Here’s a selection of questions and answers that we’ve already helped our customers with.
Questions about your existing cover
Can I add other members of my family to my policy? Can I add other members of my family to my policy?
You can add your partner and/or your dependant children on your policy at any time. Please note, child dependants are only eligible to be members if they are under 24 years old. Adding dependants will change the price of your policy. Call our healthcare consultants so that we can update your policy.
If I have an NHS dentist how can I find out what price band my treatments fall into? If I have an NHS dentist how can I find out what price band my treatments fall into?
In England, all NHS dental treatments are covered by standard charges that fall into three separate bands.
Band 1 course of treatment
This covers an examination, diagnosis (including X-rays), advice on how to prevent future problems, a scale and polish if clinically needed, and preventative care such as the application of fluoride varnish or fissure sealant if appropriate.
Band 2 course of treatment
This covers everything listed in Band 1 above, plus any further treatment such as fillings, root canal work or removal of teeth but not more complex items covered by Band 3.
Band 3 course of treatment
This covers everything listed in Bands 1 and 2 above, plus crowns, dentures, bridges and other laboratory work.
In Scotland or Northern Ireland you will pay 80% of the cost of your NHS treatment, up to a maximum of permissible amount per treatment. For a full list of applicable treatments and cost covered under the NHS Scotland and Northern Ireland please refer to your local NHS website for information or ask your dentist.
How often should I visit my dentist for a check-up? How often should I visit my dentist for a check-up?
Your dentist will recommend how often you should have a check-up, this will be based on your current dental health. Visit the National Institute for Health and Clinical Excellence (NICE) website for more information.
We recommend that you contact us if you need help understanding what is covered in your policy. This is the best way that we can confirm the benefits that are available to you. We will let you know what to do and if your treatment is eligible you'll need to pay for your treatment and claim some or all of it back online, depending on the limits of your cover. Any costs you incur that are not covered under the benefits of your policy are your responsibility.
If you require treatment for oral cancer please call us prior to being treated.
If you’re covered by Bupa dental insurance and need to make a claim for eligible treatment, you can use our step by step guide.Make a claim
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Please note, we can't accept American Express cards.
Bupa Dental Care is a trading name of Oasis Healthcare Limited. Registered in England and Wales number: 03257078. Registered office: Bupa Dental Care Vantage Office Park, Old Gloucester Road, Hambrook, Bristol, United Kingdom BS16 1GW
Bupa dental insurance is provided by Bupa Insurance Limited. Registered in England and Wales No. 3956433. Bupa Insurance limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Arranged and administered by Bupa Insurance Services Limited, which is authorised and regulated by the Financial Conduct Authority. Registered in England and Wales No. 3829851. Registered office: 1 Angel Court, London, EC2R 7HJ.