Health cash plans
To find out more or to get a quote call us on:
0808 000 0000 ^
Lines are open Monday to Friday 8am to 8pm, Saturday 9am to 12.30pm.
Designed to help you claim money back towards some of you and your family's everyday healthcare expenses
A health cash plan allows you to spread the cost of some of you and your family's everyday health expenses for a regular, monthly premium. Our cover provides a number of routine health benefits, such as money back towards dental treatments and check-ups alongside optical tests and prescription eyewear.Depending on the plan you choose, a health cash plan also covers some less routine expenses that you or your family may incur, such as those for laser eye treatment, in-chair teeth whitening and physiotherapy sessions. Some of our plans also pay cash back towards the cost of consultations with consultants registered with the General Medical Council.
You can also benefit from a quick and simple online claiming process, or alternatively can still post us your claim forms.
We’ve got two cash plan products to choose from:
Health expenses
Get help towards the cost of everyday healthcare for you.
- Choose from two levels of cover.
- Claim back some of your everyday health costs for dental, optical and prescriptions.
- 100% cash back, up to annual benefit limits.
Cash Plan 100
Get cash back for some of you and your family’s healthcare costs.
- Six levels of cover, including individual and family options.
- Get cash back on dental, optical, physiotherapy and chiropody costs, up to annual benefit limits.
- Get cash back per night for NHS or private hospital stays of up to 20 nights.
- Get cash towards your prescription costs.
- You'll also have up to £12,000 personal accident† cover (main member and partner only‡).
†Underwritten by Chubb European Group Limited.
‡ If opting for Family cover.
Cash plan benefits
Claim back some of your everyday health costs including dental, optical and more
Our simple claims process allows you to submit a claim online, or through the post, along with copies of your receipts and any other documentation needed to support your claim. We also pay cash directly back into your bank account and provide SMS alerts confirming when your claims will be paid.
You don't need to be ill to benefit
Our health cash plans offer help with costs such as cash back towards routine dental check-ups or optical tests. You don't need a medical or a GP referral in order to claim eligible benefits under your cash plan and we cover pre-existing conditions for most products. Some of our plans also offer you cash back towards the cost of a Bupa health assessment, chiropody treatments or a range of therapy sessions.
Get access to Bupa's Anytime HealthLine
Having a cash plan offers access to around the clock, unlimited telephone consultations with our experienced nursing staff for support when you need it most.
Tables of cover
Our tables of cover outline the benefits available and the amount of cash you can claim for each level of cover.
Health expenses cover
| Benefits | Level 10 | Level 20 |
|---|---|---|
| Dental | up to £125 | up to £250 |
| Optical | up to £125 | up to £250 |
| Prescriptions | up to £25 | up to £50 |
Cash Plan 100
| Benefits | Individual level 1 and family level 4 |
Individual level 2 and family level 5 |
Individual level 3 and family level 6 |
|---|---|---|---|
| Dental | up to £50 | up to £100 | up to £150 |
| Optical | up to £50 | up to £100 | up to £150 |
| Hospital in-patient/day surgery A combined total of 20 nights/days per member per benefit year |
up to £15 per day/night | up to £30 per day/night | up to £45 per day/night |
| Therapies Physiotherapy/ Osteopathy/Chiropractic/ Acupuncture |
up to £100 | up to £200 | up to £300 |
| Consultation | up to £75 | up to £150 | up to £225 |
| Chiropody | up to £50 | up to £100 | up to £150 |
| Maternity/Adoption 52 week qualifying period applies |
up to £100 each child | up to £200 each child | up to £300 each child |
| Prescriptions†† | up to £20 | up to £25 | up to £30 |
| Personal accident cover | Up to £12,000 per life time. Adults only. | ||
| HealthLine | Speak directly to a qualified nurse by calling our confidential 24/7 phone service. | ||
†† Collectively per family for family policies.
All benefit limits are annual limits except where indicated.
Pre-existing conditions are covered for all benefits. You will be required to provide any information or proof to support your claim if we make a reasonable request for you to do so. Please read this in conjunction with your welcome and membership guide for the full terms and conditions of your cover. Your subscriptions include Insurance Premium Tax (IPT).
Already a Bupa cash plan member?
Claim online
Use our online portal to claim back your health expenses.
Make a claimClaim by post
You can claim by post by sending your claim form and all supporting receipts and documents to:
Cash plan claims, Bupa, Anchorage 3, Anchorage Quays, Salford Quays, M50 3XL.
Cash plan claim form (PDF, 79KB)
Help and support
We’ve got you covered if you need to view and download our membership guide or find out more about making a claim.
Learn moreMembership guide
Download a membership guide for more information on cash plan terms and conditions.
Bupa cash plan membership guide (PDF, 0.2MB)Most frequently asked questions
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What's the difference between a health cash plan and health insurance?
Please see below some of the differences between health cash plans and health insurance.
Health cash plans
- Health cash plans provide cash payments to help with some routine healthcare costs†.
- You pay for eligible treatments/expenses and then claim up to 100 percent of eligible costs back up to the benefit limit, which will be paid directly into your bank account.†
- You will not need to be referred by a GP to claim any of your benefits.
- Health cash plan benefits can include payment towards everyday expenses such as dental, optical and prescription costs right through to other expenses incurred such as therapy sessions and consultations, depending upon the cash plan chosen.
- Pre-existing conditions are covered for al benefits on most products.‡
Health insurance
- Health insurance may be more extensive and covers the cost† of eligible private treatments.
- Treatment costs are usually paid directly to the consultant/hospital by Bupa with no cash back claim needed†.
- Usually, you'll need to check with us that you're covered before treatment.
- Health insurance may not cover pre-existing conditions, dependent upon the underwriting terms of the policy.
†Subject to the terms of your scheme and the benefit limits within it.
‡Excluding Bupa Patient Cash.
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I already have Bupa health insurance. Is it worth me having a Bupa health cash plan as well?
Our health cash plans are designed to provide cash back towards a variety of everyday healthcare costs, which traditional health insurance may not cover.
You won’t be able to claim under one policy for costs which have already been reimbursed by another (for example, members holding both Bupa health insurance and a Bupa cash plan). If you have another insurance policy you should refer to the Making A Claim section of the membership guide (PDF, 0.2MB) before submitting a claim.
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What is a health cash plan?
Our health cash plans provide cash back towards some everyday health expenses that you and your family may incur, such as dental treatment fees and optical tests, prescription eyewear and many more (depending on the cash plan chosen).
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What cash plans do Bupa offer?
We have two cash plan products to choose from – Cash Plan 100 and Health expenses. Our cover provides a number of routine health benefits, such as money back towards dental treatments and check-ups alongside optical tests and prescription eyewear.
Depending on the plan you choose, a health cash plan also covers some less routine expenses that you or your family may incur, such as those for laser eye treatment, in-chair teeth whitening and physiotherapy sessions.
Download a membership guide (PDF, 0.2MB) for more information on cash plans.
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Will I need to have a medical?
No you won't need a medical to take out a health cash plan.
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Do I have to sign up for a minimum length of time?
No. You can cancel your health cash plan for any reason within 21 days of receiving your welcome letter, and as long as you haven’t made a claim we’ll refund any unused subscription for that year.
You can end your membership or the membership of any of your dependants after this at any time by providing us with 30 days’ prior notice to: Cancellations, Bupa Cash Plan, 1st Floor, Tower Court, Courtaulds Way, Coventry, CV6 5NX.
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How do I make a claim?
To make a claim you can use our online claims portal or alternatively submit your claim to us in the post with the claim form (PDF, 79KB) that we provide.
If you don’t have a claim form, please call us on 0345 606 6003^. To help reduce the time it takes to reimburse you, send us your fully completed claims form, copies of your original receipt(s) and any other documentation needed to process your claim as soon as possible following treatment. We will be unable to assess your claim without receiving all required supporting documentation and receipts.
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Can I claim benefits straight away?
Yes, providing you send all required supporting documentation and receipts so we can properly assess your claim. You can start claiming immediately for all benefits excluding maternity and adoption claims – which have a 52 week qualifying period. You can also make use of Bupa Anytime HealthLine, alongside accessing our range of member offers.
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Can I claim for all benefits straight away if I transfer from my current provider?
There is no waiting period for any of our health cash plan schemes if you’re transferring from another health cash plan and have completed any qualifying period with that provider. You’ll just need to provide proof of your membership and eligibility to claim under your previous provider. If your cover includes the maternity and adoption benefit then please note that a 52-week qualifying period applies before benefits will be payable. A birth or adoption certificate should be provided as supporting evidence for these claims.
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What happens at renewal?
Your membership will start from your registration date and will be for a month at a time but will continue automatically provided that we continue to receive your subscriptions when they are due.
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How do I end my membership?
You can cancel your health cash plan for any reason within 21 days of receiving your welcome letter, and as long as you haven’t made a claim we’ll refund any unused subscription for that year.
You can end your membership or the membership of any of your dependants after this at any time by calling us on 0345 606 6003^. We’re open Monday to Friday 8am to 6pm, Saturday 8am to 1pm.
You can also cancel by post by sending written notice to: Cancellations, Bupa, Anchorage 3, Anchorage Quays, Salford Quays, M50 3XL.
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Who can I speak to if I have a question?
You can call us on 0808 000 0000 ^. Lines are open Monday to Friday 8am to 8pm, Saturday 9am to 12.30pm.
Alternatively, you can request a callback. All callbacks from this service are free of charge to both landlines and mobiles.
Request a callback
Or you can get in touch using our online form.
Submit enquiry -
Who provides the personal accident cover for cash plans?
The Personal Accident part of this policy is provided and administered by Chubb European Group Limited Chubb European Group Limited registered number 1112892 registered in England & Wales with registered office at 100 Leadenhall Street, London EC3A 3BP. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Registration number: 202803. Full details can be found online at https://register.fca.org.uk/ -
How are my claims paid?
Once your claim has been approved you’ll receive payment to your chosen bank or building society account. -
Can I carry over my unused benefits into next year?
No, they will reset at the start of each benefit year. The benefit year starts on your registration date. If you wish to change your membership level, any benefits will take effect for a minimum of 12 months. -
When do my annual benefits start and end?
Your benefit year will start from your registration date and run for a minimum of 12 months. -
Can I add my partner and children to my cash plan policy?
Should your scheme allow, you can apply to add your partner to be covered under your policy, as long as they are aged between 18 and 69. You can also apply to include your children or your partner’s children as members of the scheme if they are under 24, unmarried and not in a civil partnership. Any children and partner covered must live permanently with you at your address. We refer to your partner and any children who become members under your membership as dependants. We will cover a maximum of four dependant children on your policy.
^ We may record or monitor our calls.
The Personal Accident part of this policy is provided and administered by Chubb European Group Limited Chubb European Group Limited registered number 1112892 registered in England & Wales with registered office at 100 Leadenhall Street, London EC3A 3BP. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Registration number: 202803. Full details can be found online at https://register.fca.org.uk/
Bupa health insurance and cash plan are provided by Bupa Insurance Limited. Registered in England and Wales No. 3956433. Bupa Insurance Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Arranged and administered by Bupa Insurance Services Limited, which is authorised and regulated by the Financial Conduct Authority. Registered in England and Wales No. 3829851. Registered office: Bupa House, 15-19 Bloomsbury Way, London WC1A 2BA.
