Make a claim in the My Bupa app
If you have Bupa dental insurance, you can claim for dental treatment using My Bupa. You can also use My Bupa to:
- check what treatments you re covered for
- see your treatment history
- manage your cover
You can download the My Bupa app or sign in online.
Scan the QR code with your phone camera to download the app.
Access my Bupa online
From check-ups to restorative treatment, you can claim money back for your dental treatments in My Bupa online.
How to claim on Bupa dental insurance
Learn how to easily claim on your Bupa dental insurance with our simple step-by-step guide.
Whether it s for preventative, restorative, emergency, dental injury or orthodontic treatment, we ll show you how to submit your claim online using the My Bupa app.
If you get treatment at a Bupa Dental Care practice, we can settle your claim at the reception desk on the same day. Fuss-free, with no forms to fill out.
If you've got Bupa Dental Insurance.
You can choose how you make a claim, whether it's for preventative, restorative, emergency, or oral cancer treatment.
For preventative treatment, you can submit a claim via the My Bupa app.
Just upload your receipt or invoice and follow the in-app instructions on your phone or tablet to complete your claim.
You can also do this on your computer. For other types of treatments, you'll need to submit a little more information.
Follow the same steps and upload a receipt that includes your dentist's name, practice name and postcode.
The name of the person being treated, confirmation that treatment has taken place and proof that you have paid for the treatment.
Some Bupa dental practices also offer Instant Claim, a service that means we can pay the practice directly up to your benefits allowances.
Just let the receptionist know after your appointment and leave the rest to us.
Remember, you'll need to pay for any dental treatment that isn't covered by your policy.
Visit our website to learn more about the claims process.
Other ways to claim on your dental insurance
Make a claim at your dental practice
If you have treatment at a Bupa dental practice, you can usually claim on the same day at the reception desk. Check which Bupa practices offer our 'Instant claim' service.
You need to pay for your treatment if you get it done at any other dental practice - for example, an NHS dentist. You can then make a claim with your receipt and get your money back through My Bupa
Make a claim by post
You can also make a dental insurance claim by post. Download our claim form and send it to us by post at: Bupa Dental Cover, Bupa, Bupa Place, 102 The Quays, Salford M50 3SP.
How making a Bupa dental insurance claim works
1. Submit your claim
Submit your claim to us as soon as possible. You must submit your claim within 12 months of the date you had your treatment.
2. We process your claim
If we have all the information we need from you, or your dentist, we ll process your claim within 2 days. Over 90% of claims are finalised within 24 hours.
3. We pay your money back
Get paid the cost of your treatment into your bank account. Check your bank details are up to date.
Got a question about your claim?
You cannot make a claim over the phone, but we can discuss your claim. Call 0800 237 777.
We may record or monitor our phone calls. Lines are open Monday to Friday 9am to 5pm, closed on weekends.
Bupa Dental Services are provided by Bupa Dental Services Limited. Registered office: 1 Angel Court, London, EC2R 7HJ. Registered number: 479557.
Bupa dental insurance is provided by Bupa Insurance Limited. Registered in England and Wales No. 3956433. Bupa Insurance limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Arranged and administered by Bupa Insurance Services Limited, which is authorised and regulated by the Financial Conduct Authority. Registered in England and Wales No. 3829851. Registered office: 1 Angel Court, London, EC2R 7HJ.
