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Muscles, bones and joints

Helping care for your muscles, bones and joints

Specialists at our health centres can help treat problems with your body’s muscles, bones and joint mobility. We combine diagnostic techniques and clinical treatments to help guide you back to your best. Our musculoskeletal services are available to everyone aged 18 and over, and you don’t need to have health insurance.

Call us on 0345 600 4778 ^

Nurse helping patient with physio


Our physiotherapists can help reduce physical discomfort and help improve movement using a number of treatments, ranging from joint mobilisation, manual therapy, massage and acupuncture.

Not only that, but a number of our health centres now offer shockwave therapy for the treatment of chronic pain. This non-invasive process uses high-intensity sound waves to stimulate regeneration in the affected tissue, restoring mobility and relieving pain.

Read more

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Musculoskeletal physicians

Our musculoskeletal physicians are experienced in diagnosing and treating problems with muscles, bones and joints. They focus on helping you return to normal activity, whether sporting or occupational. Issues ranging from acute back pain, sprains, muscle tears and sporting injuries to longstanding spinal, joint and muscle issues, including arthritis and spinal damage can be treated.

Book an initial consultation online now
A man stretching his arms behind his head


Muscle, bone and joint issues can begin with problems including poor posture and the misalignment of muscles and joints. That's where our osteopaths come in. They can help resolve the cause of bone, joint and back problems, treating conditions such as back pain, arthritis, restricted mobility and minor sports injuries.
A pair of trainers


Our podiatrists specialise in the diagnosis and treatment of injuries and disorders that affect the foot, ankle and lower limb, and how they react to stresses placed upon them. They can help combat conditions such as heel pain and pain from the thickening of tissue underneath the foot, toe deformities and pain from movement of the foot as well as providing assistance in easing achilles, calf, shin and knee pain.
Nurse helping man to stretch


Chiropractors use manipulative techniques to joints that can help ease lower back pain, headaches/migraines and pelvic pain, sciatica and joint problems in areas such as hands, wrists and knees.
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Orthopaedic surgeon consultations

You may be referred to one of our orthopaedic consultants if you have a bone fracture, a spine or limb deformity, arthritis or if you need a knee or hip replacement. If you need surgery, we can arrange it in one of our partner hospitals, chosen for their specialist capabilities and standard of care. We can also provide aftercare at the partner hospital or your local Bupa health centre.
A pilates class taking place


Pre and post-natal pilates – experience the Bupa difference
Whether you’re expecting a new addition to the family - or have recently given birth - pilates is a safe, low impact way to strengthen your pelvic floor and core abdominal muscles. Run by physiotherapists or health advisors, our classes are a great way to discover the benefits of pilates and achieve any personal goals and objectives you may have.

General pilates classes at Bupa
Bupa also provides general pilates classes where you can explore the full benefits of this popular body conditioning system, with all the advantages that come with being taught in a small class by qualified physiotherapists or health advisers.

Appointment prices

It’s important to consider not only the price of each session but also the number of sessions needed to complete your course of treatment - you may need more than one. Each of our health centres offer its own selection of musculoskeletal treatments, so please check with your choice of centre to see what they provide.
Service Greater London Outside Greater London
Initial consultation £265.00 £233.00
Follow-up consultation £202.00 £158.00
Short follow-up consultation £101.00 £79.00
Service Greater London Outside Greater London
Initial consultation £82.00 £62.00
Follow-up consultation £64.00 £49.00
Service Greater London Outside Greater London
Initial consultation £85.00 £49.00
Follow-up consultation £59.00 £40.00
Isokinetic testing £156.00 -
Isokinetic final report £156.00 -
Service Greater London Outside Greater London
Podiatry biomechanical assessment £202.00 £176.00
Podiatry 30-minute consultation £82.00 £41.00
Podiatry short follow-up consultation  £64.00 £30.00
Service Greater London Outside Greater London
Diagnostic ultrasound £238.80 £226.80
Service Greater London Outside Greater London
Six sessions
£90 £70
Class rate

The price for X-rays and blood tests is variable. Your doctor will be able to advise you of the cost, depending on what you require.

Please check with a Bupa health centre on which services they provide.

A fee will be charged for non-attendance and when cancelling an appointment without giving 24 hours notice.

centre for excellence Basinghall

Our musculoskeletal centre of excellence

London Basinghall Bupa Health Centre

Positioned in the heart of the City of London, our centre specialises in a range of musculoskeletal treatments and diagnostics to resolve a multitude of muscle, bone and joint conditions from back pain, to pain management and sports injuries.

Frequently asked questions

Here's a selection of questions and answers that we've already helped our customers with. Expand all
  • No. You can simply pay for your own treatment, and in some cases we can provide treatment for people covered by other health insurance providers. It’s important that you check first to make sure the proposed treatment is eligible with your own provider under their policy terms.
  • Our musculoskeletal team is made up of some of the most experienced specialists in the UK, including those who work for Great Britain’s Olympic teams and a number of professional sports disciplines including rugby, football, cricket and UK Athletics. This means that all our specialists (and customers) benefit from the knowledge, experience and guidance of this expertise.

    All Bupa physiotherapists are musculoskeletal specialists with a minimum of five years’ experience, many with postgraduate specialist qualifications and experience in occupational health, manipulation, biomechanics and sports injuries.

  • You may be worried that your treatment will hurt and cause more pain than you already have. We are very aware of the importance of limiting any pain or discomfort that you are experiencing. You may experience some treatment soreness, but this is usually short-term and settles. If discomfort is excessive your treatment will be altered accordingly.

    We’re always pleased to hear about aspects of our service that you have particularly appreciated. We also want to hear about any problems you have experienced so that we can deal with them and improve our service for the future.

    If you have a complaint about any aspect of our service, we would like to address this straightaway. If possible, please speak to a member of staff at the centre. All centres have a complaints handler who has had specific training. Or you may prefer to talk to the centre manager.

    If we can’t resolve your concerns there and then, you may wish to make a complaint by telephone or in writing. Please call or write to the centre manager. Our centre addresses can be found using our Finder tool.

    We’ll aim to give you a written acknowledgement of your complaint within one working day of receipt. A full response will be made within 20 working days. All complaints are dealt with confidentially and impartially.

    If required, your complaint will be referred to the regional manager and may be escalated to the managing director.

    We keep a record of every complaint and look at how many we receive and the reasons why. We use this information along with our customer surveys to help make sure we continually improve the service we provide.

    Making a complaint doesn’t affect your legal rights.

  • Yes, chartered physiotherapists with the appropriate postgraduate training are qualified to manipulate.
  • There is no pre-determined number of treatments for a specific condition. Following your initial consultation, your clinician will discuss and agree a treatment plan with you. This may include advice about the approximate number of treatments you need. However, it’s important to bear in mind that each person responds to treatment differently.
  • Please let us know of any disability at the time of booking so that special arrangements and/or an extended appointment can be made for you. For customers with restricted mobility we’ll need to give additional instructions about parking or access to the building. Customers with other difficulties such as communication problems should, where possible, arrange for a friend, relative or other assistant to accompany them, for example, an interpreter or signer.

    Bupa health centres providing musculoskeletal services do not have specialised equipment such as hoists.

  • The first time that you contact us, we’ll ask you to provide some personal details and open a confidential medical file for all of your records. All patient records are subject to the same strict rules of confidentiality that you would expect of any medical records. No information will be passed to any third party without your consent.
  • Clinical governance

    Clinical governance is "a framework through which organisations are accountable for continuously improving the quality of their services and safeguarding high standards of care by creating an environment in which excellence of clinical care will flourish".1

    It requires that as an organisation we have:

    • quality improvement activity eg, audit
    • a process for monitoring
    • internal and external reviews
    • clear policies to manage risk
    • clinical incidents reporting
    • a clear complaints handling policy
    • management and reporting of poor performance

    Care Quality Commission

    This organisation requires that all of our procedures and policies place the client as the most important stakeholder, and that we ensure client safety at all times through clear policies and procedures.

    Bupa Centres are regulated and inspected a minimum of once a year by the National Care Standards Commission. A copy of the latest inspection report is available from:

    Care Quality Commission
    National Correspondence
    Citygate, Gallowgate
    Newcastle upon Tyne, NE1 4PA

    ISO accreditation

    We currently operate under the guidelines of the ISO9001:2015 quality management system. As part of this, we operate a stringent clinical standards policy with full internal audit of all procedures. All non-clinical staff also undergo regular appraisal through the Bupa Positive Performance Management process.

    1. Source: BMJ 1998; 317 : 61 (Published 4 July 1998)

  • Details of our claims and referral process can be found here.
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Services are provided by Bupa Occupational Health Limited. Registered in England and Wales No. 631336. Registered office: 1 Angel Court, London, EC2R 7HJ.