Care advice
If you’re thinking about care, it can be difficult to know where to start. We’re here to guide you through every step, whether you have questions about care or need advice on funding. Call 0345 600 4622^ to speak to our customer care team or download our guides.
How can we help you?
Arranging care can be stressful, we’re here to help guide you through the steps. If you’re still unsure, our team provides free personalised advice and support, six days a week.
Talk to us
Bupa Buddy is here to help
We provide friendly phone calls for those who want a chat. Bupa Buddy is a service for those who are lonely, bored or simply want to talk to someone.
This service is open to all elderly people, not just our care home residents. They don’t even have to be a Bupa customer.
Meet Ash, Customer Care Team Manager
“We understand the situation can be stressful and the sheer amount of information to digest can seem overwhelming. Please don’t hesitate to call us for a friendly chat about anything that you are unsure of or worried about. Our customer care team are on-hand to help you.”
Call us on 0345 600 4622^
Information on care and advice for carers
From mental health and helping with healthy ageing, to finding out more about full-time care.
Health advice and support for carers
Practical tips for providing care and looking after your own mental health at the same time.
What is life like in a care home?
Find out what it’s like inside our care homes and how we tailor the experience to suit each resident’s lifestyle.
Age-related health advice
What health checks do you need as you get older?
The health checks we recommend to help with healthy ageing.
Cancer and age: what you need to know
How to manage the risks of cancer as you get older.
Ways to tackle loneliness in older people
How you can support older people you know to ensure they don’t feel neglected.
Depression in older people
Being able to spot some of the common symptoms of depression in older adults can help treat them.
Identifying dementia
Delirium in the elderly
Sudden confusion (delirium) can be a symptom of dementia. Learn how to recognise delirium in older adults, and the difference between dementia and delirium.
What’s the difference between Alzheimer’s and dementia?
We explain the difference between the two and what causes them.
What are the signs of young-onset dementia?
How to detect, manage and treat the early signs of dementia in people under the age of 65.
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What are the lesser known symptoms of dementia?
Dementia is more than memory loss. Here are some common symptoms and what they could mean.
Get in touch if you still have questions or need help
Our customer care team are here for you
Our helpful, understanding care advisers offer free advice on anything from funding to finding just the right home. Call a customer care adviser on
^We may record or monitor our phone calls. Lines are open 8am to 6.30pm Monday to Friday, 9am to 12.30pm Saturday. Closed Sundays and bank holidays. Calls are charged at no more than local rate and count towards any inclusive minutes from mobiles.
