Our health helplines
Supporting employees with medical worries, family mental health and the menopause.
Two months free on small business health insurance
Health cover that fits your budget and shows your people you care. For new small business customers who purchase directly from Bupa only and do not hold an existing health insurance policy and pay by monthly Direct Debit only. Call 0808 159 8873^ to find out more. Offer ends 31st July 2026. T&Cs apply
What makes our helplines so valuable?
Unlimited help
No call limits. Just expert advice for as long as needed.
Flexible around work
Options to call us outside a 9 to 5 work schedule.
Catch issues early
Early advice can help stop problems getting worse.
Ask about family
Get access to advice for family members too.
Bupa Anytime HealthLine
For day and night nurse advice, 24/7
Our nurses can help employees with lots of health topics, including:
- muscle, bone and joint injuries
- surgery and back pain
- rashes, lumps and bumps
- vomiting, diarrhoea, abdominal pain
- fever, flu, cough and headache
- unwell children, whether they're covered on your policy or not
- travel vaccination advice
We may record or monitor our phone calls.
Family Mental HealthLine
For parents and young person carers in your team
Our advisers and mental health nurses are on hand five days a week to talk family mental health. Including:
- a young person’s mood or behaviour has changed
- child stress, loneliness and self-esteem
- teens experiencing life challenges
Lines are open Monday to Friday, 8am to 6pm. We may record or monitor our phone calls.
Menopause HealthLine
For helping employees manage symptoms
Employees can chat with a menopause-trained nurse 365 days a year, 8am to 8pm. We may record or monitor our phone calls.
They can talk about:
- symptoms and what to expect
- health, diet and exercise during the menopause
- mental wellbeing relating to the menopause, such as stress and anxiety
- advice on treatment options – they just can’t offer prescriptions
Our helplines come with small business health insurance
Whatever level of cover you choose, our three health helplines come as standard.
^We may record or monitor our phone calls.
Bupa Anytime HealthLine, Menopause HealthLine and Family Mental HealthLine are not regulated by the Financial Conduct Authority or the Prudential Regulation Authority.
Bupa Anytime HealthLine, Menopause HealthLine and Family Mental HealthLine are provided by Bupa Occupational Health Limited. Registered in England and Wales with registration number 631336. Registered office: 1 Angel Court, London EC2R 7HJ.
Bupa health insurance is provided by Bupa Insurance Limited. Registered in England and Wales with registration number 3956433 . Bupa Insurance Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Arranged and administered by Bupa Insurance Services Limited, which is authorised and regulated by the Financial Conduct Authority. Registered in England and Wales with registration number 3829851. Registered office: 1 Angel Court, London, EC2R 7HJ.
