How to claim in three easy steps
Return your claims form to usCheck and sign your completed claim form with your dated receipt attached (plus your BACS form if this is how you want to be paid) and send it back to us at:
Bupa Dental Cover
102 The Quays,
Salford M50 3SP.
Once we have made our payment, we will send you a summary of your claim and treatment details. Please note that payment may take up to two weeks depending on how quickly invoices are submitted to us.
Payment direct to your bankIf you would like to receive payments for claims settlements directly to your chosen bank or building society account instead of posting a cheque to you, we can automatically pay your claim by BACS.
Download BACS form (PDF, 1.1MB)
Here's selection of questions and answers that we've already helped our customers
No. Our Dental Cover 10 and Dental Cover 20 products only cover you for new conditions which occur once your cover has started.
If you have not had a dental examination in the 24 months before you joined the policy, we will not pay for any treatment identified as necessary; planned or that you receive at the first dental examination by a dental professional after you join the policy. Please also see the ‘What isn’t covered’ question.
For all of our dental products, you can start claiming for routine treatments such as examinations, scale and polish and X-rays straight away.
There is a four month waiting period for Restorative dental treatment, for example fillings, root canal work, extractions, crowns, dentures, bridges and other laboratory work. For oral cancer treatment the waiting period is six months from the start date of the policy.
With Dental Cover 20 you are also covered for emergency dental treatment 14 days from when your policy starts whereas dental injury treatment is available after four months.
Dental Cover 10 will cover treatment costs which are carried out on the NHS by an NHS dentist. If you do have any have private treatment, for example a white filling or a hygienist scale and polish, then we will pay the NHS Equivalent costs – the amount of money your treatment would have cost if it had been carried out and charged by the NHS.
Dental 20 will cover you for routine treatments, non-cosmetic treatments, emergency dental treatments and dental injuries.
There is also unlimited cover† for oral cancer treatment on both Dental Cover 10 and 20 which is subject to a six month waiting period from the start of your plan. Find out more about our dental cover options (PDF, 0.2MB).
There are certain benefits that, whichever plan you choose, will not be covered by your Bupa dental cover. For example cosmetic treatments, orthodontic treatments, surgical implants or any dental treatment involving or making use of or in any way related to surgical implants.
Our Dental Cover 10 & 20 only cover you for new conditions that occur once your cover has started. If you have not had a dental examination in the 24 months before you joined the policy, we will not pay for any treatment identified as necessary; planned or that you receive at the first dental examination by a dental professional after you join the policy.
If the condition you need treatment for arises after your policy started, but is a direct or indirect result of an external impact which occurred before the start date of your policy, this will not be covered. An external impact could include, for example, injury resulting from a car accident but is not limited to this scenario.
Details of all of the exclusions can be found in the membership guide (PDF, 0.2MB), IPID Dental Cover 10 (PDF, 0.1MB) and IPID Dental Cover 20 (PDF, 0.1MB) that will also be sent to you once you’ve taken your cover out
Lines are open Monday to Friday 8am to 8pm, Saturday 9am to 1pm.
^We may record and monitor our calls.
Bupa dental insurance is provided by Bupa Insurance Limited. Registered in England and Wales No. 3956433 Bupa Insurance limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Arranged and administered by Bupa Insurance Services Limited, which is authorised and regulated by the Financial Conduct Authority. Registered in England and Wales No. 3829851. Registered office: 1 Angel Court, London, EC2R 7HJ.