Some more so than others. If you’re experiencing toothache, have pain or discomfort in your mouth or jaw, or if you have concerns about your oral health, see a dentist.

Dental problems can be straightforward to solve, and our teams are specially trained to support you if you’re anxious. Don’t delay, check your symptoms to learn more about how we can help you.

Selected Bupa Dental Insurance Network practices forward claims and are agents of Bupa Insurance Limited. Any claims for dental injury treatment and oral cancer cannot be processed by the dental practice. You will need to complete and submit a claim form for dental injury claims, which can be done through your digital account or by post. For oral cancer claims you will need to call us. You can download a claim form make-claim or call on 0800 237 777. We may record and monitor our calls.

Bupa Dental Care is a trading name of Oasis Dental Care Limited. Registered in England and Wales No: 00478127. Registered office: Bupa Dental Care, Vantage Office Park, Old Gloucester Road, Hambrook, Bristol, United Kingdom BS16 1GW.

Oasis Dental Care Limited has a number of trading names including Bupa Dental Care. For a list of all our different trading names please follow this link.

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