Cash Plan
What is a Bupa Cash Plan?
Get money back on everyday health bills
For a low-cost monthly or annual premium, you can claim cash back on everyday healthcare expenses.
- Keep smiling with money back on dental care
- Get support for aches and pains with physiotherapy
- Cover the cost of eye tests, glasses and contact lenses
- Claim back your prescription costs
It’s money back in your pocket for the things that keep you healthy and feeling great.
Cash Plan benefits
Worry less about your health and enjoy even more control.
Thorough cover
Cash plan covers all conditions you had before your plan started. These are sometimes known as pre-existing conditions.
Help without referral
For most cash plan benefits you won't need a referral. There are some exceptions, such as diagnostics tests and scans where a referral from a healthcare professional is needed.
Take care of your loved ones
If your company allows, you can add your partner and up to four child dependants under the age of 24 to your cash plan, providing they all live in the UK.
Day and night health and wellbeing advice
All health cash plans include helplines you can call day and night. So you can get health advice from experienced, qualified nurses or wellbeing resources.
How do I use my Cash Plan?
Once you've signed up to Cash Plan, you can get going in four steps.
- Check you're covered
Check your membership certificate to see your level of cover and who can use it. - Pay for your treatment
Pay for the treatment, goods or services and keep receipts - Make a claim
Submit an online claim or download a form and post it back to us. If your treatment is at a Bupa Dental Care practice, you can make an instant claim at reception. - Get money back
We’ll pay all eligible claims up to your benefit limit directly into your chosen bank account.
Bupa Cash Plan When everything is going up how can you stay on top of your healthcare costs?
With a Bupa Cash Plan you can claim for your everyday health bills and get cashback towards them.
Whether it’s a new pair of glasses, your regular prescription or a physio session, it’s money in your pocket for the things that keep you healthy and feeling great.
You can also cover the family too, so you’re ready for all life’s twists and turns.
Once you’ve signed up to Cash Plan, it’s easy to get going.
Simply pay your bill upfront submit your claim through our website and we’ll pay your cash straight into your bank account, up to your benefit limits.
Simple.
Straightforward.
Reassuring.
It means less worrying about your health and more control over it.
Bupa Cash Plan
What can I use my Cash Plan for?
You can claim cash back for a variety of everyday healthcare expenses. The cash back you receive will depend on your level of cover.
Cash Plan can be used for:
- Contact lenses or prescription glasses
- Routine eye tests
- Corrective laser eye treatment
- Dental check-ups and treatments such as fillings and dentures
- Dental injuries
- Mental health and wellbeing through your employee assistance programme (EAP)
- Physiotherapy, osteopathy, chiropractic, acupuncture, chiropody and podiatry
- Private and NHS prescriptions
- Cash back for day and night hospital admissions, up to a total of 20 days or nights
- Consultation fees with consultants, dietitians or occupational therapists, and diagnostic tests or scan
Cash Plan can’t be used for:
- Cosmetic surgery for cosmetic reasons
- Allergy testing
- GP appointments, unless your cover includes YuLife
- Dental practice payment plans
- Treatment or services provided by an unapproved provider or practitioner
Access even more benefits with YuLife
YuLife add-ons give you access to additional benefits, such as digital GP, digital MSK support and digital skin assessments. What you can claim is subject to the terms and conditions of your policy. Full details can be found in your policy documents.
Use our online directory to search for Bupa recognised hospitals, consultants, therapists, dental clinics and healthcare services in your local area.
Where can I go for treatment using my Cash Plan?
Find a Bupa recognised provider
To use your Cash Plan, you must make sure your chosen provider is recognised by Bupa, or registered with the appropriate membership body. Information for this can be found in your policy guide.
Use our online directory to search for Bupa recognised hospitals, consultants, therapists, dental clinics and healthcare services in your local area.
Making a claim
Start your claim or get help and support for any questions.
We aim to process claims within two days. Once your claim has been processed it can take up to to five working days to reach your account.
Make a claim online
Complete our form to submit your Cash Plan claim.
Claim by post
Download and print our claim form and then send it by post.
Bupa Dental Care claims
We now offer instant claiming at Bupa Dental Care practices. Make your claim at reception and we’ll pay the practice directly up to the benefit allowance in your policy. Ask your practice before treatment.
Got a question about your Cash Plan?
Message us on WhatsApp
You can’t make a claim using WhatsApp, but we can offer support. Scan the QR code with your phone camera to start a new chat.
Call us
For those with hearing or speech difficulties who use the Relay UK smartphone app or textphone, use the prefix 18001 followed by the number above.
We may record or monitor our phone calls. Lines are open Monday to Friday 8am to 6pm, Saturday 8am to 1pm (excluding Bank Holidays).
Looking to buy a Cash Plan for your business?
Empower your people to take charge of their health by protecting them with a Health Cash Plan.
You can cancel your cover at your group's next annual renewal date. To do this, let your group know before the renewal date.
The main member on the policy can cancel cover for themselves or any dependent. If cover ends for main member on the policy, it will automatically end for any dependents on that policy too.
Yes, it's possible to add your partner and children, but it depends on the type of Health Cash Plan you have.
Partner's and children can be added at the start of the cash plans or at your renewal date, if your group allows it.
If you can add a partner on your plan, they can only be accepted initially on the policy if they are aged between 18 and 69. A partner is:
- husband or wife or civil partner or the person the main member lives with in a relationship similar to that of a husband and wife whether of the opposite sex or not.
If your Cash Plan allows you to add up to four child dependants, they are only eligible to be members if they are:
- under 24 years old
- living permanently in the UK
We define child dependants as any child of yours or your partner's. This includes any child for whom you or your partner is a legal guardian or foster parent. The cover for any child dependant will end at the next annual renewal date following their 24th birthday.
Yes. Your cash plan can be used to cover costs relating to conditions you had before your cash plan started. These are sometimes known as pre-existing conditions. Please see your full policy terms and conditions for details on your cover including its benefits, exclusions and limitations.
When you pay your treatments, goods or services, to avoid delays in processing your claim, get a receipt which clearly shows the following information:
- the full name and contact details of who provided the treatment, goods or services;
- the full name of the person receiving the treatment, goods or services;
- the treatment, goods or services provided;
- the amount paid for the treatment or services;
- the date of the treatment or services (please note this shows at the bottom of most receipts)
For hospital inpatient or hospital day-case stays, please provide the stamped claim form from the hospital confirming the reason and length of stay. You can also provide a hospital discharge letter.
Sometimes, we may need additional information to help us with your claim. This could include:
- medical reports
- the results of any independent medical examination we may ask you to have (which we’ll pay for);
- Proof of prescription.
We can’t assess your claim with just a treatment plan. You must show treatment has been completed and paid for.
Please keep your original receipt(s) safe until your claim has been paid, in case there is a query.
Bupa cash plan is provided by Bupa Insurance Limited. Registered in England and Wales with registration number 3956433. Bupa Insurance Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Arranged and administered by Bupa Insurance Services Limited, which is authorised and regulated by the Financial Conduct Authority. Registered in England and Wales with registration number 3829851. Registered office: 1 Angel Court, London, EC2R 7HJ.
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