Our customer care team are here for you
If you’re thinking about care, it can be difficult to know where to start. That’s where our customer care team comes in. We can guide you every step of the way, whether you have questions about care or need advice on funding.
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Call our customer care team on
0345 600 4622^
Arranging care can be stressful, we’re here to help
If you’re struggling to find the information you need or you’re unsure on what the next steps are, we can help. Based in Leeds, our small team provides free advice and support, six days a week.
We can tell you where to start and what steps are involved
If you need to arrange care we can guide you through the process step-by-step, whether it’s finding the right care home or understanding what funding will be available to you. Our team can offer free advice and help you at every step.
We can help you understand how funding and paying for care works
Planning for care costs can be a daunting prospect, which is why it can be helpful to learn what funding options are available to you. We’re here to help you find the right answers.
We can find you available care homes in your area and beyond
Whether you’ve got your heart set on a specific care home or you just want to see what’s available in your local area, we’re able to provide you with the most up-to-date availability whenever you need it.
We provide clear, open pricing on our care homes
We’re open and honest about our care costs and our team will help you find a home to suit your budget. We will give you an in-depth overview of each home so you can make an informed decision about which home suits your needs the best.
Call our customer care team on 0345 600 4622^
We provide friendly phone calls for those who want a chat.
We’ve created Bupa Buddy, a service for those who are lonely, bored or simply want to chat.
This service is open to all elderly people, not just our care home residents. They don’t even have to be a Bupa customer.
Meet Danny, Customer Care Team Manager
“We understand the situation can be stressful and the sheer amount of information to digest can seem overwhelming. Please don’t hesitate to call us for a friendly chat about anything that you are unsure of or worried about. Our customer care team are on-hand to help you.”
Call us on 0345 600 4622^
Rosie’s story
It’s hard to know what’s involved when looking for care. We follow Rosie’s journey and how she helped her mum into a care home. This story is fictional with realistic examples that help to demonstrate how the process works.
You’ll see Rosie dotted around these pages, see her full story here
Help when you need it
Choosing a care home can be stressful, especially if you've never done it before. Where do you start? Well, right here. Our helpful, understanding care advisers offer free advice on anything from funding to finding just the right home.
Call a customer care adviser on 0345 600 4622^
Ask us to assess your situation and talk to you about paying for care, and how funding works.
Find care homes that might be right for you, and book one or more visits.
^ Lines are open 8am to 6.30pm Monday to Friday, 9am to 12.30pm Saturday. Closed Sundays and bank holidays. Calls are charged at no more than local rate and count towards any inclusive minutes from mobiles. We may record or monitor our calls.
