Cash Plan

Bupa Cash Plan is an annual contract between your group and Bupa. Therefore, the main member can end their or their dependant’s cover at the groups next annual renewal date. The main member must notify the group in advance of the annual renewal date with all requests.

If the main member’s policy ends for any reason, then the cover of all dependants will also end.

For full terms and conditions please refer to your policy guide.

Yes, it's possible to add your partner and children, but it depends on the type of health cash plan you have.

Partner's and children can be added at the start of the cash plans or at your renewal date.

If you can add a partner on your plan, they can only be accepted initially on the policy if they are aged between 18 and 69. A partner is:

• husband or wife or civil partner or the person the main member lives with in a relationship similar to that of a husband and wife whether of the opposite sex or not.

If your cash plan allows you to add up to four child dependants, they are only eligible to be members if they are:

• under 24 years old
• living permanently in the UK

We define child dependants as any child of yours or your partner's. This includes any child for whom you or your partner is a legal guardian or foster parent. The cover for any child dependant will end at the next annual renewal date following their 24th birthday.

Yes. Your cash plan can be used to cover costs relating to conditions you had before your cash plan started. These are sometimes known as 
pre-existing conditions. Please see your full policy terms and conditions for details on your cover including its benefits, exclusions and limitations.

When you pay your treatments, goods or services, to avoid delays in processing your claim, get a receipt which clearly shows the following information:

• the full name and contact details of who provided the treatment, goods or services;
• the full name of the person receiving the treatment, goods or services;
• the treatment, goods or services provided;
• the amount paid for the treatment or services;
• the date of the treatment or services (please note this shows at the bottom of most receipts)

 

Claims for hospital stays: For hospital inpatient or hospital day-case stays, please provide the stamped claim form from the hospital confirming the reason and length of stay OR a hospital discharge letter.

Claims for birth and adoption (if applicable to your policy): Full copy of the birth or adoption certificate, which must also include the name of the person making the claim.

Need to know

We may need some information from you to help us with your claim - for example:

• medical reports and other information about the treatment you’re claiming for;
• the results of any independent medical examination we may ask you to have (which we’ll pay for);
• proof of prescription. Please note for prepayment certificates, claim refund will be based on certificate start date;
• We won't assess your claim with just a treatment plan. You must show your treatment has been completed and paid for.

 

Please keep your original receipt(s) safe until your claim has been paid, in case there is a query.

You must provide additional information or evidence to support your claim, if we make a reasonable request for you to do so. Please check your policy guide for any specific claim information.

Please keep your original receipt(s) safe until your claim has been paid, in case there is a query.