Customer care team
Take the worries out of planning care for a loved one
Many people thinking about care for an elderly loved one find it difficult to know what to look for and where to start. That’s why we’ve got a team of trained care advisers who can offer help and advice directly over the phone.
Our Customer Care team is open for free advice six days a week, whether you’ve got our insurance or not. We’re here to chat through your options when you’re ready.
Call our Customer Care team free on 0345 600 4622 ^ six days a week
Or email us to find out more.
For advice from people that understand
We’re here to support your whole family with planning for the future and making the most of later life. Our care advisers will listen, provide information and help you find the right solution for you – even if that means recommending one of our competitors.
We can give you free, helpful advice if:
- you’re starting to think about care for yourself or a loved one
- you have questions about paying for care
- you need help finding the right care home
- you’re not sure where to find answers to your questions
Understanding elderly care
It’s never too early to start thinking about the issues that can arise if you or a relative needs care, whether they are financial, logistical or emotional.
If this is a situation you and your relatives are facing at the moment, or you just want to be prepared, our guide can give you all the information you need.
Download our guide nowElderly care doesn’t always mean a care home
The best care for your loved one may not always be residential care. Our team can provide information on all the following types of care:- short stay
- convalescent
- palliative
- residential
- specialist dementia
- home care
- assisted living
^ Lines are open 8am to 6:30pm Monday to Friday and Saturday 9am to 12:30pm. We may record or monitor our calls. Calls will be charged at local rate and will count towards any inclusive minutes from mobiles.
