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Treatments for musculoskeletal pain

Helping care for your muscles, bones and joints

Problems with muscles, bones or joints – known as musculoskeletal (MSK) conditions, can cause discomfort and impact you day-to-day. MSK conditions are one of the most common causes of pain and can affect you at any age.

Common MSK conditions include:

  • Sports injuries
  • Work-related injuries/repetitive strain injuries (RSI)
  • Arthritis
  • Back pain
  • Neck pain
  • Joint paint

Different forms of therapy can help with MSK-related problems, including physiotherapy, osteopathy, podiatry, sports massage and Pilates.

Our highly experienced Physicians and Therapists can help treat problems with your body’s muscles, bones and joint mobility. We combine diagnostic techniques and clinical treatments to help guide you back to your best. Our musculoskeletal services are available at our health centres to everyone aged 18 and over, and you don’t need to have health insurance. Below we’ll explore the different kinds of therapies on offer and how they can help.


Call us on 0345 600 4778 ^


Nurse helping patient with physio

Physiotherapy

Whether you’ve had an operation and need post-surgery rehabilitation or have had sports injuries and need some help with prevention techniques, our team of Physiotherapists are here to help you get back to feeling like yourself again.

What happens at an MSK physiotherapy session?

During your initial appointment, one of our highly experienced Physiotherapists will speak to you about your medical history; then with your needs and goals in mind, they’ll put together a personalised treatment plan. Sometimes your treatment can begin on the same day as your first appointment. Treatment plans may include any of the following:

  • Manual therapy
  • Joint mobilisation and manipulation
  • Biomechanical assessments (lower limb analysis)
  • Taping
  • Acupuncture and dry needling
  • Exercise outside of your appointment

Read more

A doctor and patient looking at a laptop

Sport and Exercise Medicine/Musculoskeletal Physicians

Our SEM/Musculoskeletal Physicians are experienced in diagnosing and treating problems with muscles, bones and joints. They focus on helping you return to normal activity, whether sporting or occupational. Issues ranging from acute back pain, sprains, muscle tears and sporting injuries to longstanding spinal, joint and muscle issues, including arthritis and spinal damage can be treated.

Book an initial consultation online now
A man stretching his arms behind his head

Osteopathy

Muscle, bone and joint issues can begin with problems including poor posture and the misalignment of muscles and joints. That's where our osteopaths come in. They can help resolve the cause of bone, joint and back problems, treating conditions such as back pain, arthritis, restricted mobility and minor sports injuries.
A pair of trainers

Podiatry

If you’re suffering from heel pain, thickening foot tissue, toe deformities, pain when moving your feet or achilles, calf, shin or knee issues, you could benefit from an appointment with one of our podiatrists.

Our podiatrists specialise in the diagnosis and treatment of injuries and disorders that affect the foot, ankle and lower limb, and how they react to stresses placed upon them.

After assessing your feet and footwear, along with your walking and running techniques using video Gait Analysis, your podiatrist will discuss their findings with you to agree the best management strategy going forward.

Sports Massage

Whether at work or at home, stresses and strains can build up in your body. Our sports and deep tissue massage therapists can treat soft tissue and muscle lesions, helping to increase blood circulation, flexibility and soft tissue healing. Sports massage can be useful if you’re training for a sports event, recovering post- event or suffer with general backache or headaches.

Nurse helping man to stretch

Chiropractic

When you hear the word ‘chiropractor’, you may think that their only focus is to treat the spine, however they can also use manipulative techniques including massage, dry needling and stretches to help with sciatica, along with alleviating other pains with the lower back, legs, neck, repetitive strain injuries (RSI) and headaches.

Mechanical disorders can affect the nervous system and overall health as well as your muscles, bones and joints. Our chiropractors are qualified to give advice on self-care; such as better nutrition, exercise, ergonomics and posture techniques.

A pilates class taking place

Pilates

General pilates classes at Bupa

Bupa’s small general pilates classes for all ages help you explore the full benefits of this popular body conditioning system. Taught by our knowledgeable Chartered Physiotherapists or Qualified Health Advisers, our classes incorporate elements of yoga, martial arts and Western forms of exercise to target fitness and rehabilitation goals.

Pre and post-natal pilates – experience the Bupa difference

Whether you’re expecting a new addition to the family - or have recently given birth, - pilates is a safe, low impact way to strengthen your pelvic floor and core abdominal muscles. Run by physiotherapists or health advisers, our classes are a great way to discover the benefits of pilates and achieve any personal goals and objectives you may have.

Our experts will assess you to plan whether an individual pilates class or joint session would be the most beneficial for you.

People looking at an image

Orthopaedic surgeon consultations

You may be referred to one of our orthopaedic consultants if you have a bone fracture, a spine or limb deformity, arthritis or if you need a knee or hip replacement. If you need surgery, we can arrange it in one of our partner hospitals, chosen for their specialist capabilities and standard of care. We can also provide aftercare at the partner hospital or your local Bupa health centre.

Appointment prices

It’s important to consider not only the price of each session but also the number of sessions needed to complete your course of treatment - you may need more than one. Each of our health centres offer its own selection of musculoskeletal treatments, so please check with your choice of centre to see what they provide.

Service Greater London Outside Greater London
Initial consultation £265.00 £233.00
Follow-up consultation £202.00 £158.00
Short follow-up consultation £101.00 £79.00

Service Greater London Outside Greater London
Initial consultation £82.00 £62.00
Follow-up consultation £64.00 £49.00

Service Greater London Outside Greater London
Initial consultation £85.00 £49.00
Follow-up consultation £59.00 £40.00
Isokinetic testing £156.00 -
Isokinetic final report £156.00 -

Service Greater London Outside Greater London
Podiatry biomechanical assessment £202.00 £176.00
Podiatry 30-minute consultation £82.00 £41.00
Podiatry short follow-up consultation  £64.00 £30.00

Service Greater London Outside Greater London
Diagnostic ultrasound £238.80 £226.80

Service Greater London Outside Greater London
Six sessions
£90 £70
Class rate
£18
 £14

The price for X-rays and blood tests is variable. Your doctor will be able to advise you of the cost, depending on what you require.

Please check with a Bupa health centre on which services they provide.

A fee will be charged for non-attendance and when cancelling an appointment without giving 24 hours notice.

No, anyone can have an appointment. You may need to be referred if you are using your health insurance to fund the treatment, but if you’re paying personally, you can self-refer.

Most insurance companies will request a referral to one of our specialists, either from your GP or another doctor. Check with your health insurance provider that they’ll cover your treatment before booking with us. When you book your appointment with us, you’ll need to supply your health insurance details, unless you’re paying personally.

To make an appointment please call us on 0333 3315924^. If you have health insurance, please make sure you have your policy number and an authorisation code for treatment when making your appointment.

Find your nearest centre >

If you need to change or cancel your appointment, please call us with at least one working day or 24 hours’ notice. If you cancel later than this you will incur a cost.

For physiotherapy, osteopathy and podiatry you will be charged 100% of the fee if you fail to attend or cancel with less than 24 hours notice.

For musculoskeletal physicians and orthopaedic surgeons you’ll be charged 100% of the fee if you fail to attend or cancel with less than 24 hours notice. If you cancel your appointment with 72 to 24 hours notice you will be charged 50%.

You may need to undress to your underwear so that your clinician can examine you. Alternatively, you may be asked to change into shorts and a t-shirt so you may wish to bring your own along with you.

If you’ve had any previous tests such as an X-ray or MRI scan, bring the results of these and any other letters that your doctor may have sent you. If you’re taking any medicines, bring these as well.

Your first appointment may last up to 45 minutes. Any follow-up sessions are usually about 30 minutes.

MSK initial appointments may last up to 40 minutes. Any follow-up sessions are usually about 20 minutes

If you’ve been referred by your GP, and you’re happy for us to do so, he or she will be sent a letter with an update on your progress. If you made the appointment without being referred and you would like us to notify your GP, we’ll be happy to do this.

centre for excellence Basinghall

Our musculoskeletal centre of excellence

London Basinghall Bupa Health Centre

Positioned in the heart of the City of London, our centre specialises in a range of musculoskeletal treatments and diagnostics to resolve a multitude of muscle, bone and joint conditions from back pain, to pain management and sports injuries.

Here's a selection of questions and answers that we've already helped our customers with.

No. You can simply pay for your own physiotherapy treatment, and in some cases we can provide treatment for people covered by other health insurance providers. It’s important that you check first to make sure the proposed treatment is eligible with your own provider under their policy terms.

Our musculoskeletal physiotherapy team is made up of some of the most experienced specialists in the UK, including those who work for Great Britain’s Olympic and UK Athletics teams and a number of professional sports disciplines including rugby, football and cricket. This means that all our specialists (and customers) benefit from the knowledge, experience and guidance of this expertise.

All Bupa physiotherapists are musculoskeletal specialists with a minimum of five years’ experience, many with postgraduate specialist qualifications and experience in occupational health, manipulation, biomechanics and sports injuries.

You may be worried that your physiotherapy treatment will hurt and cause more pain than you already have. We are very aware of the importance of limiting any pain or discomfort that you are experiencing. You may experience some treatment soreness, but this is usually short-term and settles. If discomfort is excessive your treatment will be altered accordingly.

We’re always pleased to hear about aspects of our service that you have particularly appreciated. We also want to hear about any problems you have experienced so that we can deal with them and improve our service for the future.

If you have a complaint about any aspect of our physio service, we would like to address this straightaway. If possible, please speak to a member of staff at the centre. All centres have a complaints handler who has had specific training. Or you may prefer to talk to the centre manager.

If we can’t resolve your concerns there and then, you may wish to make a complaint by telephone or in writing. Please call or write to the centre manager. Our centre addresses can be found using our Finder tool.

We’ll aim to give you a written acknowledgement of your complaint within one working day of receipt. A full response will be made within 20 working days. All complaints are dealt with confidentially and impartially.

If required, your complaint will be referred to the regional manager and may be escalated to the managing director.

We keep a record of every complaint and look at how many we receive and the reasons why. We use this information along with our customer surveys to help make sure we continually improve the service we provide.

Making a complaint doesn’t affect your legal rights.

Yes, chartered physiotherapists with the appropriate postgraduate training are qualified to manipulate.

There is no pre-determined number of treatments for a specific condition. Following your initial consultation, your clinician will discuss and agree a treatment plan with you. This may include advice about the approximate number of treatments you need. However, it’s important to bear in mind that each person responds to treatment differently.

Please let us know of any disability at the time of booking so that special arrangements and/or an extended appointment can be made for you. For customers with restricted mobility we’ll need to give additional instructions about parking or access to the building. Customers with other difficulties such as communication problems should, where possible, arrange for a friend, relative or other assistant to accompany them, for example, an interpreter or signer.

Bupa health centres providing musculoskeletal services do not have specialised equipment such as hoists.

The first time that you contact us, we’ll ask you to provide some personal details and open a confidential medical file for all of your records. All patient records are subject to the same strict rules of confidentiality that you would expect of any medical records. No information will be passed to any third party without your consent.

Clinical governance is "a framework through which organisations are accountable for continuously improving the quality of their services and safeguarding high standards of care by creating an environment in which excellence of clinical care will flourish".1

It requires that as an organisation we have:

  • quality improvement activity eg, audit
  • a process for monitoring
  • internal and external reviews
  • clear policies to manage risk
  • clinical incidents reporting
  • a clear complaints handling policy
  • management and reporting of poor performance

1. Source: BMJ 1998; 317 : 61 (Published 4 July 1998)

This organisation requires that all of our procedures and policies place the client as the most important stakeholder, and that we ensure client safety at all times through clear policies and procedures.

Bupa Centres are regulated and inspected a minimum of once a year by the National Care Standards Commission. A copy of the latest inspection report is available from:

Care Quality Commission
National Correspondence
Citygate, Gallowgate
Newcastle upon Tyne, NE1 4PA

We currently operate under the guidelines of the ISO9001:2015 quality management system. As part of this, we operate a stringent clinical standards policy with full internal audit of all procedures. All non-clinical staff also undergo regular appraisal through the Bupa Positive Performance Management process.

Details of our claims and referral process can be found here.

What's next?

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Services are provided by Bupa Occupational Health Limited. Registered in England and Wales No. 631336. Registered office: 1 Angel Court, London, EC2R 7HJ.
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