I need to arrange care, where do I start?
It can be overwhelming knowing where to begin when it comes to arranging care. That’s why we’re here to guide you through the process step-by-step.
How do I find the right kind of care?
Deciding that you or a loved one needs care is a big step, and it can be hard to know what the next step is. Whether you’re looking at a Bupa care home or not, we’ll take you through the process of finding the right kind of care, the perfect home to provide it and the ways you can pay for it all.
Step 1:
Find out what care you need
In order to find out what care you need, you will need to have a free assessment. This is called a care needs assessment. We can help you arrange one, just call us on 0345 600 4622^ to get started. Or, if you live in England or Wales, you can apply for an assessment here.
After the care needs assessment is done it can be reviewed and agreed between yourself, your family, health professionals and your GP.
Speak to our customer team
To help find the kind of care suitable for you or your loved one, call us on 0333 242 8170^ and we can guide you through every stage of the journey.
The care we offer
Get to know the different kinds of care we offer including including residential, nursing, dementia, palliative and short stays.
Step 2:
Have a financial assessment
This is carried out by your local authority and will determine how much you will need to contribute to your care based on your circumstances.
How much do care homes cost?
The amount you pay for care depends on the type you need, and the savings you have. Here’s everything you need to know.
Help with care home funding
Understanding how care is paid for can be confusing. That’s why we’re here to answer your questions.
Step 3:
Find care homes that meet your needs
Next, your council will provide a list of homes that meet your needs. You can also look in your chosen area for Bupa care homes and the services they provide so you can add these to your shortlist.
Step 4:
Visit a few homes and meet the manager
Once you’ve got a shortlist of homes, you can book a visit in to get a feel for the place. It's a great chance to meet the manager, nurses and other members of staff.
Arrange a home visit
If you're interested in a Bupa care home we can arrange a home visit for you. Call us on 0333 920 6545^ to arrange.
Our CQC approved care homes
We’re dedicated to offering a high standard of personalised care for all our residents. All Bupa care homes are approved by the Care Quality Commission, who regulate the quality of care homes and nursing homes across the UK.
Step 5:
Have a care home assessment
Once you've chosen your care home, they'll arrange to come to you to do a care needs assessment. This is to make sure they can meet all your needs and start to put together your unique care plan.
This can be done at any time, even if you haven’t had the local authority assessment yet.
Step 6:
Settle into your new home and review regularly
From the day our residents move in, we do everything we can to ease any worries and help them settle in.
Your care and financial needs will be regularly reviewed.
Life in a Bupa care home
From a personalised care plan to services and activities that help residents feel at home, our care homes offer a warm welcome to anyone coming.
Help when you need it
Choosing a care home can be stressful, especially if you’ve never done it before. Where do you start? Well, right here. Our helpful, understanding customer care team offer free advice on anything from funding to finding the right home.
Call our customer care team free on 0345 600 4622^
Ask us to assess your situation and talk to you about how to pay for care.
Find care homes that might be right for you, and book one or more visits.
^ Lines are open 8am to 6.30pm Monday to Friday, 9am to 12.30pm Saturday. Closed Sundays and bank holidays. Calls are charged at no more than local rate and count towards any inclusive minutes from mobiles. We may record or monitor our calls.
