Customer Care Team

Take the worries out of planning care for a loved one

Many people thinking about care for an elderly loved one find it difficult to know what to look for and where to start. That’s why we’ve got a team of trained care advisers who can offer help and advice directly over the phone.

Our Customer Care Team is open for free advice six days a week, whether you’ve got our insurance or not. We’re here to chat through your options when you’re ready.

Call our Customer Care Team free on 0345 600 4622 ^ six days a week

Or email us to find out more.

For advice from people that understand

We’re here to support your whole family with planning for the future and making the most of later life. Our care advisers will listen, provide information and help you find the right solution for you and your loved one.

We can give you free, helpful advice if:

  • you’re starting to think about care for yourself or a loved one
  • you have questions about paying for care
  • you need help finding the right care home
  • you’re not sure where to find answers to your questions

We can help you with

What’s next?

^ Lines are open 8am to 6:30pm Monday to Friday and Saturday 9am to 12:30pm. We may record or monitor our calls. Calls will be charged at local rate and will count towards any inclusive minutes from mobiles.