Your dental insurance
Welcome to Bupa Dental. The way dental cover should be.
Bupa Dental – care the way it should be
With Bupa dental insurance, you can get clear, no fuss, convenient cover that will give you the reassurance of being able to access a dentist quickly and easily and help you make the most of your dental health. With over 360 Bupa-owned practices across the UK, we can help you access treatment and care fast. And at selected practices we can offer you up to 20% off††† on general treatments.
What does my dental insurance cover?
We have two dental options: Dental Plan and Dental Choice.
Our Bupa Dental Plan is simple, flexible and easy to manage. With five different levels of cover, you can stay on top of your oral health with a dentist of your choice.
Bupa Dental Choice helps you stay on track with your smile. With this plan, there are benefit allowances for each type of dental treatment so you know how much you can claim for each procedure.
What do I get with my dental insurance?
Our dental care is convenient, flexible, reassuring and easy to manage.
Bupa Oral Health Line
The Bupa Oral Health Line support line is ready to help you discuss an emergency, offer a second opinion or provide reassurance. This service is free, and doesn't affect your benefit allowance. We can also book an appointment for you at a Bupa Dental Care practice.
Please call 0333 015 5255^ to use this service.
Instant Claim
With our Instant Claim service‡‡ - you can visit a participating Bupa dental practice in our dental insurance network and we'll take care of your claim then and there.
Please note, not all Bupa Dental Care practices are part of the Bupa Dental Insurance Network.
Make a claim
Reassurance when you need it
As standard, we offer comprehensive oral cancer cover. We also cover you for dental injuries and emergencies, as well as restorative care. And whether you re staying at home or travelling, we'll cover you up to benefit allowances.
Discounts on treatments
Using Instant Claim gives you 10% or 20%‡ discount off dental treatment. Our network also gives you the reassurance that the practice you're visiting meets our quality standards.
Bupa Everyday Rewards
Bupa Everyday Rewards†† is home to new perks from health and wellbeing partners to help you stay healthier and happier in every way, everyday.
Virtual oral health check-up
If you can't or don't want to visit a dentist face to face, you can now choose to book a virtual oral health assessment with various suppliers, including Instant Dentist†.
You can then claim the costs back in line with your benefit allowances.
How do I make a claim?
If you visit a participating practice, we can take care of your claim then and there. Or you can make a claim online by using My Bupa.
My Bupa lets you see your cover online. You can log in using your browser.
You can manage your account, view and make claims and much more.
How to submit an NHS claim on My Bupa
Submit your claim based on the dental treatment you have had which will be paid up to your benefit allowance. So when you claim, list each treatment you have had and submit with your itemised receipt.
For a full list of treatments please refer to your guide (on the table of cover). But to show you how it works, here are some examples of the most popular treatments.
Routine Check-ups
Claiming for a check-up using the NHS would come under Band 1 and costs £23.80 in England NHS Band charges may be different depending on where you live.
What you need to do:
- Claim £23.80 from the 'routine examination benefit'.
This is a total of £23.80 and means your NHS Band 1 claims of £23.80 would be paid in full.
Fillings
Claiming for a filling when using the NHS would come under Band 2 and costs £65.20 in England NHS Band charges may be different depending on where you live.
What you need to do:
- Claim £23.80 from the 'routine examination benefit'.
- Claim £41.40 from the 'filling benefit'.
This is a total of £65.20 and means your NHS Band 2 claims of £65.20 would be paid in full.
Root canal
Claiming for a root canal when using the NHS would come under Band 2 and costs £65.20 in England NHS Band charges may be different depending on where you live.
What you need to do:
- Claim £23.80 from the 'routine examination benefit'.
- Claim £41.40 from the 'root canal benefit'.
This is a total of £65.20 and means your NHS Band 2 claims of £65.20 would be paid in full.
Crowns
Claiming for a crown using the NHS would come under Band 3 and costs £282.80 in England NHS Band charges may be different depending on where you live.
What you need to do:
- Claim £23.80 from the 'routine examination benefit'.
- Claim £45.20 from the 'root canal benefit' (if you had this treatment).
- Claim £213.80 from the 'crown benefit'.
This means you submit your claim for £282.80 and we will pay £279 toward the treatment.
Where can I get dental treatment?
Visit your own dentist or one of our dental experts
We have over 360 Bupa Dental Care practices dotted across the UK. Use our easy-to-use online tool to find a convenient dental practice near you. You can even see which practices offer discounts.
Trusted information about your oral health
Our articles cover how to spot the signs of oral health problems and ways to protect your teeth and gums.
Dental anxiety
Are you nervous about visiting the dentist? If you have dental anxiety, we have lots of ways to help you deal with it including relaxation techniques and dental sedation.
Smoking and your oral health
Did you know smoking can cause problems with your oral health, including stained teeth and mouth (oral) cancer? We can help you protect your smile.
Spotting the signs of mouth cancer
It’s important to know the signs and symptoms of mouth cancer. The earlier it’s diagnosed, the more effective treatment is likely to be.
What next?
Make a claim
Make a claim online or by post.
Find a dental centre
Find a dentist convenient to you.
Email us
If you have a query or question, you can contact us via our online form.
^ We may record or monitor our calls. Lines are open Monday to Friday 8am to 8pm, Saturday 9am to 12:30pm.
Term and conditions
† Bupa is not affiliated with or recommending the services provided by Instant Dentist. If you choose to use services provided by Instant Dentist you do so at your own discretion. Bupa is not responsible in any way for any goods or services provided by Instant Dentist.
Instant Dentist is a trading name of Uplift Health Limited a company incorporated in Ireland whose registered office is at 46 Fitzwilliam Square West, Dublin D02 PY01.
The NHS has fixed charges for treatment; the price will vary depending on your location in the UK.
*As of May 2022, this analysis is based on an internally conducted review of the business dental insurance market, using publicly available information from the major insurers in the UK. This refers to standard oral cancer cover when it is included in the selected dental insurance product. We acknowledge that business schemes can have bespoke benefits.
Please note we do not cover oral cancer that was diagnosed or for which you had symptoms or investigations before your cover start date. However, if your employer is transferring from another provider, we will provide continuous cover if you had dental insurance via this scheme.
†† Everyday Rewards by Bupa is promoted by Bupa Investments Limited, 1 Angel Court, London EC2R 7HJ and administered by Paragon Customer Communications Limited, Evolution House, 12 Choats Road, Barking, Dagenham, RM9 6BF. Terms and conditions can be found at bupa.co.uk/rewards#terms
Bupa Investments Limited and Paragon Customer Communications Limited will use your information for the purposes of the administration of Everyday Rewards. For details of how your information will be processed by Bupa, please visit: bupa.co.uk/privacy
Everyday Rewards by Bupa is not regulated by the Financial Conduct Authority or the Prudential Regulation Authority.
††† 0% or 20% discounts are available depending on the practice and the dentist you are seeing. To find the selected Bupa owned and approved network dental practices where this offer is available, see finder.bupa.co.uk and search the Bupa Dental Insurance Network. Discount excludes laboratory fees and specialist treatment and cannot be used against NHS and Bupa Dental Essentials services. Discount cannot be used in conjunction with any other discount.
‡ You must inform the dentist you have Bupa dental insurance and provide your membership number prior to your appointment to benefit from this offer. 10% or 20% discounts are available depending on the practice and the dentist you are seeing. To find the selected Bupa owned and approved network dental practices where this offer is available, see finder.bupa.co.uk and search the Bupa Dental Insurance Network. Discount excludes laboratory fees and specialist treatment and cannot be used against NHS and Bupa Dental Essentials services. Discount cannot be used in conjunction with any other discount.
‡‡ Claims are forwarded by selected practices in the Bupa Dental Insurance Network as agent of Bupa Insurance Limited. Any claims for orthodontic, dental emergency, dental injury treatment and oral cancer cannot be processed by the dental practice and a claim form must be submitted. Also, all claims for NHS treatment in Scotland and Northern Ireland must be submitted using a claim form. For a claim form go to bupa.co.uk or call us on 0800 237 777. We may record or monitor our calls.
Bupa Dental Insurance is provided by Bupa Insurance Limited. Registered in England and Wales No. 3956433. Bupa Insurance limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Arranged and administered by Bupa Insurance Services Limited, which is authorised and regulated by the Financial Conduct Authority. Registered in England and Wales No. 3829851. Registered office: 1 Angel Court, London, EC2R 7HJ
