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Muscles, bones and joints

Helping care for your muscles, bones and joints

Specialists at our health centres can help treat problems with your body’s muscles, bones and joint mobility. We combine diagnostic techniques and clinical treatments to help guide you back to your best. Our musculoskeletal services are available to everyone aged 18 and over, and you don’t need to have health insurance.

Call us on 0345 600 4778 ^

Nurse helping patient with physio


Our physiotherapists can help reduce physical discomfort and help improve movement using a number of treatments, ranging from joint mobilisation, manual therapy, massage and acupuncture.

Not only that, but a number of our health centres now offer shockwave therapy for the treatment of chronic pain. This non-invasive process uses high-intensity sound waves to stimulate regeneration in the affected tissue, restoring mobility and relieving pain.

Read more

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Musculoskeletal physicians

Our musculoskeletal physicians are experienced in diagnosing and treating problems with muscles, bones and joints. They focus on helping you return to normal activity, whether sporting or occupational. Issues ranging from acute back pain, sprains, muscle tears and sporting injuries to longstanding spinal, joint and muscle issues, including arthritis and spinal damage can be treated.

Book an initial consultation online now
A man stretching his arms behind his head


Muscle, bone and joint issues can begin with problems including poor posture and the misalignment of muscles and joints. That's where our osteopaths come in. They can help resolve the cause of bone, joint and back problems, treating conditions such as back pain, arthritis, restricted mobility and minor sports injuries.
A pair of trainers


Our podiatrists specialise in the diagnosis and treatment of injuries and disorders that affect the foot, ankle and lower limb, and how they react to stresses placed upon them. They can help combat conditions such as heel pain and pain from the thickening of tissue underneath the foot, toe deformities and pain from movement of the foot as well as providing assistance in easing achilles, calf, shin and knee pain.
Nurse helping man to stretch


Chiropractors use manipulative techniques to joints that can help ease lower back pain, headaches/migraines and pelvic pain, sciatica and joint problems in areas such as hands, wrists and knees.
People looking at an image

Orthopaedic surgeon consultations

You may be referred to one of our orthopaedic consultants if you have a bone fracture, a spine or limb deformity, arthritis or if you need a knee or hip replacement. If you need surgery, we can arrange it in one of our partner hospitals, chosen for their specialist capabilities and standard of care. We can also provide aftercare at the partner hospital or your local Bupa health centre.
A pilates class taking place


Pre and post-natal pilates – experience the Bupa difference
Whether you’re expecting a new addition to the family - or have recently given birth - pilates is a safe, low impact way to strengthen your pelvic floor and core abdominal muscles. Run by physiotherapists or health advisors, our classes are a great way to discover the benefits of pilates and achieve any personal goals and objectives you may have.

General pilates classes at Bupa
Bupa also provides general pilates classes where you can explore the full benefits of this popular body conditioning system, with all the advantages that come with being taught in a small class by qualified physiotherapists or health advisers.

Appointment prices

It’s important to consider not only the price of each session but also the number of sessions needed to complete your course of treatment - you may need more than one. Each of our health centres offer its own selection of musculoskeletal treatments, so please check with your choice of centre to see what they provide.

Service Greater London Outside Greater London
Initial consultation £265.00 £233.00
Follow-up consultation £202.00 £158.00
Short follow-up consultation £101.00 £79.00

Service Greater London Outside Greater London
Initial consultation £82.00 £62.00
Follow-up consultation £64.00 £49.00

Service Greater London Outside Greater London
Initial consultation £85.00 £49.00
Follow-up consultation £59.00 £40.00
Isokinetic testing £156.00 -
Isokinetic final report £156.00 -

Service Greater London Outside Greater London
Podiatry biomechanical assessment £202.00 £176.00
Podiatry 30-minute consultation £82.00 £41.00
Podiatry short follow-up consultation  £64.00 £30.00

Service Greater London Outside Greater London
Diagnostic ultrasound £238.80 £226.80

Service Greater London Outside Greater London
Six sessions
£90 £70
Class rate

The price for X-rays and blood tests is variable. Your doctor will be able to advise you of the cost, depending on what you require.

Please check with a Bupa health centre on which services they provide.

A fee will be charged for non-attendance and when cancelling an appointment without giving 24 hours notice.

centre for excellence Basinghall

Our musculoskeletal centre of excellence

London Basinghall Bupa Health Centre

Positioned in the heart of the City of London, our centre specialises in a range of musculoskeletal treatments and diagnostics to resolve a multitude of muscle, bone and joint conditions from back pain, to pain management and sports injuries.

Here's a selection of questions and answers that we've already helped our customers with.

No. You can simply pay for your own physiotherapy treatment, and in some cases we can provide treatment for people covered by other health insurance providers. It’s important that you check first to make sure the proposed treatment is eligible with your own provider under their policy terms.

Our musculoskeletal physiotherapy team is made up of some of the most experienced specialists in the UK, including those who work for Great Britain’s Olympic and UK Athletics teams and a number of professional sports disciplines including rugby, football and cricket. This means that all our specialists (and customers) benefit from the knowledge, experience and guidance of this expertise.

All Bupa physiotherapists are musculoskeletal specialists with a minimum of five years’ experience, many with postgraduate specialist qualifications and experience in occupational health, manipulation, biomechanics and sports injuries.

You may be worried that your physiotherapy treatment will hurt and cause more pain than you already have. We are very aware of the importance of limiting any pain or discomfort that you are experiencing. You may experience some treatment soreness, but this is usually short-term and settles. If discomfort is excessive your treatment will be altered accordingly.

We’re always pleased to hear about aspects of our service that you have particularly appreciated. We also want to hear about any problems you have experienced so that we can deal with them and improve our service for the future.

If you have a complaint about any aspect of our physio service, we would like to address this straightaway. If possible, please speak to a member of staff at the centre. All centres have a complaints handler who has had specific training. Or you may prefer to talk to the centre manager.

If we can’t resolve your concerns there and then, you may wish to make a complaint by telephone or in writing. Please call or write to the centre manager. Our centre addresses can be found using our Finder tool.

We’ll aim to give you a written acknowledgement of your complaint within one working day of receipt. A full response will be made within 20 working days. All complaints are dealt with confidentially and impartially.

If required, your complaint will be referred to the regional manager and may be escalated to the managing director.

We keep a record of every complaint and look at how many we receive and the reasons why. We use this information along with our customer surveys to help make sure we continually improve the service we provide.

Making a complaint doesn’t affect your legal rights.

Yes, chartered physiotherapists with the appropriate postgraduate training are qualified to manipulate.

There is no pre-determined number of treatments for a specific condition. Following your initial consultation, your clinician will discuss and agree a treatment plan with you. This may include advice about the approximate number of treatments you need. However, it’s important to bear in mind that each person responds to treatment differently.

Please let us know of any disability at the time of booking so that special arrangements and/or an extended appointment can be made for you. For customers with restricted mobility we’ll need to give additional instructions about parking or access to the building. Customers with other difficulties such as communication problems should, where possible, arrange for a friend, relative or other assistant to accompany them, for example, an interpreter or signer.

Bupa health centres providing musculoskeletal services do not have specialised equipment such as hoists.

The first time that you contact us, we’ll ask you to provide some personal details and open a confidential medical file for all of your records. All patient records are subject to the same strict rules of confidentiality that you would expect of any medical records. No information will be passed to any third party without your consent.

No, anyone can have an appointment. You may need to be referred if you are using your health insurance to fund the treatment, but if you’re paying personally, you can self-refer.

Most insurance companies will request a referral to one of our specialists, either from your GP or another doctor. Check with your health insurance provider that they’ll cover your treatment before booking with us. When you book your appointment with us, you’ll need to supply your health insurance details, unless you’re paying personally.

To make an appointment please call us on 0333 3315924^. If you have health insurance, please make sure you have your policy number and an authorisation code for treatment when making your appointment.

Find your nearest centre >

If you need to change or cancel your appointment, please call us with at least one working day or 24 hours’ notice. If you cancel later than this you will incur a cost.

For physiotherapy, osteopathy and podiatry you will be charged 100% of the fee if you fail to attend or cancel with less than 24 hours notice.

For musculoskeletal physicians and orthopaedic surgeons you’ll be charged 100% of the fee if you fail to attend or cancel with less than 24 hours notice. If you cancel your appointment with 72 to 24 hours notice you will be charged 50%.

You may need to undress to your underwear so that your clinician can examine you. Alternatively, you may be asked to change into shorts and a t-shirt so you may wish to bring your own along with you.

If you’ve had any previous tests such as an X-ray or MRI scan, bring the results of these and any other letters that your doctor may have sent you. If you’re taking any medicines, bring these as well.

Your first appointment is likely to last up to 45 minutes. Any follow-up sessions are usually about 30 minutes.

If you’ve been referred by your GP, and you’re happy for us to do so, he or she will be sent a letter with an update on your progress. If you made the appointment without being referred and you would like us to notify your GP, we’ll be happy to do this.

What’s next?

^ We may record or monitor our calls.

Services are provided by Bupa Occupational Health Limited. Registered in England and Wales No. 631336. Registered office: 1 Angel Court, London, EC2R 7HJ.