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Supporting your emotional wellbeing

Confidential telephone counselling

If you’re experiencing something that’s causing you stress or upset, you can turn to us 24 hours a day, seven days a week. Our qualified counsellors will listen to you, but won’t tell you what to do; they will suggest ways to resolve the problem and point you in the right direction to get you back on track and feeling more like yourself again.

Here are just some of the problems we can help with:

  • relationship worries
  • coping with change
  • difficulties at work
  • anxiety and depression
  • bereavement
  • emotional problems
  • stress
  • bullying



For free confidential advice and support, please call 0800 269 616^

From Ireland: 1800 409 710^

International number for eligible members calling outside the UK: +44 1315880321

Sessional counselling

After speaking to you on the phone and assessing your situation, your counsellor may decide that you would benefit from a number of telephone or face-to-face sessions. Counselling is subject to policy entitlement. We have a network of experienced counsellors across the UK, which means that sessions can be arranged at a time and place to suit you.

Computerised CBT (Cognitive Behavioural Therapy)

Cognitive Behavioural Therapy (CBT) is a type of therapy that focuses on how thoughts, beliefs and attitudes affect feelings and behaviour. It’s a talking therapy that has an evidence base for a range of common mental health conditions such as anxiety, depression and phobias.
Computerised CBT programmes can be made available following an assessment with one of our counsellors and subject to policy entitlement. Our counsellors will also support you through the programme.

What's next?

International number for eligible members calling outside the UK +44 1315880321

^ Calls may be recorded and to maintain the quality of our service we may monitor some of our calls, always respecting the confidentiality of the call.

Occupational Health Services and Absence Management services are provided by Bupa Occupational Health Limited. Registered in England and Wales No. 631336. Registered office: 1 Angel Court, London, EC2R 7HJ.