Where do I start?
Deciding that you or a someone close to you needs care is a big step, that's why we're here to help you know where to begin.
Call us for personalised advice or read our free detailed guides for more information.
How to find the right kind of care
We know it can be hard to know where to start when looking for care, so we can guide you through each step of the process. From finding the right kind of care and the perfect home to provide it, to understanding the ways you can pay for it all. Our help is free and open to everyone.
Get a financial assessment
Find the right care home
Arrange a care home visit
Get a care home assessment
Make yourself at home
Step 1: Find out what care you need
In order to find out what care you need, your council will need to carry out a free needs assessment. If you live in England or Wales, you can apply for an online assessment. Or, call us on 0333 242 8170^ and we’ll explain how to request one.
After the care needs assessment is done it can be reviewed and agreed by you, your family, health professionals and your GP.
Speak to our team
Our customer care team can help you find the right type of care, or provide personalised advice through every stage of the journey.
The types of care we offer
Get to know the different kinds of care we offer including including residential, nursing, dementia, palliative, and short stays.
Step 2: Have a financial assessment
Your local council will also carry out a free financial assessment to determine how much you will need to contribute to your care.
How much do care homes cost?
The amount you pay for care depends on the type you need and your personal circumstances. Here’s everything you need to know.
Help with care home funding
Understand how finances are assessed, how care is paid for and if you’re entitled to financial support.
Step 3: Find care homes that are suitable for you
Your local council will provide a list of homes that meet your needs and are within your budget. You can also create your own shortlist by searching your local area for Bupa care homes and the services they provide.
Step 4: Visit a few care homes and meet the staff
Once you’ve got a shortlist of homes, you can book visits to see which one is right for you. This is a great chance to meet the nurses and members of staff.
Arrange a home visit
If you re interested in a Bupa care home we can arrange a home visit for you. Call us on 0333 920 6545^.
Our homes are CQC approved
We’re dedicated to offering a high standard of personalised care for all our residents. All Bupa care homes are approved by the Care Quality Commission, who regulate the quality of care homes and nursing homes across the UK.
Step 5: Have a care home assessment
Once you ve chosen your care home, they ll arrange to come to you to do a free care needs assessment. This is to make sure they can meet all your needs and start to put together your unique care plan.
This can be done at any time, even if you haven’t had the local council assessment yet.
Step 6: Make yourself at home
From the day you move in, we do everything we can to ease any worries and help you feel at home. You’ll get a warm welcome and once you’re settled, your care and financial needs will be regularly reviewed.
From personalised care plans to a varied social calendar of activities to choose from, see what life is like inside our care homes and how we can help you find your own routine
Step 6: Settle into your new home and review regularly
From the day our residents move in, we do everything we can to ease any worries and help them settle in.
Your care and financial needs will be regularly reviewed.
Life in a Bupa care home
From a personalised care plan to services and activities that help residents feel at home, our care homes offer a warm welcome to anyone coming.
